Deliver personalized and seamless customer experiences across all channels. Manage customer interactions, automate engagement, and build lasting relationships with tools for contact center operations, omnichannel communication, and customer journey mapping.
Streamline communication and collaboration. Integrate voice, video, messaging, and conferencing into a single platform for seamless interaction and teamwork.
Build and deploy communication-enabled applications quickly and easily. Add voice, video, messaging, AI and other communication features to your applications without complex infrastructure or coding.
Advanced VoIP solutions that provide high-quality voice communication over the internet, offering cost savings, scalability, and a range of features for businesses of all sizes.
CallTower is a leading provider of cloud-based communication and collaboration solutions, offering a wide range of services, including unified communications, contact center, and global managed services.
CallTower is a leading provider of cloud-based communication and collaboration solutions, offering a wide range of services, including unified communications, contact center, and global managed services.
CallTower delivers enterprise-grade voice, UCaaS, and contact center solutions integrated with Microsoft Teams, Webex, and Zoom. Following its acquisition of Inoria, CallTower combines UC with CX innovation, AI analytics, and global infrastructure to enable seamless communication and transformation across platforms.
Company Differentiation
Global voice and CX through Teams, Zoom, and Webex
Inoria acquisition enhances CCaaS and AI capabilities
Sign in or create an account to see how CallTower compares to other vendors in our marketplace by the product types that you care about. Select up to 10 product types that you would like to see compared.
CallTower: Your Trusted Partner for Cloud-Based Communication and Collaboration Solutions
CallTower is a leading provider of cloud-based communication and collaboration solutions, empowering businesses to streamline operations, optimize costs, and enhance business agility. As a trusted technology advisor, CXponent recognizes CallTower's customer-centric approach, technical expertise, and comprehensive portfolio of solutions.
Key Features and Benefits
Unified Communications: CallTower offers a comprehensive suite of unified communications solutions that enable seamless communication and collaboration across various channels.
Contact Center: CallTower's contact center solutions help businesses deliver exceptional customer experiences and optimize agent productivity.
Global Managed Services: CallTower provides global managed services that simplify network management, reduce costs, and enhance security.
Customer-Centric Approach: CallTower is dedicated to providing a personalized customer experience, with a focus on building long-term relationships and delivering exceptional service.
Technical Expertise: CallTower's team of experts has extensive experience in designing, implementing, and managing complex communication and network solutions.
Technical Requirements
Network Connectivity: Requirements vary depending on the specific services selected, but generally include reliable internet access and sufficient bandwidth.
Equipment Compatibility: CallTower offers solutions compatible with various phone systems and network infrastructures.
Technical Expertise: CallTower's engineers can assess your technical environment and recommend the most suitable solutions.
Business Requirements
Clear Communication Needs: Identify your specific communication requirements, including voice, data, and internet connectivity.
Scalability: Consider your future growth plans and ensure the solutions can scale accordingly.
Budget: Define your budget and explore different pricing options with CallTower.
Use Cases
Businesses with Multiple Locations: CallTower's solutions can connect multiple offices and provide seamless communication.
Organizations with High Call Volumes: Their robust voice solutions can handle high call volumes and ensure reliable communication.
Companies Seeking Unified Communications: CallTower offers unified communications solutions to streamline communication and collaboration.
Qualifying Questions
What are your primary communication challenges?
What are your current and future communication needs?
What is your budget for communication solutions?
What is your preferred deployment model (cloud, on-premise, hybrid)?
What level of support do you require?
Implementation Timeline & Consideration
The implementation timeline varies depending on the complexity of the solutions and the client's specific requirements.
CallTower's engineers work closely with clients to ensure a smooth and efficient implementation process.
ROI & Business Impact
Improved communication efficiency and productivity
Enhanced collaboration and teamwork
Reduced communication costs
Increased business agility and scalability
Improved customer satisfaction
Cost Model
The cost model varies depending on the specific services and solutions selected.
CallTower offers flexible pricing options, including subscription-based and usage-based models.
Role of Decision Makers
IT Managers: Evaluate technical requirements and compatibility with existing infrastructure.
Communication Managers: Assess communication needs and identify suitable solutions.
Business Leaders: Define budget and ensure alignment with business objectives.
Additional Consideration & Helpful Tips
Consider your long-term communication needs and scalability requirements when evaluating CallTower's solutions.
Leverage CXponent's expertise to guide you through the selection and implementation process.
Take advantage of CallTower's training and support resources to maximize the value of your investment.
Next Steps
If you're looking for a trusted partner to help you navigate the complexities of business communications and managed network services, CXponent can help you explore the benefits of CallTower's solutions. Contact us today to schedule a consultation and discuss your specific needs. We'll work with you to assess your requirements, evaluate potential solutions, and guide you through the implementation process to ensure a successful outcome.
Deliver personalized and seamless customer experiences across all channels. Manage customer interactions, automate engagement, and build lasting relationships with tools for contact center operations, omnichannel communication, and customer journey mapping.
Streamline communication and collaboration. Integrate voice, video, messaging, and conferencing into a single platform for seamless interaction and teamwork.
Build and deploy communication-enabled applications quickly and easily. Add voice, video, messaging, AI and other communication features to your applications without complex infrastructure or coding.
Advanced VoIP solutions that provide high-quality voice communication over the internet, offering cost savings, scalability, and a range of features for businesses of all sizes.
