Centralize and optimize core business functions. From project management and financial planning to HR and supply chain, this category covers the software that keeps your business running smoothly.
Safeguard your cloud infrastructure and data. Protect your business from cyber threats with solutions for identity management, data encryption, threat detection, and compliance.
Establish seamless communication and data exchange. Connect your systems, applications, and people with networking solutions, telecom, VPNs, APIs, and integration platforms.
Deliver personalized and seamless customer experiences across all channels. Manage customer interactions, automate engagement, and build lasting relationships with tools for contact center operations, omnichannel communication, and customer journey mapping.
Empower employees with a modern and collaborative work environment. Foster productivity, communication, and knowledge sharing with tools for collaboration, communication, and information access.
Streamline communication and collaboration. Integrate voice, video, messaging, and conferencing into a single platform for seamless interaction and teamwork.
Connect directly to cloud service providers for improved performance and reduced latency. Establish private, secure connections to major cloud platforms for optimal cloud application access.
Foster teamwork and communication across your organization. Facilitate real-time collaboration, file sharing, and project management with tools that enable seamless interaction.
Build and deploy communication-enabled applications quickly and easily. Add voice, video, messaging, AI and other communication features to your applications without complex infrastructure or coding.
Streamline HR processes and empower your workforce. Manage employee data, payroll, benefits, and performance with tools that improve efficiency and engagement.
Connect and collaborate with teams and clients from anywhere. Host online meetings, webinars, and conferences with tools that facilitate audio, video, and screen sharing.
Manage and monitor your IT infrastructure from anywhere. Gain visibility into network performance, system health, and security threats with remote management tools.
Next-generation secure access solutions that replace traditional VPNs, offering seamless, secure connectivity for remote and mobile users with enhanced performance and user experience.
Salesforce provides a comprehensive CRM platform, enabling businesses to manage sales, service, marketing, and commerce at scale, with AI-powered insights.
Interested in
GoTo
Talk to a technology advisor for no cost/obligation to better understand how GoTo can be a fit for your business.
GoTo provides all-in-one cloud communications and IT support tools designed to simplify business operations, enhance collaboration, and support remote workforces.
GoTo provides all-in-one cloud communications and IT support tools designed to simplify business operations, enhance collaboration, and support remote workforces.
GoTo is a leader in unified communications and IT support solutions, offering a single platform for messaging, meetings, calling, and IT management. Trusted by nearly 800,000 customers, GoTo powers both SMBs and enterprises with GoTo Connect for cloud communications and GoTo Resolve for IT support. GoTo’s platform is renowned for its flexibility, ease of use, and strong focus on customer support, ensuring businesses can communicate and manage IT needs from anywhere. With a commitment to security and reliability, GoTo offers 99.999% uptime and 24/7 dedicated support.
CXponent's Take
Product Differentiation
Unified platform for communications and IT management, simplifying administration.
Customizable PBX features with visual dial plan editors for easy management.
Built-in remote support tools for helping employees and customers from anywhere.
99.999% uptime with zero-trust security, ensuring reliability and data protection.
Unified communications and IT support tools under one platform, offering seamless integration.
Trusted by nearly 800,000 customers worldwide with industry-leading security and uptime.
Flexible and customizable PBX features, including visual dial plan editors for easier management.
High customer support ratings, offering 24/7 dedicated support.
Built for SMBs, providing robust remote work solutions with advanced collaboration tools.
Buying Guide
For businesses seeking to streamline communication, collaboration, and IT support, CXponent offers expert guidance to help you evaluate and implement GoTo.com’s unified communications platform to enhance remote work and customer engagement.
Key Features and Benefits
Unified Communications Platform: GoTo.com integrates messaging, voice, video, and collaboration tools into a single platform, simplifying communication for remote and hybrid teams.
Remote Access & IT Support: GoTo.com offers secure remote access and IT support tools such as GoToMyPC and GoToAssist, allowing businesses to provide remote desktop access and troubleshoot technical issues efficiently.
Webinars & Virtual Events: GoToWebinar enables businesses to host webinars, virtual meetings, and online events with up to thousands of participants, making it easy to engage audiences globally.
Cloud Phone Systems: GoTo’s cloud-based phone system provides businesses with VoIP calling, call management, and routing features, ensuring seamless communication from any location.
Security & Compliance: GoTo.com adheres to industry-standard security and compliance protocols, including encryption and multi-factor authentication, ensuring secure communications and data protection.
Technical Requirements
Cloud-Based Architecture: GoTo.com is fully cloud-hosted, requiring a stable internet connection and compatible devices for remote access, communication, and collaboration.
Device Compatibility: GoTo.com’s platform is compatible with desktops, laptops, tablets, and mobile devices, ensuring flexibility for users working from various locations.
Integration Capabilities: The platform integrates with popular CRM and business tools like Salesforce and Microsoft Teams, streamlining workflows and data sharing.
Security & Compliance: GoTo.com ensures compliance with industry standards such as GDPR and HIPAA, safeguarding sensitive customer and business data.
Business Requirements
Remote Work Enablement: Businesses with remote or hybrid teams will benefit from GoTo.com’s unified communications and remote access solutions.
IT Support Strategy: Organizations looking to provide efficient remote IT support and troubleshooting should consider GoTo’s suite of remote desktop access tools.
Cloud Phone Systems: Businesses seeking to replace traditional phone systems with a flexible, cloud-based VoIP solution can leverage GoTo’s cloud phone features.
Webinar & Virtual Event Hosting: Companies hosting webinars, virtual meetings, or large-scale events will find GoToWebinar’s features and scalability beneficial for engaging participants.
Use Cases
Unified Communications for Distributed Teams: GoTo.com helps businesses manage communication and collaboration across distributed teams, ensuring seamless interaction through messaging, voice, and video.
Remote IT Support: GoToAssist and GoToMyPC provide IT teams with remote access tools to support employees, troubleshoot issues, and manage devices securely.
Webinars & Virtual Events: GoToWebinar enables businesses to engage large audiences for product demos, training sessions, and marketing webinars.
Cloud-Based Phone Systems: Businesses can replace legacy phone systems with GoTo’s VoIP solutions, offering greater flexibility and scalability for remote and on-site workers.
Qualifying Questions
Does your business require a unified communications platform to manage voice, video, and messaging for remote or hybrid teams?
Are you looking for remote access and IT support tools to help your IT team manage devices and troubleshoot issues for employees working from home?
Do you need a scalable platform for hosting webinars, virtual meetings, or large-scale events?
Is your business considering a cloud-based phone system to replace traditional PBX systems for more flexibility and cost efficiency?
Implementation Timeline & Considerations
Deployment Time: GoTo.com’s unified communications and remote access tools can typically be implemented within 2-4 weeks, depending on the number of users and the complexity of integrations.
Considerations: Ensure that your IT and operations teams are involved in the deployment process to configure GoTo’s tools according to your business’s remote work strategy.
Security & Compliance: Verify that GoTo.com’s security features and compliance protocols meet your organization’s data protection and regulatory requirements.
ROI and Business Impact
Improved Communication & Collaboration: GoTo.com’s unified communications platform enhances productivity and collaboration across remote and hybrid teams.
Cost Savings: Cloud-based phone systems and remote access tools reduce the costs associated with on-premise infrastructure and improve operational efficiency.
Increased Engagement: GoToWebinar’s virtual event capabilities help businesses engage larger audiences, improving lead generation and customer outreach.
Enhanced IT Support: Remote access tools empower IT teams to provide efficient support to employees, reducing downtime and improving productivity.
Cost Model
GoTo.com offers subscription-based pricing for its unified communications, remote access, and webinar solutions. Pricing is typically based on the number of users, webinar attendees, and the level of features required. Custom pricing is available for enterprises with more complex needs.
Roles of Decision Makers
IT Leaders: Oversee the deployment of GoTo’s remote access tools and ensure that the unified communications platform integrates smoothly with existing systems.
Operations Managers: Evaluate the impact of GoTo’s communication and collaboration tools on remote work efficiency and employee engagement.
Event Managers: Use GoToWebinar to plan and execute virtual events, ensuring smooth delivery and engagement with participants.
Compliance Officers: Ensure that GoTo’s platform meets data protection and regulatory requirements for remote communications and IT support.
Additional Considerations & Helpful Tips
Remote Work Planning: Develop a clear remote work strategy that leverages GoTo’s communication and IT support tools to maximize productivity and collaboration.
Webinar Engagement: Use GoToWebinar’s analytics and engagement tools to gather insights into participant behavior and improve future events.
Cloud Phone System Adoption: Consider migrating from legacy phone systems to GoTo’s cloud-based VoIP for greater flexibility and cost savings.
Security Best Practices: Regularly review and update security settings to ensure that your remote access and communication tools remain secure and compliant.
Next Steps
Looking to enhance your business’s remote work capabilities with GoTo.com’s unified communications and remote access tools? CXponent can help you assess your needs and implement GoTo.com’s solutions. Contact us today to get started.
Centralize and optimize core business functions. From project management and financial planning to HR and supply chain, this category covers the software that keeps your business running smoothly.
Safeguard your cloud infrastructure and data. Protect your business from cyber threats with solutions for identity management, data encryption, threat detection, and compliance.
Establish seamless communication and data exchange. Connect your systems, applications, and people with networking solutions, telecom, VPNs, APIs, and integration platforms.
Deliver personalized and seamless customer experiences across all channels. Manage customer interactions, automate engagement, and build lasting relationships with tools for contact center operations, omnichannel communication, and customer journey mapping.
Empower employees with a modern and collaborative work environment. Foster productivity, communication, and knowledge sharing with tools for collaboration, communication, and information access.
Streamline communication and collaboration. Integrate voice, video, messaging, and conferencing into a single platform for seamless interaction and teamwork.
Connect directly to cloud service providers for improved performance and reduced latency. Establish private, secure connections to major cloud platforms for optimal cloud application access.
Foster teamwork and communication across your organization. Facilitate real-time collaboration, file sharing, and project management with tools that enable seamless interaction.
Build and deploy communication-enabled applications quickly and easily. Add voice, video, messaging, AI and other communication features to your applications without complex infrastructure or coding.
Streamline HR processes and empower your workforce. Manage employee data, payroll, benefits, and performance with tools that improve efficiency and engagement.
Connect and collaborate with teams and clients from anywhere. Host online meetings, webinars, and conferences with tools that facilitate audio, video, and screen sharing.
Manage and monitor your IT infrastructure from anywhere. Gain visibility into network performance, system health, and security threats with remote management tools.
Next-generation secure access solutions that replace traditional VPNs, offering seamless, secure connectivity for remote and mobile users with enhanced performance and user experience.
Salesforce provides a comprehensive CRM platform, enabling businesses to manage sales, service, marketing, and commerce at scale, with AI-powered insights.
Interested in
GoTo
Talk to a technology advisor for no cost/obligation to better understand how GoTo can be a fit for your business.
