Cost & Pricing Model
Arelion does not make its pricing publicly available, which is standard practice for enterprise-grade global connectivity solutions that are tailored to complex customer requirements. Pricing is determined through a consultative process to ensure the solution aligns with the specific technical and geographic needs of each business.
The company utilizes a contract-based subscription model for its services. As a provider of foundational internet infrastructure, solutions are priced based on network capacity and scope rather than a per-user or usage-based framework. All packages are designed for enterprise-level needs.
The final investment is typically determined by several key factors:
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Service Type: The specific solution being deployed, such as IP Transit, Wavelengths, Ethernet, or direct Cloud Connects.
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Bandwidth Capacity: The amount of dedicated bandwidth required, with available speeds ranging from 50 Mbps to 400G.
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Geographic Scope: The number and location of service points, determined by whether the solution is needed in a single country or across a global footprint.
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Security Enhancements: The inclusion of advanced services such as DDoS mitigation for enhanced network protection.
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Contract Term: The duration of the service agreement, which influences overall cost.
For a detailed quote customized to your business objectives and technical environment, please contact a CXponent advisor.
Implementation Timeline & Considerations
While specific implementation timelines vary based on the solution's complexity, geographic scope, and service type, Arelion is distinguished by its industry-leading service delivery experience designed for seamless operations. The company focuses on providing a smooth, accountable, and efficient onboarding process managed by a single, dedicated team.
Arelion's global service delivery teams manage the entire implementation process from start to finish, taking full ownership from the initial order to final operation. A key differentiator is that there are no handoffs between different delivery teams along the way. This provides customers with a single point of contact and ensures seamless integration into their existing environments.
Key considerations in the implementation process include:
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Dedicated Project Management: A dedicated, global delivery team manages the entire project, leveraging local knowledge in the markets they serve to ensure a smooth rollout.
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Customer Technical Resources: A customer’s internal IT or network team is required for collaboration during the process. This team is responsible for preparing the customer site for the connection and integrating the new service into their existing network infrastructure.
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End-to-End Accountability: Arelion's model of having one team manage the entire process from order to operation is designed to ensure seamless integration and reduce the risk of common implementation delays.
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Post-Implementation Support: Once the service is live, support is handled by Arelion's Customer Service Center, which is staffed exclusively by engineers who can resolve 80% of trouble tickets at the frontline.
ROI & Business Impact
Investing in Arelion's network services provides a foundational return on investment by enhancing the performance, reliability, and security of an organization's global digital infrastructure. The business impact is measured through greater operational resilience, improved application performance, and a world-class customer experience, which are critical for multinational enterprises that depend on seamless global connectivity.
Clients realize tangible value and measurable outcomes in several key areas:
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Superior Customer Experience: Arelion’s focused approach to service delivery and support has resulted in an industry-leading Net Promoter Score (NPS) of 72. This reflects a deep commitment to customer satisfaction and operational excellence, which has grown consistently over the last decade.
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Increased Operational Efficiency: The Arelion Customer Service Center is staffed by engineers, enabling them to resolve 80% of all trouble tickets at the frontline. This high first-call resolution rate minimizes downtime and allows internal IT teams to focus on core business objectives rather than network management.
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Enhanced Network Performance: By connecting to the world's #1 ranked Internet backbone, customers benefit from lower latency and higher reliability. With direct connectivity to the top five cloud providers and 70% of global internet routes, organizations can ensure optimal performance for their critical applications and services.
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Reduced Operational Risk: Arelion's ownership of its extensive global fiber network and its dedicated, end-to-end service delivery team reduce the risk of implementation errors and operational handoffs. As a provider that powers a majority of the world's internet traffic, Arelion offers a highly secure and sophisticated network, mitigating risks associated with downtime and cyber threats.
To build a business case tailored to your organization's specific needs, please contact a CXponent advisor.
Technical & Business Requirements
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Business Scale and Focus: Arelion is designed for multinational enterprises and wholesale customers that require high-capacity connectivity on a global scale. The platform is best suited for organizations with significant international bandwidth needs rather than small businesses or those needing a single-location service.
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Network and Bandwidth Requirements: Customers should have a clear need for high-performance network services with bandwidth capacity needs ranging from 50 Mbps to 400G. The services are built for mission-critical workloads that are sensitive to latency and require high reliability.
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Geographic Footprint: The ideal customer profile includes organizations that conduct business globally or have a significant presence across Europe, North America, and Asia. Arelion's network includes over 350 Points of Presence (PoPs) and 450 local access partners to facilitate global connections.
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IT Team Involvement: While Arelion's dedicated service delivery teams manage the entire implementation process from start to finish, a customer's internal IT or network team will be needed for collaboration. This ensures a seamless integration of Arelion's services into the customer's existing network environment.
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Cloud Integration: For customers utilizing the Cloud Connect service, a primary requirement is having existing workloads within one of the top five major cloud service providers. Arelion's service provides a direct, secure, and high-performance connection to these environments.
Use Cases
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Global Enterprise WAN Connectivity: For multinational corporations that need to connect geographically dispersed offices, data centers, and remote locations. Arelion’s Ethernet and IP VPN services create a unified, secure, and high-performance private network, ensuring reliable access to critical applications and consistent performance for employees worldwide.
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High-Capacity Internet and Content Delivery: For content providers, media companies, and large enterprises that deliver data-intensive services to a global audience. Arelion’s IP Transit and Dedicated Internet Access (DIA) services provide massive bandwidth on the world's #1 ranked internet backbone, ensuring a low-latency, high-quality experience for end-users. This is ideal for streaming video, online gaming, and large-scale application delivery.
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Hybrid and Multi-Cloud Acceleration: For organizations building out their hybrid or multi-cloud environments. The Cloud Connect service provides a secure, private, and dedicated connection to the top five major cloud service providers. This allows businesses to bypass the public internet, resulting in lower latency, higher security, and more reliable performance for cloud-based workloads.
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Data Center Interconnect and Redundancy: For businesses that need to link multiple data centers for disaster recovery, business continuity, or load balancing. Arelion's Wavelengths service offers dedicated, high-capacity, point-to-point connectivity up to 400G, ensuring massive data transfers can occur quickly and reliably between sites.
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Network Security and DDoS Mitigation: For any organization whose online presence is critical to its operations. Arelion offers DDoS mitigation services to protect internet-facing infrastructure from volumetric attacks that can cause service disruptions. This is an essential layer of security for maintaining availability and protecting brand reputation.
Key Features & Differentiators
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World's #1 Ranked Internet Backbone: Arelion owns and operates AS1299, the #1 ranked Internet backbone in the world. This infrastructure provides customers with superior performance and low-latency connections, offering a single network hop to 70% of all global internet routes.
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Engineer-Led Customer Support: The Customer Service Center is staffed exclusively by highly qualified engineers, not a traditional, multi-tiered support desk. This unique model enables 80% of trouble tickets to be resolved at the frontline, leading to faster and more effective problem resolution.
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End-to-End Dedicated Service Delivery: Arelion manages the entire implementation process from start to finish with a single, dedicated global delivery team. This "no handoff" approach is a key differentiator that ensures a seamless integration into the customer's environment and provides a single point of accountability.
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Laser-Focused Service Portfolio: Unlike competitors with broad, complex offerings, Arelion is laser-focused on a specialized portfolio of best-in-class connectivity products. This dedication to doing one thing well is a core reason for their world-class performance and industry-leading NPS score of 72.
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Owned Global Fiber Network: Services are delivered over Arelion's own 75,000 km optical fiber network that spans Europe, North America, and Asia. Direct ownership and operational control of the underlying physical infrastructure ensures a higher level of reliability and service quality.
Roles of Decision Makers
The decision to partner with Arelion typically involves collaboration between strategic leaders, operational managers, and technical architects. Each role evaluates the solution based on the value it brings to their specific priorities, from high-level business resilience to day-to-day operational efficiency.
Head of Infrastructure & Technology (Primary Buyer)
As the primary decision-maker, a VP of Infrastructure or CTO is focused on the network's ability to support the company's broad strategic goals. They value a partner that can provide a secure, reliable, and scalable foundation for global operations.
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What they value: The performance and reliability that comes from the world's #1 ranked Internet backbone, ensuring uptime for critical applications and business processes.
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Key Differentiator for them: A highly secure network from a provider that powers 70% of global internet traffic and offers robust DDoS mitigation services, significantly reducing business risk.
Head of IT Operations (Key Stakeholder)
This leader is responsible for the daily performance of the network and the efficiency of the teams that support it. They are a critical stakeholder who prioritizes service quality and rapid problem resolution to minimize business disruption.
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What they value: The operational efficiency gained from a support model where 80% of trouble tickets are resolved by frontline engineers, which means less time spent on escalations and faster resolutions.
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Key Differentiator for them: The industry-leading service delivery experience, which features a single, dedicated team managing implementation from start to finish with no handoffs, reducing complexity and ensuring a seamless integration.
Network & Cloud Architects (Technical Influencers)
As the primary technical influencers, these architects are focused on the design, elegance, and performance of the network architecture. They value the underlying quality and capabilities of the infrastructure.
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What they value: The technical superiority of the AS1299 backbone, which provides direct connectivity to 70% of global internet routes and the world's top five cloud providers, simplifying routing and lowering latency.
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Key Differentiator for them: The fact that Arelion's services are built on 75,000 km of its own optical fiber, which provides a level of performance and quality control that is superior to networks that rely heavily on leased infrastructure.
Additional Considerations & Helpful Tips
As you evaluate Arelion's global connectivity services, here are some common questions and considerations raised by other decision-makers. These tips can help clarify the unique value of their specialized approach to network services.
Brand and Market History
If the name Arelion is new to you, it's because the company was rebranded from Telia Carrier in 2022. While the name is more recent, the company itself has been a leader in the global network and connectivity industry for over 30 years, building the foundational infrastructure that powers the internet.
Flexibility for Geographic Scope
While Arelion is a global network services provider with the ability to deliver services in over 120 countries, they are equipped to handle more than just multinational deployments. The company can provide single-location or multi-location services within a particular country, offering flexibility for customers whose needs do not span the entire globe.
Specialized Focus on Connectivity
Arelion is laser-focused on a specialized portfolio of best-in-class connectivity products and services. Unlike providers who offer a wide range of managed services, Arelion concentrates on what they do best: providing world-class performance and reliability for core network infrastructure. This specialized focus is a key reason they have achieved an industry-leading NPS score of 72.
Network Security and Reliability
As the world's largest global IP backbone, powering 70% of global internet traffic, Arelion prioritizes security and reliability. Their network is one of the most sophisticated and secure in the world, a critical consideration for any organization that relies on network uptime and data protection for its mission-critical operations.
Next Steps
Now that you have a comprehensive understanding of Arelion's global network services and their specialized approach to connectivity, the next step is to evaluate how this solution aligns with your organization's specific technical and business requirements.
A CXponent advisor can provide vendor-neutral guidance to help you through this process. We can help you:
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Assess Vendor Fit: Analyze your specific use cases, from multi-cloud connectivity to global WAN performance, to determine if Arelion's focused portfolio is the right solution for your operational needs and strategic goals.
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Review ROI & Business Impact: Develop a preliminary ROI analysis by reviewing relevant industry benchmarks and building a data-driven business case to present to your stakeholders.
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Plan for Implementation: Outline a guided implementation plan that considers your existing network infrastructure, internal resources, and project timelines to ensure a seamless adoption process.
Contact a CXponent advisor today to schedule a complimentary consultation and take the next confident step in optimizing your global network infrastructure.
