Streamline processes and boost efficiency. Automate repetitive tasks, integrate systems, and orchestrate complex workflows to save time, reduce errors, and free up your team to focus on strategic initiatives.
Deliver personalized and seamless customer experiences across all channels. Manage customer interactions, automate engagement, and build lasting relationships with tools for contact center operations, omnichannel communication, and customer journey mapping.
Build and deploy communication-enabled applications quickly and easily. Add voice, video, messaging, AI and other communication features to your applications without complex infrastructure or coding.
Airkit delivers a comprehensive solution that enables businesses to build and launch digital customer experiences quickly and efficiently. Its platform allows organizations to integrate existing systems and orchestrate customer journeys across multiple channels like web, mobile, and messaging apps.
Airkit delivers a comprehensive solution that enables businesses to build and launch digital customer experiences quickly and efficiently. Its platform allows organizations to integrate existing systems and orchestrate customer journeys across multiple channels like web, mobile, and messaging apps.
Airkit is a low-code platform for building and deploying digital customer experiences, including onboarding flows, self-service portals, and service automation. With native Salesforce integration, Airkit empowers CX teams to digitize journeys across web, mobile, and messaging channels.
Company Differentiation
Built by former Salesforce execs with native ecosystem support
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For businesses seeking to enhance customer experience (CX) with low-code automation, Airkit offers a powerful platform that enables teams to quickly build and deploy digital customer journeys. CXponent provides expert guidance to help you make the most informed decision and streamline the implementation of Airkit’s solutions.
Key Features and Benefits
Low-Code Automation: Empowers non-technical teams to create digital CX solutions without heavy coding resources.
Omnichannel Capabilities: Supports seamless interactions across web, mobile, and messaging channels.
Seamless Integration: Integrates easily with existing CRMs, systems, and workflows.
Pre-Built Templates: Provides customizable templates for rapid deployment of customer-facing applications.
Personalized Customer Journeys: Allows businesses to design and implement tailored, engaging customer interactions.
Technical Requirements
Internet Connectivity: Reliable internet is necessary to support web and mobile interactions powered by Airkit.
Device Compatibility: Ensure that Airkit supports your organization’s preferred devices and operating systems.
Integration Capabilities: Airkit integrates with CRMs, databases, and customer support systems, ensuring seamless workflows.
Security & Compliance: Airkit provides secure infrastructure and complies with industry standards for data protection.
Business Requirements
Customer Experience Goals: Identify if your business aims to automate customer interactions and improve engagement across digital channels.
Feature Prioritization: Determine the most important features, such as omnichannel capabilities or pre-built templates, based on your business needs.
Scalability Needs: Ensure Airkit can scale with your customer interactions as your business grows.
Budget Alignment: Evaluate the cost of Airkit’s low-code platform and the resources required for implementation.
Use Cases
Retail & E-commerce: Automate customer interactions like order tracking, support, and personalized promotions to improve customer retention.
Financial Services: Create customer portals for account management, simplifying customer access and improving satisfaction.
Healthcare: Develop patient portals for appointment scheduling, telehealth, and medical inquiries, enhancing the customer experience.
Qualifying Questions
Do you need to automate customer interactions across multiple digital channels?
Does your business require integration with existing systems like CRM or databases?
How many customer interactions do you handle daily, and could automation reduce manual processes?
Are you seeking to provide personalized, seamless customer journeys without complex development?
Implementation Timeline & Considerations
Timeline: Depending on the complexity of integrations, implementation can take from a few weeks to a couple of months for full deployment.
Considerations: Ensure that your teams are aligned on the goals for automating customer interactions. Plan for adequate training to maximize platform effectiveness.
ROI and Business Impact
Cost Savings: By reducing the need for extensive coding and manual processes, Airkit lowers development costs and operational expenses.
Increased Customer Satisfaction: Automating customer interactions improves engagement, leading to higher customer satisfaction and retention rates.
Faster Time-to-Market: Pre-built templates and low-code capabilities allow businesses to deploy new customer experiences faster.
Scalability: Airkit’s platform grows with your business, handling more customer interactions without requiring additional development resources.
Cost Model
Airkit offers flexible pricing depending on the number of users, interactions, and additional features needed. Pricing typically includes platform usage, integrations, and any support or training required during implementation.
Roles of Decision Makers
IT Team: Evaluate integration capabilities and ensure the platform meets security and compliance standards.
Customer Experience Leaders: Determine how Airkit can enhance customer engagement and streamline digital journeys.
Operations: Review automation potential and determine how Airkit can reduce manual processes and improve efficiency.
Executive Leadership: Align Airkit’s capabilities with broader business goals, such as digital transformation or customer retention.
Additional Considerations / Helpful Tips
Scalability: Airkit is designed to scale with your business, making it suitable for both small teams and large enterprises with growing customer bases.
User Experience: Ensure your customer journeys are user-friendly and provide seamless, personalized experiences across digital channels.
Start with a Trial: Consider using Airkit’s free trial or pilot program to assess its effectiveness in your environment.
Training & Support: Plan for comprehensive training to ensure your team can fully leverage the platform’s capabilities.
Next Steps
Curious if Airkit is the right fit for your business? CXponent can help you assess your needs and guide you through the decision-making process. With extensive experience in advising businesses on customer experience solutions, we provide personalized guidance to help you select the best option for your company.
Streamline processes and boost efficiency. Automate repetitive tasks, integrate systems, and orchestrate complex workflows to save time, reduce errors, and free up your team to focus on strategic initiatives.
Deliver personalized and seamless customer experiences across all channels. Manage customer interactions, automate engagement, and build lasting relationships with tools for contact center operations, omnichannel communication, and customer journey mapping.
Build and deploy communication-enabled applications quickly and easily. Add voice, video, messaging, AI and other communication features to your applications without complex infrastructure or coding.
