Establish seamless communication and data exchange. Connect your systems, applications, and people with networking solutions, telecom, VPNs, APIs, and integration platforms.
Streamline communication and collaboration. Integrate voice, video, messaging, and conferencing into a single platform for seamless interaction and teamwork.
Connect and collaborate with teams and clients from anywhere. Host online meetings, webinars, and conferences with tools that facilitate audio, video, and screen sharing.
Advanced VoIP solutions that provide high-quality voice communication over the internet, offering cost savings, scalability, and a range of features for businesses of all sizes.
Comprehensive connectivity solutions, including wireless, broadband, and cloud interconnect services, ensuring robust, high-speed internet access and seamless cloud integration.
Aura is a global communications provider specializing in simplifying international voice and collaboration environments. With deep Avaya and Microsoft expertise, Aura offers flexible solutions across on-premise, hosted, or hybrid deployments for organizations moving to Microsoft Teams or enhancing Avaya systems.
Company Differentiation
Global coverage with unified SLAs and co-terminus contracts
Channel-first provider with integration flexibility
Expertise across Microsoft, Avaya, and hybrid environments
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For businesses seeking to simplify complex international communication environments, Aura provides a comprehensive solution with a single contract and global SLA. CXponent can help your organization streamline operations, optimize costs, and enhance communication across your enterprise by leveraging Aura’s expertise.
Key Features and Benefits
Global communication solutions: Simplifies multi-site and multi-country communication environments with seamless integration.
Expertise in Avaya and Microsoft Teams: Delivers specialized support for both on-premises and cloud-based solutions.
Centralized platform: Provides a unified approach to managing diverse communication needs.
Global presence: Operates in 145 countries with on-site support for local and regional operations.
Channel-first approach: Prioritizes partner enablement with tailored solutions.
Flexible solutions: Supports cloud migration while maintaining legacy system functionality.
Technical Requirements
An existing Avaya estate or a comparable communication system is required.
Multi-site and multi-country operations must be part of the business model.
Infrastructure must accommodate integration with cloud and on-premises solutions.
Reliable and robust communication capabilities are essential.
Business Requirements
Cost savings: Reduce communication expenses through optimized solutions and usage-based pricing.
Improved customer engagement: Enhance service delivery with integrated multichannel capabilities.
Simplified management: Streamline communication oversight and reduce administrative burdens.
Multichannel integration: Expand existing Avaya contact centers with multichannel support.
Microsoft Teams/Zoom integration: Enable seamless collaboration between Avaya and these platforms.
Support for diverse user needs: Accommodate users who require hybrid or alternative communication tools.
Use Cases
Integrating Microsoft Teams or Zoom with Avaya: Bridge communication platforms for cohesive collaboration.
Adding multichannel capabilities: Enhance customer service by expanding communication channels in existing contact centers.
Phased migration to Teams: Transition gradually to Microsoft Teams while preserving current infrastructure.
Enabling PSTN outside the US: Secure international phone numbers and expand global connectivity.
Supporting mobile users: Empower employees to stay connected through mobile-friendly solutions.
Qualifying Questions
Are you currently managing multiple communication contracts, vendors, or technologies across different regions?
Do you face challenges in maintaining consistent service levels across your communication ecosystem?
Is your organization using an on-premises communication system across multiple countries?
What are your primary goals (e.g., cost savings, enhanced customer engagement, simplified management)?
How many users are currently on Microsoft Teams, and do you plan to integrate with Avaya?
Do you need to introduce multichannel capabilities to your existing Avaya contact center?
Are your users increasingly mobile and require robust remote communication tools?
Implementation Timeline & Considerations
Implementation timelines vary based on project complexity, user count, and infrastructure requirements.
Specific considerations include the number of sites, regional operations, and desired platform integrations.
Aura provides professional services to assist with planning, design, deployment, and ongoing support.
ROI and Business Impact
Achieve cost savings by reducing phone bills and optimizing communication solutions.
Boost employee productivity with streamlined and reliable communication tools.
Enhance customer satisfaction through integrated multichannel service delivery.
Increase business agility and scalability with cloud-based solutions tailored to enterprise needs.
Cost Model
Aura offers flexible pricing models to align with budgetary and usage needs. Options include pay-as-you-go or upfront payments, enabling cost optimization and reduced total ownership costs per user.
Roles of Decision Makers
IT Managers/CIOs/CTOs: Assess and select communication solutions that meet technical and operational needs.
Business Unit Leaders: Identify specific requirements and align solutions with business goals.
Procurement Teams: Evaluate cost structures and negotiate contracts.
Additional Considerations & Helpful Tips
Assess future scalability needs and anticipated growth in communication requirements.
Review existing infrastructure for compatibility with Aura’s solutions.
Engage Aura’s professional services team for tailored guidance and a seamless implementation experience.
Next Steps
Ready to simplify your international communication environment? Contact CXponent to discuss your unique needs and explore how Aura can transform your organization. Our advisors will guide you through the assessment, deployment, and optimization process to ensure a successful implementation.
Establish seamless communication and data exchange. Connect your systems, applications, and people with networking solutions, telecom, VPNs, APIs, and integration platforms.
Streamline communication and collaboration. Integrate voice, video, messaging, and conferencing into a single platform for seamless interaction and teamwork.
Connect and collaborate with teams and clients from anywhere. Host online meetings, webinars, and conferences with tools that facilitate audio, video, and screen sharing.
Advanced VoIP solutions that provide high-quality voice communication over the internet, offering cost savings, scalability, and a range of features for businesses of all sizes.
Comprehensive connectivity solutions, including wireless, broadband, and cloud interconnect services, ensuring robust, high-speed internet access and seamless cloud integration.
