Brightspeed provides high-speed fiber internet and integrated communication services to residential and business customers across the suburban and rural U.S.
Brightspeed provides high-speed fiber internet and integrated communication services to residential and business customers across the suburban and rural U.S.
Brightspeed is a leading telecommunications provider headquartered in Charlotte, North Carolina, established to redefine the fiber-optic landscape across the United States. Launched following the acquisition of significant network assets and operations from Lumen Technologies (CenturyLink) by Apollo Global Management, the company has embarked on a multi-billion dollar investment plan to deploy high-speed fiber-to-the-premises (FTTP) technology. Brightspeed currently operates in 20 states across the Midwest, Southeast, and parts of the Northeast, serving millions of residential and business locations.
The company’s primary focus is providing high-capacity internet, voice, and data networking solutions. For the enterprise and small business segments, Brightspeed offers a comprehensive suite of services including dedicated internet access (DIA), hosted voice, and SD-WAN capabilities. Their market presence is particularly strong in "Tier 2" and "Tier 3" markets—suburban and rural areas where high-speed fiber options have traditionally been limited. By revitalizing existing infrastructure and laying thousands of miles of new fiber, Brightspeed is positioning itself as a critical enabler of digital transformation for businesses that require reliable, scalable bandwidth to compete in the modern global economy. Since its inception, the company has prioritized a rapid build-out schedule, aiming to reach over 3 million homes and businesses with fiber over the next several years.
Company Differentiation
Brightspeed is defined by its mission to bridge the digital divide through a massive, high-speed fiber deployment strategy rather than incremental upgrades. As a relatively new entity formed from the acquisition of Lumen Technologies' local exchange carrier assets, the company operates with a "startup at scale" mentality. This culture emphasizes agility, rapid infrastructure deployment, and a commitment to serving markets that have historically been overlooked by larger national incumbents.
Their business model is built on the philosophy that high-speed connectivity is a fundamental right and a prerequisite for economic growth. Unlike competitors who may prioritize high-density urban centers, Brightspeed focuses on suburban and rural communities, positioning themselves as a community-centric partner rather than a distant utility. Their approach to customer success is rooted in transparency and simplicity, aiming to eliminate the traditional "hidden fees" and complex contracting common in the telecom industry. By fostering a culture of accountability and local investment, Brightspeed differentiates itself as an organization that views its success through the lens of the economic vitality of the regions it serves.
Brightspeed Fiber Internet: High-speed broadband for small businesses with speeds up to 2Gbps+ in many areas. Includes professional installation and Wi-Fi 6 hardware.
Brightspeed Voice & Data: Bundled packages combining high-speed internet with cloud-based phone systems (UCaaS).
Enterprise Dedicated Internet (DIA): Uncontended, symmetrical bandwidth with aggressive SLAs for mission-critical operations.
Managed Network Services: Includes Managed SD-WAN, Managed Firewall, and Managed Wi-Fi to offload IT complexity.
Wholesale Services: High-capacity transport and dark fiber options for other carriers and large-scale data center interconnects.
Product Differentiation
The cornerstone of Brightspeed’s product portfolio is its XGS-PON (10-Gigabit Symmetrical Passive Optical Network) technology. This advanced infrastructure allows them to offer symmetrical upload and download speeds, which is a significant technical advantage over traditional cable (HFC) providers that often struggle with restrictive upload bandwidth. This capability is critical for modern business operations, including cloud computing, high-definition video conferencing, and large-scale data transfers.
Beyond raw connectivity, Brightspeed integrates a suite of managed services designed to simplify IT for small to mid-sized enterprises (SMEs). This includes secure Wi-Fi solutions, VoIP and Unified Communications (UCaaS), and managed security layers that protect the network perimeter. Their product roadmap is heavily focused on low-latency performance and reliability, utilizing a brand-new, state-of-the-art core network that avoids the "legacy debt" of older copper-based systems. By providing a streamlined, plug-and-play experience for business customers, Brightspeed reduces the total cost of ownership for connectivity while delivering enterprise-grade performance to non-metropolitan markets.
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Scale Your Enterprise with Brightspeed Fiber & Network Solutions
