20,000+ seats
CCaaS Advised and Implemented
$ 1 Billion +
Negotiated Spend
$ 100 Million +
Technology Products and Service brokered and implemented
Why CXponent?
We believe when IT and the rest of the buying committee collaborate to select and authentically partner with the best vendor for the client’s current needs and future aspirations, powerful things happen.
Translate
We align goals, expectations, and requirements inside our clients and translate the efficacy of what each vendor is saying and capable of delivering on.
Propel
We help you identify wins and remove hurdles slowing your success so you can lower organizational anxiety, reduce pressure, and keep moving forward.
Advocate
As instrumental players in clients and vendors move on after a purchase, we build continuity through influence and relationships with our vendors to navigate and advocate for our client’s changing needs.
Our service delivery principles
Teach and Learn
Trust can be measured by the gap between what someone says and what they do. Teaching is an action that creates value for clients, builds trust, and accellerates deeper learning for our organization. When we approach planning for client interactions with the intention to connect, teach, and learn something new, progress follows.
Make forward progress
All our clients are being asked to contribute to their organization’s progress, and we should be generous and creative in ways to contribute. Making progress easier is about reducing friction throughout the journey to make our clients and vendors easier to do business with.
Be a Client Exponent
Being a client exponent means creating clarity to drive decision making and maximizing the gains, upside, and value from a broad vendor ecosystem. A great customer experience is the outcome of a thoughtful, people first approach to partnering.
Align people to drive change
The risks and results from buying, implementing, and operating technology are more dependent on the skills and alignment of the humans in our client and vendor organizations than ever before.
Be Relatable
When translating information to facilitate buying decisions, we need to be relatable. Being ‘relatable’ includes tailoring information so our clients understand the relevance and significance of those decisions to their business and careers. Listening well is foundational to this principle.
Our Team
Our Leadership
Joe Rice
CEO
Joe Rice is CEO of CXponent. Throughout his career, Joe has focused on IT, communications, and networking infrastructure advisory and implementation services. He specializes in vendor evaluation and assessment and is recognized as a key advisor to both Gartner’s and G2’s top vendors. He helps technology providers enhance their transformation delivery, managed services, and partner programs.
Prior to founding CXponent, Joe Rice co-founded a two-time INC 5000™ professional services firm. The innovative advisory firm helped enterprise business leaders transform legacy contact center, networking infrastructure, and phone systems into cloud-based, omni-channel communications platforms. Joe and his team helped clients negotiate and invest $1B of IT spend and implemented over $100M of new SaaS, infrastructure, and managed services.
He has held roles at an early-stage, high-growth Chicago tech startup (AVANT) and large Enterprise IT Delivery vendors (AT&T and CenturyLink now Lumen). He graduated from the University of Illinois.
Michael Sallander
COO
Mike Sallander is a dynamic and innovative leader with over 15 years of experience in operations and management. As the Chief Operating Officer and Partner at CXponent, Mike has a proven track record of driving business growth through a blend of people-first strategies and cutting-edge technology.
Mike’s journey into the digital world began at the young age of 14 when he started coding websites for local businesses in his hometown. His entrepreneurial spirit led him to co-found Chicago Digital in 2009, a venture that later became part of the Antenna Group in 2017. Known for his meticulous execution and creative problem-solving, Mike has extensive expertise in leadership, strategy, finance, sales, consulting, and digital marketing.
Beyond his professional achievements, Mike is a Chicago native currently residing in Charleston, SC, with his wife and daughter. He is passionate about strategy board games and enjoys listening to Fall Out Boy in his free time. Mike’s ability to balance his professional and personal life while continuously seeking new business ideas makes him a truly inspiring figure.
At CXponent, Mike’s vision and leadership are instrumental in shaping the company’s future, ensuring that it remains at the forefront of the digital landscape. His commitment to excellence and innovation is evident in every project he undertakes, making him a valuable asset to the team and an inspiring leader to all.
Amanda Armitage
Solutions Advisor
Amanda is a customer advocate and is experienced in customer service and business development. As Business Development Manager and Solutions Advisor, Amanda is responsible for advising and supporting clients on their purchases by understanding their business needs and objectives. She also develops category expertise and is part of client-vendor proposals and engagement.
Before CXponent, Amanda was a Customer Success Manager at Netrix LLC, a full-service VAR and service provider that designs, implements, and supports technology solutions. She proactively looked out for customers' business and ensured customers achieve success while using the company's product/services.
David Gancarczyk
Client Director
David Gancarczyk is a seasoned professional with a wealth of experience in the technology industry. As the Client Director at CXponent, David excels in managing and nurturing client relationships, ensuring that each client receives tailored solutions that drive their business forward.
David’s career is marked by his strategic thinking and dedication to excellence. He has a proven track record of delivering exceptional results, leveraging his deep understanding of technology and market trends to provide innovative solutions. His expertise spans across various domains, including infrastructure, vendor management, and voice, making him a versatile and invaluable asset to the team.
Outside of his professional life, David is known for his vibrant personality and commitment to his community. He enjoys spending quality time with his family and friends, and is passionate about road cycling, chess, and exploring new places.
At CXponent, David’s drive and vision are instrumental in driving the company’s success. His commitment to fostering strong client relationships and delivering top-notch service aligns perfectly with CXponent’s mission to provide exceptional value to its clients. David’s blend of professional acumen and personal warmth makes him a standout contributor and a cherished member of the CXponent team.
More About Our Expertise & Capabilities
Ecosystem Experts
Ecosystems are complex and rapidly, constantly evolving. One of our core focuses is maintaining an expert edge in ecosystems. Which means we understand, staying current on vendor investments and ecosystems wins, understanding which SIs and implementation partners are taking care of customers consistently and with high alignment to outcome, and helping customer create their Ideal Vendor Profile and then find a vendor. We can provide an explanation and ongoing education on how ecosystems are structured, how they work, and how to navigate them to drive your ideal outcome.
CXponent is particularly well-versed in the following ecosystems:
- CCaaS
- Conversational AI
- UCaaS
- Managed Services
Partnerships
We are an ecosystem partner with our vendors, which provides us access and funding for specialized pro services around client and vendor partnerships. We partner with nearly every market leader in the CX/AI/UC space and selected niche vendors you might not even have awareness of yet.