NTT Cloud Communications provides global managed collaboration and communication services for large enterprises, specializing in Microsoft Teams and Zoom integration.
NTT Cloud Communications provides global managed collaboration and communication services for large enterprises, specializing in Microsoft Teams and Zoom integration.
NTT Cloud Communications (formerly Arkadin and now part of the NTT Ltd. ecosystem) is a global leader in managed collaboration and communications services. The company specializes in delivering end-to-end digital workplace solutions that enable seamless communication and collaboration for large, geographically dispersed enterprises. Their core offering centers on transforming traditional telephony into modern, cloud-based environments, primarily through deep integrations with Microsoft Teams and Zoom.
With a legacy rooted in conferencing and telecommunications, NTT Cloud Communications has evolved into a strategic partner for the Fortune 500. They provide a comprehensive suite of services including Cloud Voice (PSTN), unified communications as a service (UCaaS), cloud contact centers (CCaaS), and professional services for global deployments. Their market presence is characterized by a massive global footprint, leveraging NTT’s Tier-1 network infrastructure to provide superior voice quality and reliability that smaller specialized providers cannot match.
The company focuses on solving the complexity of global digital transformation. For an enterprise operating across 50 countries, managing 50 different local telecom providers is a logistical nightmare; NTT simplifies this by acting as a single global provider with local expertise in each region. Their history is marked by a steady transition from a conferencing service provider to a holistic digital workplace consultant, helping organizations navigate the shift to hybrid work models. Today, they serve as a critical bridge between software providers (like Microsoft and Zoom) and the physical infrastructure required to make those tools operational at scale.
Company Differentiation
What uniquely distinguishes NTT Cloud Communications as an organization is its "global-local" identity. As a subsidiary of NTT Ltd., the company operates with the vast financial backing and R&D resources of a top-tier global telecommunications giant, yet maintains the agility of a specialized managed services provider. Their company culture is rooted in the Japanese philosophy of 'Omotenashi'—anticipating customer needs before they arise—which translates into a high-touch, white-glove approach to customer success.
Unlike "pure-play" software vendors or automated SaaS platforms, NTT Cloud Communications emphasizes human-led transformation. Their business model is built on long-term partnerships rather than transactional licensing. They invest heavily in local expertise, maintaining a physical presence in dozens of countries to ensure that global enterprises have access to consultants who understand local regulatory environments, language nuances, and infrastructure challenges. This commitment to being a "trusted advisor" rather than just a software provider is a core tenet of their organizational philosophy, prioritizing reliability and long-term stability over the rapid-fire feature releases typical of smaller startups.
NTT Cloud Communications offers several distinct service tiers and packages:
Cloud Voice for Microsoft Teams: Includes Operator Connect for simplified management or Direct Routing for complex, customized global requirements.
Webex Calling by NTT: A fully managed Cisco cloud telephony experience, ideal for organizations with significant existing Cisco infrastructure.
Managed Collaboration Services: Ongoing operational support, monitoring, and administration for the entire UCaaS (Unified Communications as a Service) stack.
Cloud Video Interop (CVI): A specialized service for connecting legacy boardroom hardware to modern cloud meeting platforms.
Consulting & Professional Services: Bespoke engagements for network assessments, technology auditing, and digital workplace strategy.
Product Differentiation
The primary technical advantage of NTT Cloud Communications lies in its ability to wrap a complex, global carrier-grade network around standard SaaS applications like Microsoft Teams and Zoom. While many competitors offer simple SIP trunking, NTT provides a sophisticated "Cloud Voice" architecture that ensures high-quality PSTN connectivity across more than 80 countries, navigating complex local telecommunications regulations that often stymie global deployments.
Key product differentiators include:
- Global Managed Services for Microsoft Teams: They offer one of the most comprehensive Operator Connect and Direct Routing solutions in the market, integrated with advanced monitoring and reporting tools.
- Hybrid Work Infrastructure: Beyond software, they provide integrated hardware solutions for meeting rooms and executive spaces, ensuring a seamless experience between home and office.
- Advanced Analytics and Governance: Their proprietary management portals provide deep insights into call quality, user adoption, and cost management across multiple platforms, which are not available natively in the standard SaaS interfaces.
- Interoperability and Migration Tools: NTT excels at managing the transition from legacy PBX systems to the cloud, providing the "glue" that allows disparate systems to communicate during long-term migrations.
- Specialized Compliance Solutions: They offer tailored recording and archiving features for highly regulated industries like finance and healthcare, ensuring all cloud communications meet strict legal standards.
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NTT Cloud Communications Software Details
Empower Global Collaboration with NTT Cloud Communications Solutions
