Continuant provides global managed services and support for enterprise UC and AV systems, helping large organizations transition to the cloud at their own pace.
Continuant provides global managed services and support for enterprise UC and AV systems, helping large organizations transition to the cloud at their own pace.
Continuant is a global provider of managed services and strategic consulting for Enterprise Communications and Collaboration. Founded in 1996 and headquartered in Tacoma, Washington, the company has evolved from a specialist in telecommunications maintenance into a comprehensive managed service provider (MSP) focusing on Unified Communications (UC), Collaboration, and Audio-Visual (AV) solutions.
Continuant serves a diverse range of Global 2000 companies, government agencies, and large healthcare organizations. Their service portfolio is designed to solve the "complexity gap" that arises when large enterprises attempt to manage global communication networks that consist of a mix of legacy hardware and modern cloud software.
The vendor’s primary offerings include:
Managed Services for UC & AV: Proactive monitoring, incident management, and performance optimization for communication ecosystems.
Legacy Support: Industry-leading maintenance for traditional PBX systems, extending the ROI of existing hardware investments.
Cloud Migration & Integration: Strategic roadmapping and technical execution for transitioning to platforms like Microsoft Teams and Zoom.
Professional Services: Consulting, design, and deployment services for global enterprise communication projects.
With a strong market presence in North America, Europe, and Asia-Pacific, Continuant positions itself as a strategic partner that simplifies the digital transformation journey. They are particularly well-regarded for their ability to manage "mixed" environments, allowing enterprises to maintain their current operations while strategically moving specific business units or regions to the cloud at their own pace.
Company Differentiation
Continuant distinguishes itself through a "customer-first, technology-second" philosophy that is rare in a market dominated by hardware manufacturers and software giants. Unlike traditional VARs (Value Added Resellers) that are incentivized to push new hardware, Continuant’s business model is built on supporting the customer’s existing environment for as long as it remains viable. This "agnostic advocacy" allows them to act as a neutral advisor, helping organizations avoid the "forced march" of manufacturer-driven upgrade cycles.
The company culture is rooted in deep engineering expertise and a commitment to longevity. They maintain a global network of "boots on the ground" technicians, ensuring that high-level remote monitoring is matched by physical support capabilities. Their approach to customer success is highly personalized; they assign dedicated named engineers to accounts, fostering a continuity of knowledge that prevents the friction common in tiered support models. This organizational structure is designed to handle the complexity of global enterprises, providing a single point of accountability for global communications infrastructure, regardless of how fragmented that infrastructure may be.
Continuant Connect: A comprehensive UCaaS solution providing cloud-based voice, video, and messaging.
Managed Microsoft Teams: End-to-end management of the Teams Voice ecosystem, including Direct Routing and Operator Connect.
Legacy Maintenance: Third-party maintenance (TPM) for Avaya, Cisco, Nortel, and other legacy PBX brands.
Managed Zoom: Design and support for Zoom Phone and Zoom Rooms.
Professional Services: Consulting, site audits, network readiness assessments, and migration planning.
AV Managed Services: Management and support for conference room technology and video distribution.
Product Differentiation
The core of Continuant’s product advantage lies in its hybrid support capabilities and its proprietary monitoring and management tools. While many providers focus exclusively on modern cloud-based Unified Communications as a Service (UCaaS), Continuant offers a sophisticated bridge between legacy On-Premises PBX systems (such as Avaya, Nortel, and Siemens) and modern platforms like Microsoft Teams and Zoom.
Key technical differentiators include:
- Maintenance & Support for Legacy Systems: They offer comprehensive Tier 3 support for end-of-life (EOL) and end-of-manufacturer-support (EOMS) systems, providing critical stability for organizations not yet ready for full cloud migration.
- Cloud Transformation Suite: For organizations moving to the cloud, Continuant provides specialized services for Microsoft Teams Voice and Zoom, including Direct Routing and Operator Connect integration.
- Managed AV (Audio Visual): Their AV solutions go beyond installation to include proactive monitoring and remote management of meeting room ecosystems, ensuring high uptime for executive boardrooms and collaborative spaces.
- Global Service Delivery: Their ability to provide a consistent SLA across multiple continents through a centralized Global Operations Center (GOC) allows them to outperform local providers who lack scale and global providers who lack specialized legacy knowledge.
By integrating these disparate technologies into a single managed service framework, Continuant eliminates the "finger-pointing" that often occurs between hardware vendors and software providers.
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Continuant Software Details
Continuant: Managed IT Services & Unified Communications Solutions
