Real results for real organizations.

Challenge

Assembly Health was finalizing a major platform investment while lacking the internal bandwidth, solution validation, and operational readiness to ensure the migration from Nextiva to RingCentral would actually deliver on its business goals.

Solution

CXponent stepped in as a dedicated migration assurance and advisory partner, filling the gaps between vendor delivery and true business readiness across every phase of the engagement.

Results

The engagement gave Assembly Health the organizational readiness, solution confidence, and operational foundation to go live with significantly reduced risk and a clear path to long-term value.

Challenge

Aging firewall hardware, a hard migration deadline, and a legacy partner with no professional services capability left the hospital exposed and without a clear path forward.

Solution

White Oak Solutions conducted a comprehensive assessment, designed a modern high-availability firewall architecture, and executed a phased migration from start to go-live stabilization.

Results

The hospital met its hard migration deadline with zero unplanned downtime and emerged with a stronger, more resilient security environment.

Challenge

An aging on-premises contact center with no Epic or Salesforce integration, manual agent workflows, and inconsistent processes was limiting both agent efficiency and patient experience.

Solution

Ascenda, a CXponent entity, conducted on-site observations, facilitated a structured vendor evaluation with anonymous stakeholder scorecards, and guided the organization to select Five9 as its modern CCaaS platform.

Results

Leadership gained a documented, defensible technology decision backed by objective stakeholder input, with stronger partner alignment and a clear foundation for improved patient experience and contact center operations.

Challenge

Regional Health System faced increasing risk from aging, end-of-life telephony systems that limited scalability and were difficult to maintain. These limitations resulted in poor patient communication experiences, including dropped calls, lack of intell

Solution

CXponent led a phased transformation beginning with discovery and strategy to assess the legacy environment and define a cloud-first communications roadmap. The team migrated Regional Health System to Zoom Unified Communications and Contact Center, cent

Results

The transformation significantly improved patient experience through reduced wait times, better routing, and enhanced communication channels. It also reduced operational risk, increased staff productivity, and provided a scalable platform to support

Challenge

First Mid Bank relied on an unreliable contact center platform that limited customer service capabilities, created operational inefficiencies, and made it difficult to support the organization's growth through acquisitions.

Solution

CXponent helped First Mid Bank finalize vendor selection, negotiate improved commercial terms, and prepare for a successful implementation of Talkdesk's cloud contact center platform.

Results

First Mid Bank reduced implementation risk, accelerated deployment timelines, and successfully modernized its customer experience platform with no advisory cost.

Challenge

Hearth & Home Technologies relied on a legacy customer experience environment that limited visibility, efficiency, and scalability, making it difficult to support its growing eCommerce and direct-to-consumer business.

Solution

CXponent conducted a business case advisory engagement that quantified the value of modernization and helped validate Five9 as the right platform to support HHT's customer experience goals.

Results

CXponent helped HHT build a data-driven business case demonstrating a projected $2.5 million net return over three years while aligning stakeholders around a clear path forward.

Challenge

End-of-life on-premise platform unable to support digital/AI roadmap and backlog.

Solution

Transition to cloud-based Genesys platform for omnichannel routing and mature Auto-QA.

Results

Navigated complex vendor partnerships and provided structured change management for global adoption.

Challenge

High onboarding times and inefficiencies in agent proficiency due to manual note-taking.

Solution

Implementation of AI-driven Agent Assist for real-time guidance and automated transcription.

Results

Identified how Agent Assist supports doubling revenue through labor scheduling efficiencies.

Challenge

Managing 35 SBCs across 14 countries with a degrading legacy provider relationship.

Solution

Transitioned to lean architecture and facilitated $135K in specialized global support services.

Results

Delivered over $1M in annual savings and accelerated timeline by three months.

Challenge

Underestimated project complexity and delivery risk during a high-speed migration.

Solution

Full program management and staff augmentation for a rapid CCaaS/UCaaS rollout.

Results

Secured ~$200K in service credits and prevented an implementation disaster.