We’re here to negotiate a better outcome, not just a lower price.
We’re here to negotiate a better outcome, not just a lower price. To ensure you have the best possible outcome, we work diligently to find the on-ramp to get you on the Ideal Buying Journey.
We help you plan, select, and deploy the solution that is best for you.
Foundation for Consensus
Could your organization use some help gaining clarity on the benefits, risks, and financial impact of a technology purchase and implementation?
We create realistic plans to identify quick wins, build confidence, and reduce risk along your entire journey.
We strategically align your organization’s diverse goals, expectations, and requirements to help you make smarter buying decisions, deploy more effectively, and build a healthy long-term partnership with your chosen vendor.
We identify points of friction in the way of progress and deliver answers or outline next steps to calm fears, unknowns, and organizational pressure so you keep moving forward.
Marketplace and Solution Exploration
Operating Model Planning
Business Benefits and Risk Assessment (built for the Buying Committee)
Financial Case for Project Funding
Evaluate and Negotiate
We help you validate vendor expectations and commitments by focusing on the relevant issues that could impact your critical priorities. The difference between ‘missed’ and ‘exceeded’ expectations often lies in validating verbal commitments and finding the vendor who can deliver the implementation and support your need for a new operating model.
Maximize your leverage and influence as the buyer by knowing exactly what you need and why those needs are critical to the project’s success. Then expound on those expectations beyond the vendor sales reps to minimize the risk of missed expectations after you sign the contract.
Define Decision Focus (Align Requirements with Goals)
Vendor Evaluation & Due Diligence
Buying Committee Benefits and Risk Validation
Formal Financial Case and Funding Confirmation
Negotiate Final Terms and Pricing
Implement and Operate
The period between contract signature to project mobilization presents challenges in continuity and timeline as project team members change. We can manage the delivery through standing up a Deployment team, or simply ensure all new vendor stakeholders understand the new Operating Model and implementation expectations so the deployment maintains momentum and the right focus on wins and risks.
Mobilize Implementation (Project Plan and Vendor Resource Alignment)
Operating Model Prep and Handoff
Financial Case Results Tracking
Vendor Relationship Management
How are we qualified to help?
As a group CXponent’s team members are responsible for:
- 20,000+ seats of CCaaS Advised and Implemented
- $1B+ of Negotiated Spend
- $100M+ of Technology Products and Service brokered and implemented
Read more about our team’s qualifications and expertise.