Cloudli provides flexible cloud communications and digital fax solutions for SMBs, offering unified mobile-first tools that bridge traditional and modern workflows.
Cloudli provides flexible cloud communications and digital fax solutions for SMBs, offering unified mobile-first tools that bridge traditional and modern workflows.
Cloudli Communications Inc. is a leading provider of cloud-based communications solutions, catering primarily to small and medium-sized businesses (SMBs), start-ups, and distributed teams across North America. With a history spanning over 25 years—formerly operating as BabyTel—the company has evolved from a pioneer in VoIP and Fax-over-IP (FoIP) into a comprehensive Unified Communications as a Service (UCaaS) provider. Cloudli is headquartered in Montreal, Canada, and maintains a significant presence in the United States.
The company’s core offering revolves around its TalkNText platform, which provides businesses with a mobile-first suite of voice and messaging tools. This includes business phone numbers with calling and texting capabilities, automated attendants, and team collaboration features. Beyond standard UCaaS, Cloudli is a recognized leader in digital faxing, providing secure, encrypted, and HIPAA-compliant FoIP services that integrate seamlessly with existing workflows.
Cloudli serves over 7,000 customers, ranging from solo entrepreneurs to established mid-market firms. Their market presence is characterized by a strong channel partner program and a direct-to-business sales model. By focusing on the intersection of reliability and modern functionality, Cloudli helps organizations transition from legacy hardware to flexible, cloud-native environments without sacrificing the security or quality of their communications.
Company Differentiation
Cloudli distinguishes itself through a business model that bridges the gap between traditional telecommunications reliability and modern software agility. Unlike massive, bureaucratic carriers, Cloudli operates with a "customer-first" philosophy that emphasizes flexibility and rapid response times. Their culture is built around solving the specific pain points of small and medium-sized businesses (SMBs) rather than forcing them into enterprise-grade frameworks that are too complex or expensive.
A key differentiator is their commitment to hybrid work environments. Cloudli recognizes that the modern workforce is fragmented, and their company philosophy centers on "work from anywhere" empowerment. Their approach to customer success is highly personalized; they offer high-touch support that is often missing from larger competitors, ensuring that non-technical business owners can implement sophisticated communication workflows without needing a dedicated IT department. This commitment to accessibility—both in terms of technology and human support—sets them apart as a partner rather than just a utility provider.
Talk Anywhere: A mobile-first UCaaS solution designed for small teams and micro-businesses. It focuses on turning personal smartphones into professional business tools with features like shared lines and business texting.
Business Communications (UCaaS): A full-featured hosted PBX replacement for growing SMBs. Includes the desktop app, Auto-Attendant, call recording, and optional desk phone support.
Digital Fax (Cloud Fax): Standalone or integrated digital faxing services. This ranges from simple Fax-to-Email for low-volume users to SIP-based T.38 faxing for high-volume, mission-critical document transmission.
Microsoft Teams Integration: A specialized offering for organizations that have standardized on Teams but require Cloudli's robust voice and fax backbone for external connectivity.
Product Differentiation
Cloudli’s product portfolio is defined by its "mobile-first" architecture and its industry-leading position in the digital fax space. While many UCaaS providers treat mobile apps as an afterthought to desktop software, Cloudli’s TalkNText platform is designed specifically for the mobile professional. It offers unique features such as business texting (SMS/MMS) integrated directly with business phone numbers, automated text responses, and shared team inboxes that allow multiple employees to manage customer conversations from their own devices.
In the realm of digital fax, Cloudli (formerly BabyTel) is a pioneer. Their Fax-over-IP (FoIP) solutions are known for exceptional reliability and security, utilizing T.38 protocol optimization to ensure high success rates where other cloud fax providers struggle. This technical advantage makes them a preferred choice for regulated industries like healthcare and legal services. Additionally, their products are designed for "low-friction" adoption; they offer flexible pricing models (such as pay-per-use or unlimited tiers) and a user interface that requires minimal training. The ability to manage voice, business texting, and secure faxing within a unified ecosystem provides a significant technical and operational advantage for businesses looking to consolidate their communications stack.
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Cloudli Communications Inc Software Details
Cloudli Communications: Unified Business Voice and Messaging
