Overview
Executive Overview
Level365 is a premier provider of cloud-based Unified Communications as a Service (UCaaS) and collaboration solutions, primarily serving the small to mid-sized enterprise (SME) and mid-market segments. Founded with the mission to simplify complex business communications, the company has established a significant market presence by offering a comprehensive suite of tools that integrate voice, video, messaging, and contact center functionalities. Their core offering, Level365 UC, is designed to enhance workforce productivity and mobility, allowing employees to communicate seamlessly from any location or device.
With a history rooted in managed services and telecommunications, Level365 has evolved into a cloud-native organization that prioritizes reliability and scalability. Their target audience spans various industries, including healthcare, legal, finance, and professional services—sectors where secure, dependable, and compliant communication is paramount. Level365’s business focus extends beyond mere connectivity; they provide a managed experience that includes white-glove implementation, customized training, and ongoing technical support. This holistic approach ensures that organizations can transition to the cloud with minimal disruption while maximizing the return on their technology investment. By leveraging a geo-redundant infrastructure, Level365 delivers carrier-grade service quality, positioning themselves as a robust alternative to both traditional PBX systems and mass-market cloud providers.
Company Differentiation
Level365 distinguishes itself through a "service-first" business model that contrasts sharply with the "self-service" nature of larger telecommunications conglomerates. Their organizational philosophy is built on the premise that enterprise-grade technology should be accessible to mid-market organizations without requiring those organizations to possess deep internal telecom expertise. This is manifested in their high-touch customer success model, which includes proactive monitoring and a localized support approach.
The company culture emphasizes agility and responsiveness, allowing them to pivot quickly to meet specific client requirements that larger providers might ignore. Unlike many SaaS providers that prioritize automated support tickets, Level365 maintains a heavy focus on human-led implementation and ongoing management. Their business model is designed around long-term partnership rather than transactional sales, which is evidenced by their high retention rates and a consultative approach to digital transformation. By acting as an extension of their clients' IT teams, Level365 removes the complexity of managing disparate communication silos, positioning themselves as a reliable partner in an often-fragmented market.
Company Demographics
Product Offerings
- Level365 UCaaS: The flagship Unified Communications platform providing voice, messaging, and collaboration.
- Managed Services: A comprehensive 'white-glove' onboarding and support package that differentiates them from self-service competitors.
- Mobile & Desktop Apps: Native applications that extend the office phone system to any device.
- Video Collaboration: Integrated HD video conferencing with screen sharing and recording capabilities.
- Microsoft Teams Integration: A specialized offering for businesses that want to use the Teams interface for their phone system while leveraging Level365's voice network.
- Hardware Leasing: Flexible programs to acquire the latest Yealink or Poly desk phones without significant upfront capital.
Product Differentiation
The Level365 product suite is engineered for seamless interoperability and ease of use, bridging the gap between legacy telephony and modern digital collaboration. Their flagship Managed UCaaS platform integrates high-definition voice, video conferencing, instant messaging, and presence management into a single, unified interface. A key technical differentiator is their deep integration capabilities with industry-standard CRM and ERP platforms, such as Salesforce, Microsoft Dynamics, and HubSpot, which allows businesses to automate workflows and capture communication data directly within their existing systems.
Further differentiating the product is the Level365 Mobile Connect and Desktop applications, which provide a consistent user experience across all devices, ensuring workforce mobility without sacrificing security or functionality. Their platform also features advanced analytics and reporting tools that provide deep visibility into call patterns and team performance, enabling data-driven decision-making. Additionally, Level365 offers specialized solutions such as Contact Center as a Service (CCaaS) with advanced queuing and IVR capabilities, and integrated SMS/MMS business messaging. By maintaining a robust, geo-redundant network architecture, they ensure 99.999% uptime, providing the enterprise-level reliability that mission-critical business communications demand.
