Crexendo provides award-winning UCaaS, CCaaS, and communication solutions for businesses and managed service providers via its high-growth NetSapiens platform.
Crexendo provides award-winning UCaaS, CCaaS, and communication solutions for businesses and managed service providers via its high-growth NetSapiens platform.
Crexendo, Inc. is a leading provider of cloud-based communications, video collaboration, and contact center solutions designed for businesses of all sizes. Headquartered in Tempe, Arizona, the company has evolved from a telecommunications equipment provider into a premier developer of cloud communication software. Crexendo’s core offering centers on its Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) platforms, which facilitate seamless voice, video, and messaging across various devices.
A significant milestone in the company’s history was the acquisition of NetSapiens, Inc., which catapulted Crexendo into a leadership position within the service provider market. Today, the Crexendo platform supports over 4 million users globally, serving a diverse clientele that includes small-to-midsized businesses (SMBs), large enterprises, and a vast network of managed service providers (MSPs) and internet service providers (ISPs).
Crexendo’s market presence is defined by its dual-track strategy: offering a world-class branded UCaaS solution directly to end-users while simultaneously providing a robust white-label platform for partners who wish to brand and manage their own communication services. This unique position allows them to capture market share across the entire telecommunications value chain. Their comprehensive suite of services includes cloud telephony, team collaboration tools, SIP trunking, and AI-enhanced customer engagement features.
Company Differentiation
Crexendo distinguishes itself through a business model that emphasizes true partnership and financial stability. Unlike many competitors in the UCaaS space that operate as pure-play software vendors, Crexendo is a publicly traded company (NASDAQ: CXDO) that provides a level of transparency and corporate governance that appeals to mid-market and enterprise clients.
Their culture is built around the concept of "customer-first engineering," where feedback from their extensive partner network directly influences the product roadmap. This approach has led to a highly flexible business model that supports both direct sales and an industry-leading wholesale/white-label program. By empowering other service providers to leverage their technology, Crexendo fosters a collaborative ecosystem rather than a strictly competitive one. Their commitment to reliability is backed by a 100% Uptime Guarantee, reflecting a company philosophy that prioritizes infrastructure integrity and service continuity as the foundation of digital transformation.
Crexendo offers several distinct product lines tailored to different business needs:
Crexendo VIP (Very Important Platform): Their flagship UCaaS offering. It includes the full suite of voice, video, and messaging, powered by the NetSapiens platform.
VIP Contact Center: A specialized CCaaS solution for customer service and sales teams, featuring advanced IVR, live monitoring, and historical reporting.
VIP Meetings: A standalone or integrated video conferencing tool designed for high-quality collaboration without the need for downloads.
Crexendo AI: An overlay of artificial intelligence features that provides automated transcription, sentiment analysis, and business intelligence across the VIP platform.
Approve.io: A specialized integration for secure, verified business communications and document approvals (often used in financial sectors).
Product Differentiation
The primary technical advantage of Crexendo lies in its ownership of the NetSapiens platform, which is currently one of the fastest-growing UCaaS solutions globally. This ownership allows Crexendo to innovate faster than competitors who rely on third-party licensed technology.
Key product differentiators include:
- **Cloud-Native Scalability:** The platform is designed for high availability and multi-tenancy, making it equally effective for small businesses and massive service provider environments.
- **Integration Ecosystem:** Crexendo offers robust API capabilities and pre-built integrations with major CRM and productivity tools, ensuring that communications are embedded into existing business workflows.
- **Mobile-First Experience:** Their mobile applications are designed to provide full desktop functionality, catering to the increasing demand for hybrid and remote work flexibility.
- **Advanced Contact Center (CCaaS):** Beyond basic telephony, their integrated contact center solutions offer sophisticated omnichannel routing, AI-driven insights, and real-time analytics that are typically reserved for high-end enterprise platforms, but delivered with simplified management interfaces.
- **Security and Compliance:** The platform is built with a security-first architecture, ensuring HIPAA and PCI compliance for regulated industries.
