Masergy provides managed SD-WAN, cloud communications, and managed security services for global enterprises, featuring a software-defined network and AIOps.
Masergy provides managed SD-WAN, cloud communications, and managed security services for global enterprises, featuring a software-defined network and AIOps.
Masergy, a Comcast Business company, is a pioneer in software-defined networking and a leading provider of managed SD-WAN, cloud communications, and managed security services. For over two decades, the company has focused on helping global enterprises transform their IT infrastructure to meet the demands of the digital age. Masergy’s core value proposition lies in its ability to simplify the complexity of global networking by providing a unified, high-performance platform that integrates seamlessly with cloud environments like AWS, Azure, and Google Cloud.
Headquartered in Plano, Texas, Masergy serves a diverse clientele ranging from mid-sized businesses to Fortune 500 enterprises across various sectors, including financial services, manufacturing, healthcare, and professional services. The company’s history is defined by innovation; it was one of the first providers to move away from rigid MPLS architectures in favor of more flexible, software-driven solutions.
Today, Masergy’s portfolio is centered on three main pillars:
Managed SD-WAN & SASE: Providing secure, agile, and scalable connectivity that optimizes application performance.
UCaaS & CCaaS: Delivering integrated cloud-based communication and contact center solutions that leverage the company’s high-performance network.
Managed Security: Offering a comprehensive suite of security services, including Managed Detection and Response (MDR) and Endpoint Detection and Response (EDR), managed through their 24/7 Security Operations Centers (SOCs).
Following its acquisition by Comcast Business in 2021, Masergy has bolstered its market presence by combining its high-touch service model and advanced SD-WAN capabilities with the massive infrastructure and scale of Comcast’s network. This synergy allows Masergy to offer a unique blend of global reach and specialized expertise.
Company Differentiation
Masergy’s uniqueness as an organization is rooted in its "customer-first" philosophy, which is formalized through its industry-leading Service Level Agreements (SLAs). While many large carriers are often criticized for bureaucratic inertia and poor support, Masergy has built a culture around agility and white-glove service. This is evidenced by their consistently high Net Promoter Scores (NPS), which frequently double or triple the industry average for telecommunications providers.
The company operates on a business model that prioritizes the "human element" of digital transformation. They do not just provide a portal; they provide a partnership model where dedicated solution architects and support engineers become extensions of the client’s IT team. This culture of accountability is reinforced by their proactive monitoring stance—Masergy’s support teams often identify and resolve circuit or application performance issues before the customer is even aware of a problem.
Furthermore, Masergy’s philosophy centers on "future-proofing." They invest heavily in innovation labs to ensure their clients are not locked into legacy architectures. By maintaining a vendor-neutral stance in their hardware and software partnerships, they prioritize the best technical outcome for the customer over specific vendor quotas. This integrity-driven approach has fostered deep loyalty among mid-market and enterprise IT leaders who require the reliability of a global carrier with the responsiveness of a boutique integration firm.
Masergy categorizes its offerings into three main solution areas:
Managed SD-WAN: Available in several tiers, from basic internet-based SD-WAN to "Premium" SD-WAN utilizing their global private backbone. Options include Co-managed or Fully Managed.
Managed Security (SASE): A comprehensive suite including Managed Firewall, Cloud Access Security Broker (CASB), Zero Trust Network Access (ZTNA), and Managed Endpoint Detection and Response (EDR).
Unified Communications (UCaaS): Fully hosted and managed communication services integrated with Cisco Webex or Microsoft Teams, backed by Masergy's network performance guarantees.
Managed Managed Services: Includes 24/7 proactive monitoring, incident management, and professional design services.
Product Differentiation
The primary differentiator for Masergy’s product portfolio is its software-defined, high-performance global private network. Unlike providers that rely solely on the public internet, Masergy owns and operates a global Tier 1 backbone that offers deterministic performance for mission-critical applications. This network is the foundation for their SD-WAN and SASE (Secure Access Service Edge) solutions, which provide seamless integration of networking and security.
A standout technical advantage is Masergy’s AIOps (Artificial Intelligence for IT Operations) platform. This integrated virtual assistant, known as Masergy AIOps, acts as a digital network analyst. It uses machine learning to proactively identify anomalies, predict bandwidth needs, and optimize application performance automatically. This level of automation reduces the "noise" for IT teams, allowing them to focus on strategic initiatives rather than basic troubleshooting.
Additionally, Masergy offers a "Work From Anywhere" solution that extends the corporate SD-WAN fabric to remote employees, ensuring that the security and performance policies of the office are maintained regardless of location. Their UCaaS (Unified Communications as a Service) integration is also a key differentiator; by embedding communication tools directly into the software-defined network, they can guarantee crystal-clear voice and video quality through advanced Quality of Service (QoS) tagging that persists across their entire global footprint. This convergence of network, security, and voice into a single pane of glass provides a level of visibility and control that is difficult to replicate with disparate point solutions.
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Masergy: Leading SD-WAN and Managed Security Solutions for Enterprise
