Deliver personalized and seamless customer experiences across all channels. Manage customer interactions, automate engagement, and build lasting relationships with tools for contact center operations, omnichannel communication, and customer journey mapping.
Empower employees with a modern and collaborative work environment. Foster productivity, communication, and knowledge sharing with tools for collaboration, communication, and information access.
Streamline communication and collaboration. Integrate voice, video, messaging, and conferencing into a single platform for seamless interaction and teamwork.
Foster teamwork and communication across your organization. Facilitate real-time collaboration, file sharing, and project management with tools that enable seamless interaction.
Build and deploy communication-enabled applications quickly and easily. Add voice, video, messaging, AI and other communication features to your applications without complex infrastructure or coding.
Deliver virtual desktops and applications to users on any device. Simplify IT management, reduce costs, and improve security with cloud-based desktop virtualization.
Enable real-time communication and collaboration within your organization. Facilitate instant messaging, group chat, and file sharing among teams and individuals.
Connect and collaborate with teams and clients from anywhere. Host online meetings, webinars, and conferences with tools that facilitate audio, video, and screen sharing.
Route customer interactions to the most appropriate agent or resource based on skills, availability, and channel. Deliver seamless customer experiences across voice, chat, email, and social media. This allows your agents to work out of a single tool and enables operations to more efficiently staff support.
Advanced VoIP solutions that provide high-quality voice communication over the internet, offering cost savings, scalability, and a range of features for businesses of all sizes.
Compliance
PCI,
HIPAA
Interested in
Evolve IP
Talk to a technology advisor for no cost/obligation to better understand how Evolve IP can be a fit for your business.
Evolve IP delivers cloud computing and communications solutions to help businesses enable secure remote work, unify collaboration, and optimize IT resource management.
Evolve IP delivers cloud computing and communications solutions to help businesses enable secure remote work, unify collaboration, and optimize IT resource management.
Evolve IP is a leading cloud computing and communications provider, offering solutions that allow employees to work from anywhere securely and productively. Founded in 2007 and based in Philadelphia, Evolve IP supports over 300,000 users across mid-market and enterprise organizations worldwide. Its Work Anywhere™ suite includes Desktop as a Service (DaaS), Infrastructure as a Service (IaaS), and Unified Communications (UCaaS) solutions. Known for its seamless integration with Microsoft Teams and Cisco Webex, Evolve IP helps businesses improve collaboration, security, and IT efficiency through managed cloud solutions.
CXponent's Take
Product Differentiation
Work Anywhere™ solutions enabling secure, productive remote work.
Natively integrates with Microsoft Teams and Cisco Webex for unified communications.
Fully managed, scalable cloud computing solutions with a hybrid approach.
Noted in Gartner’s DaaS Market Guide since its inception.
Provides 99.999% reliability with direct routing and seamless UCaaS/CCaaS integration.
Company Differentiation
Work Anywhere™ solutions that enable secure remote work with enhanced productivity.
Natively integrates with Microsoft Teams and Cisco Webex for unified communications.
Noted in every Gartner DaaS Market Guide since inception.
Delivers a fully managed, hybrid cloud solution combining UCaaS and CCaaS services.
Analyst-acclaimed with over 300,000 users globally.
Buying Guide
For businesses seeking to enhance communications, contact center operations, and remote work environments, CXponent offers expert guidance to help you evaluate and implement Evolve IP’s cloud-based solutions for unified communications, virtual desktops, and business continuity.
Key Features and Benefits
Unified Communications: Evolve IP provides a unified communications platform that integrates voice, video, messaging, and collaboration tools, enabling seamless communication across teams and locations.
Contact Center Solutions: The platform offers advanced contact center features such as intelligent call routing, real-time analytics, and omnichannel support, improving customer experiences and agent productivity.
Virtual Desktops: Evolve IP’s virtual desktop infrastructure (VDI) allows businesses to deploy secure, cloud-hosted desktops for remote and hybrid workforces, improving flexibility and reducing IT overhead.
Cloud Infrastructure: Provides secure cloud hosting for applications, data, and infrastructure, enabling businesses to manage IT environments without the need for on-premise servers.
Disaster Recovery & Business Continuity: Evolve IP’s cloud solutions include disaster recovery and business continuity features, ensuring minimal downtime and rapid recovery in the event of disruptions.
Technical Requirements
Cloud-Based Platform: Evolve IP is fully cloud-hosted, requiring stable internet connectivity for accessing unified communications, contact center tools, and virtual desktops.
Device Compatibility: Evolve IP’s solutions are compatible with various devices, including desktops, laptops, tablets, and mobile devices, ensuring flexibility for users.
Security & Compliance: The platform complies with industry regulations such as HIPAA, GDPR, and PCI-DSS, ensuring data protection and regulatory compliance.
Integration Capabilities: Evolve IP integrates with existing business tools, including CRM systems, collaboration platforms, and enterprise applications, for streamlined workflows.
Business Requirements
Unified Communications Strategy: Businesses looking to centralize communication across multiple channels and locations will benefit from Evolve IP’s unified communications platform.
Remote Work Enablement: Organizations with remote or hybrid workforces should consider Evolve IP’s virtual desktop solutions for secure and flexible access to work environments.
Scalability Needs: Assess whether Evolve IP’s cloud solutions can scale with your business’s growth, particularly in terms of additional users and data storage needs.
Disaster Recovery Planning: Ensure that Evolve IP’s disaster recovery and business continuity features align with your organization’s risk management strategy.
Use Cases
Unified Communications for Distributed Teams: Evolve IP enables seamless communication and collaboration for teams spread across multiple locations, improving productivity and teamwork.
Cloud-Based Contact Centers: Contact centers can leverage Evolve IP’s advanced tools to manage customer interactions across voice, email, chat, and social channels.
Virtual Desktop Infrastructure for Remote Workforces: Businesses with remote employees can deploy secure, cloud-hosted desktops to ensure consistent access to work environments and reduce IT overhead.
Disaster Recovery & Business Continuity: Organizations with mission-critical applications can ensure rapid recovery and minimal downtime with Evolve IP’s disaster recovery solutions.
Qualifying Questions
Does your business require a unified communications platform to manage voice, video, messaging, and collaboration across teams and locations?
Are you looking for a virtual desktop infrastructure to support remote or hybrid workforces with secure, cloud-hosted desktops?
How important is disaster recovery and business continuity planning to your organization, and do you need a cloud-based solution for rapid recovery?
Do you need to integrate your contact center operations with omnichannel support and advanced analytics to improve customer experiences?
Implementation Timeline & Considerations
Deployment Time: Evolve IP’s solutions can typically be deployed within 4-6 weeks, depending on the complexity of the unified communications or virtual desktop infrastructure setup.
Considerations: Plan for training and onboarding to ensure that your team can effectively utilize the platform’s tools and features for communications, contact centers, or remote work environments.
Security & Compliance: Ensure that Evolve IP’s security protocols and certifications meet your organization’s industry-specific requirements for data protection and compliance.
ROI and Business Impact
Improved Communication & Collaboration: Evolve IP’s unified communications platform enhances collaboration and productivity, especially for distributed teams.
Reduced IT Costs: By moving to cloud-hosted solutions such as virtual desktops and unified communications, businesses can reduce IT infrastructure and maintenance costs.
Business Continuity Assurance: Evolve IP’s disaster recovery and business continuity solutions ensure that businesses can quickly recover from disruptions and continue operations with minimal downtime.
Scalability: Evolve IP’s cloud solutions can easily scale as your business grows, allowing you to add users, features, and storage as needed.
Cost Model
Evolve IP offers flexible pricing models based on the number of users and the specific solutions deployed, such as unified communications, contact center tools, or virtual desktops. Custom pricing is available for enterprises with large-scale deployments and complex needs.
Roles of Decision Makers
IT Leaders: Ensure that Evolve IP’s cloud infrastructure and unified communications solutions align with the technical needs of the organization.
Operations Leaders: Oversee the implementation and integration of Evolve IP’s virtual desktops and contact center tools to ensure seamless operations.
Compliance Officers: Evaluate Evolve IP’s security features to ensure compliance with industry-specific data protection regulations.
Executive Leadership: Assess the long-term impact of Evolve IP’s cloud solutions on business growth, continuity, and cost efficiency.
Additional Considerations & Helpful Tips
Remote Work Enablement: Leverage Evolve IP’s virtual desktops to securely support remote and hybrid workforces with consistent access to work environments.
Unified Communications Training: Ensure that staff receives adequate training on Evolve IP’s unified communications tools to maximize collaboration and productivity.
Disaster Recovery Planning: Take advantage of Evolve IP’s disaster recovery features to safeguard mission-critical applications and data.
Scalability: As your business grows, consider scaling Evolve IP’s cloud infrastructure to accommodate additional users and increased storage needs.
Next Steps
Looking to enhance your communications, contact center operations, or virtual workspaces? CXponent can help you evaluate and implement Evolve IP’s cloud solutions. Contact us today to get started.
Deliver personalized and seamless customer experiences across all channels. Manage customer interactions, automate engagement, and build lasting relationships with tools for contact center operations, omnichannel communication, and customer journey mapping.
Empower employees with a modern and collaborative work environment. Foster productivity, communication, and knowledge sharing with tools for collaboration, communication, and information access.
Streamline communication and collaboration. Integrate voice, video, messaging, and conferencing into a single platform for seamless interaction and teamwork.
Foster teamwork and communication across your organization. Facilitate real-time collaboration, file sharing, and project management with tools that enable seamless interaction.
Build and deploy communication-enabled applications quickly and easily. Add voice, video, messaging, AI and other communication features to your applications without complex infrastructure or coding.
Deliver virtual desktops and applications to users on any device. Simplify IT management, reduce costs, and improve security with cloud-based desktop virtualization.
Enable real-time communication and collaboration within your organization. Facilitate instant messaging, group chat, and file sharing among teams and individuals.
Connect and collaborate with teams and clients from anywhere. Host online meetings, webinars, and conferences with tools that facilitate audio, video, and screen sharing.
Route customer interactions to the most appropriate agent or resource based on skills, availability, and channel. Deliver seamless customer experiences across voice, chat, email, and social media. This allows your agents to work out of a single tool and enables operations to more efficiently staff support.
Advanced VoIP solutions that provide high-quality voice communication over the internet, offering cost savings, scalability, and a range of features for businesses of all sizes.
Compliance
PCI,
HIPAA
Interested in
Evolve IP
Talk to a technology advisor for no cost/obligation to better understand how Evolve IP can be a fit for your business.
