FourNet provides secure cloud, contact center, and managed services to UK public sector and enterprise organizations, specializing in digital transformation.
FourNet provides secure cloud, contact center, and managed services to UK public sector and enterprise organizations, specializing in digital transformation.
FourNet is a leading UK-based provider of cloud transformation, communication, and managed services. Founded in 2005 and headquartered in Manchester, the company has grown into a premier partner for digital transformation, particularly within the public sector, emergency services, and highly regulated commercial markets. FourNet provides a comprehensive suite of services including Cloud Contact Center (CCaaS), Unified Communications (UCaaS), Secure Networking (SD-WAN), and Cybersecurity.
The company gained significant market prominence through its long-standing partnership with the UK government, delivering the 'ANTENNA' service, a secure telecommunications platform used by numerous central government departments. FourNet serves a diverse range of high-stakes clients, including the Cabinet Office, HM Treasury, and various NHS trusts and blue-light services. Their expertise lies in managing complex, large-scale migrations from legacy on-premise hardware to agile, secure cloud environments.
In recent years, FourNet has expanded its portfolio significantly through strategic acquisitions and internal investment in data science and digital engineering. This expansion has enabled them to offer advanced analytics and automation services, helping organizations leverage their communication data for better decision-making. As a multi-award-winning partner for global vendors like Avaya and Genesys, FourNet occupies a critical position in the UK technology landscape as a systems integrator capable of handling the nation's most sensitive and essential communication infrastructures.
Company Differentiation
FourNet distinguishes itself through a "consult-first" philosophy that prioritizes business outcomes over hardware sales. Unlike many traditional resellers, FourNet operates with a culture of deep technical partnership, often embedding their experts within client organizations to ensure long-term strategic alignment. Their business model is built on the principle of being a 'trusted advisor,' which is reflected in their high retention rates within the UK public sector and highly regulated industries.
The company’s uniqueness also stems from its commitment to innovation through its dedicated 'Agile Labs' and 'Data & Analytics' divisions. This allows them to move beyond standard vendor implementations to build bespoke integrations and automation tools for their clients. Their approach to customer success is proactive rather than reactive; they utilize sophisticated monitoring and analytics to identify potential issues or optimization opportunities before the client does. Furthermore, FourNet maintains a strong focus on social value and sustainability, aligning their corporate values with the ESG requirements of their large-scale public sector partners, making them a culturally compatible partner for government and healthcare entities.
Antenna: Their flagship cloud CX and communications platform, offering a unified environment for UC and CC.
Cloud Gateway: A secure, high-performance connection service for linking on-premise infrastructure to cloud services.
Managed UCaaS: Fully managed Unified Communications as a Service, often built on industry-leading engines like Avaya or Cisco.
Managed CCaaS: Advanced Contact Center as a Service featuring omnichannel routing and workforce optimization.
Digital Transformation Consultancy: Specialist services focused on CX audit, AI readiness, and infrastructure roadmap planning.
Product Differentiation
FourNet’s product strategy is characterized by the integration of best-in-class technologies into seamless, mission-critical ecosystems. Their primary differentiation lies in their ability to orchestrate complex environments involving Avaya, Genesys, and Microsoft Teams, layered with their proprietary 'ANTENNA' cloud platform. ANTENNA is a secure, private cloud service specifically designed for the UK Government and public sector, meeting high-level security requirements that standard public cloud offerings often cannot satisfy.
Key technical advantages include:
- Secure Cloud Infrastructure: Purpose-built platforms designed to handle 'Official Sensitive' data levels.
- Advanced Data & AI Integration: FourNet doesn't just provide communication tools; they integrate AI and natural language processing (NLP) into contact centers to drive automated customer interactions and sentiment analysis.
- Managed Security Services: They offer a 'Secure by Design' approach, wrapping SOC (Security Operations Center) and SIEM capabilities around every communication and collaboration deployment.
- Interoperability Excellence: Their ability to bridge the gap between legacy infrastructure and modern cloud applications ensures that large organizations can undergo digital transformation without service interruption.
By focusing on the convergence of CX (Customer Experience) and EX (Employee Experience), FourNet’s solutions are engineered to improve both external service delivery and internal operational efficiency.
Media
FourNet Software Details
FourNet: Driving Digital Transformation with Cloud & CX Solutions
