Transform data into insights. Solutions in this category help you collect, visualize, and analyze data to make informed business decisions, track KPIs, and uncover opportunities for growth.
Streamline processes and boost efficiency. Automate repetitive tasks, integrate systems, and orchestrate complex workflows to save time, reduce errors, and free up your team to focus on strategic initiatives.
Safeguard your cloud infrastructure and data. Protect your business from cyber threats with solutions for identity management, data encryption, threat detection, and compliance.
Deliver personalized and seamless customer experiences across all channels. Manage customer interactions, automate engagement, and build lasting relationships with tools for contact center operations, omnichannel communication, and customer journey mapping.
Streamline communication and collaboration. Integrate voice, video, messaging, and conferencing into a single platform for seamless interaction and teamwork.
Gain insights from customer interactions and voice data. Analyze call recordings and transcripts to identify trends, improve agent performance, and uncover customer sentiment.
Add an extra layer of security to user authentication. Require users to provide multiple forms of identification, such as passwords, biometrics, or security tokens, to verify their identity.
Automate outbound calling campaigns for sales, marketing, and customer service. Increase efficiency and improve contact rates with features like predictive dialing, call scripting, and lead management.
Connect with customers instantly through text messages. Find the perfect SMS software to send alerts, reminders, promotions, and two-way conversations.
Products that programmatically manage phone numbers for compliance requirements like TCPA, CMS, cleanse and validate phone numbers, and branded outbound Caller ID, Fraud Identification.
Hiya helps businesses improve call answer rates and protect their brand reputation by delivering branded caller ID solutions that identify and authenticate outbound calls.
Hiya helps businesses improve call answer rates and protect their brand reputation by delivering branded caller ID solutions that identify and authenticate outbound calls.
Hiya provides branded caller ID solutions designed to improve customer communication by displaying company names, logos, and call reasons on outbound calls. With integrations across major carriers and device manufacturers like Samsung and Google, Hiya’s platform helps businesses boost answer rates and ensure their calls are recognized as legitimate. Hiya serves over 200 million mobile users globally and 300+ enterprise customers, including major brands like DoorDash and Penske. Their platform also offers advanced spam detection, protecting businesses from being incorrectly flagged as spam.
CXponent's Take
Product Differentiation
Largest carrier network for branded calls across the U.S., Canada, UK, and select EU countries.
Direct integration with Samsung and Google devices, requiring no additional apps.
Industry-leading spam detection and low error rates for call identification.
SOC-2 and ISO-27001 certified for the highest security and data protection standards.
Provides branded caller ID services for both mobile carriers and devices.
Company Differentiation
Largest carrier relationships network, enabling branded calls across global markets.
Direct integration with devices from Samsung and Google, eliminating the need for apps.
The only solution offering branded calls beyond the U.S., extending to Canada, the UK, and select EU countries.
SOC-2 and ISO-27001 certified, ensuring the highest security standards for caller ID solutions.
Extensive spam detection technology with industry-leading accuracy and low error rates.
Buying Guide
For businesses looking to enhance their communication security and call engagement with advanced caller ID and fraud detection, CXponent offers expert guidance to help you evaluate and implement Hiya’s comprehensive solutions for fraud prevention and improved customer interactions.
Key Features and Benefits
Caller ID & Spam Protection: Hiya provides advanced caller ID and spam protection, helping businesses identify legitimate calls and block fraudulent or unwanted calls in real-time.
Fraud Detection & Prevention: Hiya’s AI-powered fraud detection system identifies suspicious call patterns and prevents fraudulent calls from reaching users, reducing the risk of scams and impersonation.
Call Analytics & Insights: Hiya offers detailed call analytics, providing businesses with insights into call volume, patterns, and customer engagement to help optimize communication strategies.
Branded Caller ID: Hiya’s Branded Call feature allows businesses to display their logo, name, and reason for calling on customers’ devices, improving trust and increasing call answer rates.
Global Reach: Hiya’s spam protection and caller ID services are available globally, ensuring that businesses can protect their communications and improve call engagement with customers worldwide.
Technical Requirements
Integration Capabilities: Hiya integrates with existing communication systems, including PBX and cloud phone platforms, to provide caller ID, fraud detection, and analytics without disrupting current workflows.
Cloud-Based Platform: Hiya’s solutions are cloud-hosted, requiring stable internet connectivity and compatible phone systems for businesses to leverage its services.
Security & Compliance: Hiya complies with industry security standards and privacy regulations, ensuring the safe handling of call data and protecting customer information.
Device Compatibility: Hiya’s caller ID and spam protection services work across various devices, including smartphones, landlines, and VoIP systems, ensuring comprehensive coverage.
Business Requirements
Fraud Prevention Focus: Businesses that are frequently targeted by fraudulent calls or phone scams will benefit from Hiya’s advanced fraud detection and prevention capabilities.
Call Engagement Improvement: Companies seeking to improve call answer rates and customer engagement through branded caller ID and call insights should consider Hiya’s solutions.
Global Communications Strategy: Businesses with international reach will benefit from Hiya’s global spam protection and caller ID services to safeguard communication across borders.
Integration Needs: Ensure that Hiya’s platform integrates smoothly with your existing phone systems and communication workflows to provide seamless caller ID and fraud detection services.
Use Cases
Fraud Detection for Enterprises: Businesses facing a high volume of fraudulent calls can use Hiya’s AI-powered detection system to block malicious calls and reduce security risks.
Branded Caller ID for Increased Engagement: Companies looking to increase customer engagement and trust can display branded caller information, including logos and the reason for calling, to improve call answer rates.
Call Analytics for Optimization: Hiya’s call analytics provide insights into call performance, enabling businesses to optimize their communication strategies and improve customer interactions.
Global Spam Protection: International businesses can leverage Hiya’s global spam protection to maintain secure and trusted communications with customers worldwide.
Qualifying Questions
Is your business experiencing a high volume of fraudulent or spam calls that you need to block or prevent?
Are you looking to improve customer engagement by displaying branded caller information to increase trust and answer rates?
Do you need detailed call analytics to optimize your communication strategies and improve customer interactions?
Does your business operate globally, requiring spam protection and caller ID services across multiple regions?
Implementation Timeline & Considerations
Deployment Time: Hiya’s caller ID and spam protection services can typically be implemented within 2-4 weeks, depending on the complexity of the phone systems and integrations required.
Considerations: Ensure that your IT team is prepared to integrate Hiya’s services with your current communication systems and that key stakeholders are involved in the implementation process.
Security & Compliance: Verify that Hiya’s security features and compliance protocols align with your organization’s data protection and regulatory requirements.
ROI and Business Impact
Reduced Fraud & Spam: Hiya’s advanced fraud detection and spam protection significantly reduce the number of unwanted and fraudulent calls, improving call efficiency and security.
Increased Call Answer Rates: Branded caller ID increases customer trust, leading to higher call answer rates and more successful interactions with customers.
Enhanced Communication Insights: Hiya’s call analytics provide valuable insights into call performance, enabling businesses to make data-driven decisions that optimize their communication strategies.
Global Communication Protection: For businesses with a global presence, Hiya’s spam protection and caller ID services ensure secure and reliable communication across multiple regions.
Cost Model
Hiya offers subscription-based pricing for its caller ID, fraud detection, and spam protection services. Pricing is typically based on the number of users and the volume of calls, with custom pricing available for larger enterprises with complex communication needs.
Roles of Decision Makers
IT Leaders: Oversee the deployment of Hiya’s fraud detection and caller ID services, ensuring they integrate seamlessly with existing phone systems.
Operations Managers: Evaluate the impact of Hiya’s spam protection and call analytics on overall communication efficiency and customer engagement.
Security Officers: Ensure that Hiya’s fraud detection services align with the organization’s security protocols and compliance requirements.
Customer Experience Leaders: Assess the effectiveness of Hiya’s branded caller ID feature in improving customer trust and call answer rates.
Additional Considerations & Helpful Tips
Branded Caller ID Adoption: Consider using branded caller ID to improve customer trust and increase the likelihood of answered calls.
Fraud Detection Best Practices: Regularly review fraud detection settings and call analytics to ensure that Hiya’s AI tools are effectively blocking suspicious calls and improving communication security.
Global Reach: If your business operates internationally, take full advantage of Hiya’s global spam protection to safeguard communication across different regions.
Optimize Call Strategies: Leverage Hiya’s call analytics to identify patterns, optimize call strategies, and improve overall communication performance.
Next Steps
Looking to enhance your business’s communication security and call engagement with Hiya’s caller ID and fraud detection solutions? CXponent can help you evaluate and implement Hiya’s services. Contact us today to get started.
Transform data into insights. Solutions in this category help you collect, visualize, and analyze data to make informed business decisions, track KPIs, and uncover opportunities for growth.
Streamline processes and boost efficiency. Automate repetitive tasks, integrate systems, and orchestrate complex workflows to save time, reduce errors, and free up your team to focus on strategic initiatives.
Safeguard your cloud infrastructure and data. Protect your business from cyber threats with solutions for identity management, data encryption, threat detection, and compliance.
Deliver personalized and seamless customer experiences across all channels. Manage customer interactions, automate engagement, and build lasting relationships with tools for contact center operations, omnichannel communication, and customer journey mapping.
Streamline communication and collaboration. Integrate voice, video, messaging, and conferencing into a single platform for seamless interaction and teamwork.
Gain insights from customer interactions and voice data. Analyze call recordings and transcripts to identify trends, improve agent performance, and uncover customer sentiment.
Add an extra layer of security to user authentication. Require users to provide multiple forms of identification, such as passwords, biometrics, or security tokens, to verify their identity.
Automate outbound calling campaigns for sales, marketing, and customer service. Increase efficiency and improve contact rates with features like predictive dialing, call scripting, and lead management.
Connect with customers instantly through text messages. Find the perfect SMS software to send alerts, reminders, promotions, and two-way conversations.
Products that programmatically manage phone numbers for compliance requirements like TCPA, CMS, cleanse and validate phone numbers, and branded outbound Caller ID, Fraud Identification.
