Blitzz provides an app-free mobile video platform for remote support and inspections, helping field service and support teams resolve issues faster without downloads.
Blitzz provides an app-free mobile video platform for remote support and inspections, helping field service and support teams resolve issues faster without downloads.
Blitzz Inc. is a leading provider of remote video support and inspection software designed to bridge the gap between field technicians, support agents, and customers. Founded with the mission to simplify how companies provide technical assistance, Blitzz has established a significant presence in the field service management (FSM) and customer experience (CX) markets. The company’s core offering is a web-based, collaborative video platform that enables "eyes-on-site" capabilities without requiring the end-user to download an application.
Blitzz serves a diverse range of industries, including telecommunications, utilities, insurance, manufacturing, and healthcare. For these organizations, Blitzz facilitates remote visual inspections, equipment troubleshooting, and claims adjustments. By allowing an expert to see what the customer or field technician sees in real-time, Blitzz helps companies significantly reduce "truck rolls" (unnecessary onsite visits), improve First Call Resolution (FCR) rates, and enhance overall customer satisfaction.
The company has evolved from a simple video tool into a robust enterprise platform that integrates seamlessly with major CRM and FSM ecosystems like Salesforce, ServiceNow, and Zendesk. This integration allows businesses to launch video sessions directly from their existing workflows and automatically attach recordings, photos, and transcripts to customer records. With a focus on scalability and ease of use, Blitzz has become a go-to solution for Global 2000 companies looking to modernize their field operations and support desks.
Company Differentiation
Blitzz distinguishes itself through a "frictionless first" philosophy that prioritizes the end-user experience above all else. Unlike traditional enterprise software companies that require complex onboarding, Blitzz operates on a business model centered around immediate time-to-value. Their company culture is rooted in the "App-Free" movement, reflecting a belief that technical support should be accessible instantly without the barriers of downloads or logins.
Their approach to customer success is deeply collaborative, often working with field service and support leaders to map out the "customer journey of a problem" to identify where visual communication can reduce resolution times. This focus on the human element of technical support—empowering a non-technical customer to feel like a pro—sets them apart. While many competitors focus on the technician's tools, Blitzz focuses on the bridge between the expert and the novice, fostering a culture of empathy-driven engineering. This organizational philosophy ensures that their product roadmap is driven by real-world field constraints rather than just technical checklists.
Blitzz offers three primary tiers tailored to different organizational scales:
Blitzz ShowMe (Standard): The core app-free video platform. Includes AR tools, screen sharing, and photo capture. Ideal for small-to-medium support teams looking for immediate ROI.
Blitzz Enterprise: Adds advanced administrative controls, SSO, API access, and custom branding. This is the flagship offering for large organizations requiring CRM integration and high-level security.
Blitzz Inspect: A specialized version focused on structured workflows and checklists. It allows users to follow a guided path during a remote inspection, ensuring no data point is missed. This is ideal for compliance-heavy industries like Insurance and Construction.
Product Differentiation
The primary differentiator for Blitzz is its proprietary "App-Free" technology stack. While many remote assistance tools require a native app or a complex plugin, Blitzz functions entirely within a mobile web browser via a simple SMS link, maintaining high-definition video quality and low latency. This is a critical technical advantage in field service and customer support, where users are often reluctant to download new software during a crisis.
Key product capabilities include:
- Augmented Reality (AR) Tools: Experts can draw, point, and place spatial markers on the user’s live screen to provide precise instructions.
- Optical Character Recognition (OCR): The platform can automatically extract serial numbers, model types, and data from equipment labels through the video feed, reducing manual entry errors.
- Collaborative Document Sharing: Beyond video, the platform allows for real-time markup of manuals and schematics.
- Security and Compliance: Blitzz is built with enterprise-grade security, ensuring that visual data is encrypted and that sessions are documented for audit trails, which is a major advantage for regulated industries like insurance and healthcare.
- Low-Bandwidth Optimization: Their video engine is specifically tuned for field environments where cellular signals may be inconsistent, ensuring the connection remains stable even when data speeds drop.
Media
Blitzz Inc Software Details
Blitzz Inc: Remote Video Inspection and Support Platform
