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Software Details
Commandlink
Categories

Cloud Security

Safeguard your cloud infrastructure and data. Protect your business from cyber threats with solutions for identity management, data encryption, threat detection, and compliance.

Connectivity

Establish seamless communication and data exchange. Connect your systems, applications, and people with networking solutions, telecom, VPNs, APIs, and integration platforms.

SD-WAN

Optimize network performance and reliability with intelligent traffic routing. Software-defined wide area networking (SD-WAN) helps you manage multiple WAN connections for better performance and cost savings.

Product Types

Internet Aggregation

Combine multiple internet connections for increased bandwidth and reliability. Aggregate bandwidth from different providers to ensure high availability and improve network performance.

SD-WAN (Network based)

Network-based SD-WAN solutions that provide centralized control, improved application performance, and robust security across multiple locations, ideal for modern, agile businesses.

Secure Access (VPN Replacement)

Next-generation secure access solutions that replace traditional VPNs, offering seamless, secure connectivity for remote and mobile users with enhanced performance and user experience.

WAN Transport and Connectivity

Solutions that ensure reliable, high-speed WAN connectivity for businesses, supporting critical applications and enabling seamless communication across multiple locations.

Focus Industries
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Commandlink

More Details
CommandLink provides enterprise-class IT service management with integrated SD-WAN, network aggregation, and security solutions, giving customers full visibility and control over their technology stack.
CommandLink provides enterprise-class IT service management with integrated SD-WAN, network aggregation, and security solutions, giving customers full visibility and control over their technology stack.
Overview Buying Guide

Overview

Executive Overview

CommandLink provides enterprise-grade networking, security, and UC/CCaaS services through its unified ITSM platform. With tier-3-only support and proprietary automation tools, CommandLink delivers managed SD-WAN, SASE, security, and collaboration services under one pane of glass, with global network aggregation and NOC/SOC integration.

Company Differentiation

  • 100% SLAs and tier-3 support—no phone trees or tier-1 triage
  • AI-routed tickets and 24/7 monitoring with human and automation oversight
  • Single pane of glass for all IT, network, and communication needs

Company Demographics

Revenue
Employees
Founded
Type

Product Offerings

  • SD-WAN, SASE, and managed firewall/security solutions
  • UCaaS, CCaaS, and ITSM tools (Command|Desk, Command|Watch)
  • Network and security visibility with Command|Link platform
  • Command|POD model: dedicated, tier-3 engineering support
  • Integrated NOC and SOC with automated incident response

Product Differentiation

  • Unified ITSM platform with customizable alerts and automation
  • Dedicated support PODs for continuity and ownership
  • Integrated global network provisioning and support

Buying Guide

Product Type Matrix
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Vendor Net Promoter Score (NPS)

NPS Score

Data provided by AVANT

Unlock NPS (Net Promoter Score) generated from Trusted Advisors, including CXponent, based on actual experiences clients have with Commandlink.

Best Fit

For businesses looking to optimize their global connectivity, communications, and security infrastructure, CommandLink offers a robust suite of managed WAN, UCaaS, SD-WAN, and security services. CXponent provides expert guidance to help you implement CommandLink’s solutions for seamless, secure, and scalable operations.

Key Features and Benefits

  • Global Managed Connectivity: CommandLink provides fully managed WAN services with global coverage, ensuring consistent, secure, and high-performance connectivity for businesses of all sizes.
  • Unified Communications as a Service (UCaaS): Offers a comprehensive suite of communication tools including VoIP, video conferencing, messaging, and collaboration through a single platform.
  • SD-WAN Services: Optimizes network traffic and application performance with dynamic routing, load balancing, and traffic prioritization for critical applications.
  • Managed Security: CommandLink’s network security services include firewall management, intrusion detection, and DDoS protection to ensure secure and reliable operations.
  • Dedicated Support: Provides 24/7 customer support with dedicated account managers and proactive network monitoring to ensure maximum uptime and quick resolution of issues.

Technical Requirements

  • Global Network Access: CommandLink requires existing internet connectivity to manage and optimize traffic across locations.
  • SD-WAN Setup: Requires integration with CommandLink’s management portal, along with the installation of SD-WAN devices where necessary.
  • Unified Communications: Integrates with existing business systems and devices through a cloud-based platform accessible from any internet-enabled device.
  • Security & Compliance: Ensure that CommandLink’s managed services meet your organization’s security and compliance standards for data protection.

Business Requirements

  • International Operations: Ideal for businesses with global or multi-location operations seeking a unified connectivity and communications solution.
  • Security Focus: CommandLink’s managed security services are best suited for companies that prioritize cybersecurity and require comprehensive protection.
  • Remote Work Enablement: CommandLink’s UCaaS platform and managed connectivity services help businesses support remote and distributed teams effectively.
  • Scalability: Ensure that CommandLink’s solutions can scale as your business grows and your network requirements expand.

Use Cases

  • Global Connectivity Solutions: Businesses with multiple international locations can leverage CommandLink’s managed connectivity services to ensure seamless, high-performance operations worldwide.
  • UCaaS for Remote Teams: CommandLink’s UCaaS platform is ideal for companies with remote or hybrid teams, offering a centralized solution for all communication needs.
  • SD-WAN for Application Optimization: Companies looking to optimize cloud and on-premise applications can benefit from CommandLink’s SD-WAN technology to ensure better performance and reliability.
  • Managed Security for Enterprises: Organizations that need a comprehensive security solution to protect against cyber threats can rely on CommandLink’s managed security services.

Qualifying Questions

  • How many global or remote locations do you need to connect securely and efficiently?
  • What are your current communication and collaboration needs, and how well do your existing systems support them?
  • Are you looking to reduce the complexity of managing network security and connectivity across your business?
  • Do you need 24/7 support and proactive monitoring to maintain optimal network performance?

Implementation Timeline & Considerations

  • Deployment Time: Typically 4-8 weeks, depending on the size and complexity of the network infrastructure and services being implemented.
  • Considerations: Ensure that your existing internet service providers and internal infrastructure can support the integration of managed connectivity and SD-WAN solutions.
  • Security & Compliance: Ensure that CommandLink’s solutions meet your organization’s security protocols and industry compliance standards.

ROI and Business Impact

  • Reduced Complexity: By consolidating network management, communications, and security into a single managed solution, businesses can reduce operational complexity.
  • Cost Efficiency: Outsourcing WAN, SD-WAN, and security services can reduce costs associated with managing in-house infrastructure and resources.
  • Scalability: CommandLink’s services can scale alongside your business, accommodating the growth of remote teams, global operations, and additional users.
  • Improved Performance & Security: Optimized network performance and proactive security management result in improved operational efficiency and reduced downtime.

Cost Model

CommandLink offers pricing models based on the scope of services, number of locations, and user licenses required. Pricing typically scales with network size, the complexity of communication tools needed, and security requirements.

Roles of Decision Makers

  • IT Leaders: Oversee the deployment and management of CommandLink’s connectivity and security solutions across the organization.
  • CIOs & CTOs: Evaluate the long-term impact on networking costs, scalability, and overall infrastructure efficiency.
  • Operations Leaders: Ensure seamless integration of communication and collaboration tools within daily business processes.
  • Security Officers: Ensure that CommandLink’s managed security services meet compliance and data protection standards.

Additional Considerations & Helpful Tips

  • Dedicated Support: Take advantage of CommandLink’s 24/7 customer support to proactively monitor and resolve issues before they impact operations.
  • Scalable Solutions: Ensure that your business is prepared for future expansion by selecting services that can scale as your company grows.
  • Proactive Monitoring: CommandLink’s proactive network monitoring can help identify potential issues before they cause disruptions.
  • Remote Collaboration: Leverage UCaaS tools to enhance communication and collaboration for remote teams across multiple locations.

Next Steps

For businesses seeking a managed connectivity solution, CXponent offers expert consultation and deployment support for CommandLink’s services. Contact us today to discuss how we can assist your business with its global connectivity and communication needs.

Qualifying and Technical Questions

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Commandlink Software Details
Integrated Network, Security, and ITSM for Modern Enterprises
Categories

Cloud Security

Safeguard your cloud infrastructure and data. Protect your business from cyber threats with solutions for identity management, data encryption, threat detection, and compliance.

Connectivity

Establish seamless communication and data exchange. Connect your systems, applications, and people with networking solutions, telecom, VPNs, APIs, and integration platforms.

SD-WAN

Optimize network performance and reliability with intelligent traffic routing. Software-defined wide area networking (SD-WAN) helps you manage multiple WAN connections for better performance and cost savings.

Internet Aggregation

Combine multiple internet connections for increased bandwidth and reliability. Aggregate bandwidth from different providers to ensure high availability and improve network performance.

SD-WAN (Network based)

Network-based SD-WAN solutions that provide centralized control, improved application performance, and robust security across multiple locations, ideal for modern, agile businesses.

Secure Access (VPN Replacement)

Next-generation secure access solutions that replace traditional VPNs, offering seamless, secure connectivity for remote and mobile users with enhanced performance and user experience.

WAN Transport and Connectivity

Solutions that ensure reliable, high-speed WAN connectivity for businesses, supporting critical applications and enabling seamless communication across multiple locations.

Focus Industries
Interested in Commandlink?
Talk to a technology advisor for no cost/obligation to better understand how Commandlink can be a fit for your business.