Our Capabilities
We negotiate better outcomes, not just lower prices.
To ensure you have the best possible outcome, we work diligently to find the on-ramp to get you on the Ideal Buying Journey.
The Process
We help you plan, select, and deploy the solution that is best for you.
View Full Advisory Services CatalogAlignment before action. We build a foundation for consensus — aligning goals, expectations, and requirements inside your organization before engaging the market.
Research Request
Gather relevant research that goes deeper and more specific than Gartner. We leverage our experience and industry knowledge to save your team time analyzing contradicting research and similar marketing collateral.
Business Case Budgeting & Planning
We quickly gather the key information your team needs for budgeting and planning your upcoming technology investment — including total cost of ownership and expected business benefits.
Cost Reduction Assessment
Our team will audit your current tech stack spend, identify opportunities for optimization and savings, and provide actionable recommendations.
Our Areas of Expertise
Eight technology domains — each backed by deep category-level knowledge.
Tech Category–Specific Packages
AI & Managed Services
- AI Readiness Assessment — Evaluate your organization’s maturity for AI adoption across self-service, analytics, and workflow automation.
- Managed Services Audit — Review your current outsourced IT operations to identify cost savings and service improvement opportunities.
- AI Operating Model Assessment — Evaluate your organizational readiness to operationalize AI at scale, including governance structures, data strategy, and talent requirements.
Security & Connectivity
- SASE WAN Roadmap — Assess your current state maturity and frame out phases of your SASE architecture journey.
- Security Risk Management Assessment — Recommendations on strategy, technology stack, processes, compliance, and operations.
- DDoS Market Analysis — Quick insights into DDoS mitigation services, cost models, and what they mean for your organization.
CX & Communication Platforms
- API Integration Assessment — Document and refine your primary App Integration requirements to hold vendors accountable.
- Communication Platform Assessments — Call deflection analysis, automation, WFM, QA program quality, conversational analytics, and operational reporting.
- CX Maturity Benchmark — Benchmark your customer experience capabilities against industry peers to identify gaps and prioritize high-impact improvements.
Retained Advisory
- Fractional CIO and M&A IT advisory services.
- Preferred Consultant Network — Access to proven consultants for specialized projects.
- Continuous CX Optimization — Ongoing analysis, testing, and optimization of your customer experience across channels to drive incremental, compounding improvements.
Cloud Readiness Assessment
- Application Portfolio Assessment — Catalog and evaluate your applications for cloud suitability, risk, and migration strategy (rehost, replatform, re-architect, retain, or retire).
- Workload TCO Analysis — Detailed total cost of ownership comparison across public cloud providers (AWS, Azure, GCP) and on-premises, including compute, storage, and licensing costs.
- Migration Readiness & Wave Planning — Assess organizational readiness across business, people, governance, platform, security, and operations — then build a phased migration wave plan with timelines and risk profiles.
Network Health Assessment
- Network Architecture Review — Evaluate current network topology, security groups, routing, and connectivity for performance, redundancy, and security gaps.
- Cloud Networking Readiness — Assess readiness for cloud-native networking models including virtual networks, private connectivity, and hybrid architectures.
- Security & Compliance Posture — Review identity management, access controls, threat detection capabilities, and compliance alignment.
FinOps for Public Cloud
- Cloud Spend Visibility & Optimization — Analyze current cloud consumption to identify right-sizing opportunities, unused resources, and savings through reserved instances or savings plans.
- Cost Governance Framework — Establish tagging strategies, budget alerts, chargeback models, and organizational policies to maintain ongoing cost discipline.
- Business Case & ROI Modeling — Build compelling financial models comparing current-state spend against optimized cloud architectures to support stakeholder buy-in.
Free Assessment Workshop
1.5 Hour Consultation & Report
In this workshop, CXponent will work with your team to understand where you are now and where you want to go. After your session, we'll prepare a report identifying strengths, gaps, required skills, risks, and the path forward.
Schedule a Workshop