Transform data into insights. Solutions in this category help you collect, visualize, and analyze data to make informed business decisions, track KPIs, and uncover opportunities for growth.
Deliver personalized and seamless customer experiences across all channels. Manage customer interactions, automate engagement, and build lasting relationships with tools for contact center operations, omnichannel communication, and customer journey mapping.
Build and deploy communication-enabled applications quickly and easily. Add voice, video, messaging, AI and other communication features to your applications without complex infrastructure or coding.
Gain insights from customer interactions and voice data. Analyze call recordings and transcripts to identify trends, improve agent performance, and uncover customer sentiment.
Transform data into actionable insights. Visualize data, create interactive dashboards, and generate reports to track KPIs, identify trends, and make informed business decisions.
3CLogic is a global cloud contact center platform that enables enterprise organizations to modernize their voice and SMS communications. Built on AWS and integrated with leading CRMs like ServiceNow, Salesforce, and SAP, 3CLogic empowers distributed teams to streamline customer and employee interactions across continents.
Company Differentiation
Global deployment across five continents with 24/7/365 live support
Industry-recognized for ServiceNow integration leadership
Flexible deployment: cloud-native, hybrid, or connect to existing telephony
Enterprise-grade security: SOC2, HIPAA, GDPR, ISO 27001 certified
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3CLogic: Empowering Seamless Customer Service and Efficient Workflows
3CLogic is a leading cloud contact center solution provider that seamlessly integrates with various CRMs and service platforms, such as ServiceNow, Salesforce, and Microsoft Dynamics. This integration empowers businesses to streamline their communication processes, enhance agent productivity, and deliver exceptional customer experiences. As a trusted technology advisor, CXponent can guide you through the process of assessing, selecting, and implementing 3CLogic to ensure it aligns with your business needs and objectives.
Key Features and Benefits
CRM Integration: Unify customer interactions and data across platforms for a comprehensive view of the customer journey.
Omnichannel Communication: Engage with customers across multiple channels, including voice, SMS, and chat, to provide a seamless and consistent experience.
AI-Powered Virtual Agent: Automate simple tasks and provide 24/7 self-service options to improve efficiency and customer satisfaction.
Speech Analytics: Gain valuable insights from customer conversations with real-time speech transcription and sentiment analysis to identify areas for improvement.
Flexible Deployment: Choose from cloud, hybrid, or on-premise deployment models to meet your specific needs and infrastructure requirements. CXponent can help you determine the optimal deployment strategy based on your existing infrastructure and long-term goals.
Technical Requirements
Network Connectivity: Reliable internet connection with sufficient bandwidth to support voice and data traffic.
CRM or Service Platform: Compatibility with your existing CRM or service platform, such as ServiceNow, Salesforce, or Microsoft Dynamics.
Endpoints: IP phones, softphones, or web browsers with audio capabilities for agents to handle calls.
Business Requirements
Clear Communication Strategy: Define your communication goals and objectives to ensure alignment with the 3CLogic solution. CXponent can help you articulate your requirements and develop a comprehensive communication strategy.
Agent Training: Provide agents with adequate training on the 3CLogic platform and its features to maximize productivity and efficiency.
Change Management: Implement a change management plan to ensure a smooth transition and adoption of the new solution. CXponent can assist with change management best practices and provide guidance on user adoption strategies.
Use Cases
Customer Support: Provide efficient and personalized customer support across multiple channels, resolving issues quickly and effectively.
Sales: Enhance sales performance with integrated call center features, such as click-to-call and automated dialing.
IT Help Desk: Streamline IT support processes with integrated ticketing and self-service options. CXponent can help you identify specific use cases for 3CLogic within your organization and tailor the solution to address your unique challenges.
Qualifying Questions
What CRM or service platform are you currently using?
What are your primary communication channels for customer interactions?
What are your key challenges with your existing communication solution?
What are your goals for implementing a new contact center solution?
What is your budget and timeline for implementation? CXponent can help you answer these qualifying questions and determine if 3CLogic is the right fit for your business.
Implementation Timeline & Consideration
The typical implementation timeline for 3CLogic can range from a few weeks to a few months, depending on the complexity of the project.
Factors that can impact the timeline include the size of your organization, the number of agents, and the level of customization required.
Proper planning and collaboration with CXponent can help ensure a smooth and efficient implementation process. CXponent's expertise in technology implementations can help you navigate potential challenges and mitigate risks.
ROI & Business Impact
Improved agent productivity and efficiency
Enhanced customer satisfaction and loyalty
Reduced operational costs and increased ROI
Improved data visibility and reporting capabilities
Increased business agility and scalability. CXponent can help you track and measure the ROI of your 3CLogic implementation, ensuring you achieve your desired business outcomes.
Cost Model
3CLogic offers a subscription-based pricing model, with costs varying based on the number of agents, features, and deployment options selected. CXponent can help you understand the different pricing options and negotiate favorable terms with 3CLogic.
Role of Decision Makers
IT Managers: Evaluate technical requirements and compatibility with existing infrastructure.
Contact Center Managers: Assess features and functionality to meet operational needs.
Customer Service Leaders: Ensure alignment with customer service goals and objectives. CXponent can facilitate communication and collaboration between these decision-makers to ensure a successful implementation.
Additional Consideration & Helpful Tips
Consider your long-term communication needs and scalability requirements when evaluating 3CLogic.
Leverage CXponent's expertise to guide you through the selection and implementation process. CXponent's vendor-neutral approach ensures that you receive objective advice and recommendations.
Take advantage of 3CLogic's training and support resources to maximize the value of your investment.
Next Steps
If you're looking to modernize your enterprise communications and enhance customer service, CXponent can help you explore the benefits of 3CLogic. Contact us today to schedule a consultation and discuss your specific needs. We'll work with you to assess your requirements, evaluate potential solutions, and guide you through the implementation process to ensure a successful outcome.
Transform data into insights. Solutions in this category help you collect, visualize, and analyze data to make informed business decisions, track KPIs, and uncover opportunities for growth.
Deliver personalized and seamless customer experiences across all channels. Manage customer interactions, automate engagement, and build lasting relationships with tools for contact center operations, omnichannel communication, and customer journey mapping.
Build and deploy communication-enabled applications quickly and easily. Add voice, video, messaging, AI and other communication features to your applications without complex infrastructure or coding.
Gain insights from customer interactions and voice data. Analyze call recordings and transcripts to identify trends, improve agent performance, and uncover customer sentiment.
Transform data into actionable insights. Visualize data, create interactive dashboards, and generate reports to track KPIs, identify trends, and make informed business decisions.
