Ontinue provides AI-powered managed extended detection and response (MXDR) exclusively for Microsoft Security customers to achieve 24/7 proactive protection.
Ontinue provides AI-powered managed extended detection and response (MXDR) exclusively for Microsoft Security customers to achieve 24/7 proactive protection.
Ontinue is a leading provider of AI-powered Managed Extended Detection and Response (MXDR) services, specifically designed for organizations that have standardized on the Microsoft Security portfolio. Headquartered in Redwood City, California, with a global presence, Ontinue was formed to address the increasing complexity of the threat landscape and the persistent shortage of cybersecurity talent. The company focuses on delivering 24/7 security operations, threat hunting, and incident response, all underpinned by a proprietary AI platform known as ION.
Ontinue serves a diverse range of mid-market and enterprise clients across industries such as financial services, healthcare, manufacturing, and professional services. Their primary mission is to provide "Non-Stop Protection," ensuring that customers can realize the full potential of their Microsoft investment while significantly reducing their operational risk. The company has established a strong market presence as a Microsoft-only specialist, earning numerous accolades within the Microsoft partner ecosystem, including the Microsoft Security Services Partner of the Year. By combining deep human expertise with advanced automation, Ontinue helps organizations move from a reactive security posture to a proactive, resilient one, focusing on measurable outcomes like reduced dwell time and improved security maturity.
Company Differentiation
Ontinue differentiates itself through a "people-plus-platform" philosophy that prioritizes deep integration over broad, shallow coverage. Unlike traditional Managed Security Service Providers (MSSPs) that often maintain an arms-length relationship with clients, Ontinue fosters a culture of collaboration, treating their Security Operations Center (SOC) as a direct extension of the customer’s internal team. Their business model is built on the concept of "Continuous Protection," moving away from reactive, alert-based billing toward an outcome-based model focused on reducing mean time to resolve (MTTR).
A key organizational differentiator is their commitment to the Microsoft ecosystem. By specializing exclusively in Microsoft Security, they avoid the "jack of all trades" pitfall, allowing their engineering and success teams to possess a level of technical depth that multi-vendor providers cannot match. Their customer success approach is characterized by transparency and proactive hygiene; they don't just manage alerts, they actively work with clients to improve their underlying security posture, reflecting a company philosophy that security is a journey of constant refinement rather than a static state.
Ontinue ION MXDR: The flagship managed service offering 24/7 detection, response, and recovery, powered by the ION AI platform.
Ontinue ION Managed Sentinel: A specialized service focused on the health, performance, and optimization of the Microsoft Sentinel SIEM.
Proactive Posture Management: An integrated component of ION that identifies vulnerabilities and misconfigurations before they are exploited.
Incident Response (IR) Retainer: Add-on services for deep forensic investigation and emergency response for major breaches.
Cyber Advisory Services: Strategic consulting to align security operations with business goals and compliance frameworks.
Product Differentiation
The flagship offering, Ontinue ION, is a Managed Extended Detection and Response (MXDR) service that is purpose-built to maximize the value of the Microsoft Security stack (Sentinel, Defender, and Azure). The primary technical advantage is the ION platform’s proprietary AI and automation engine, which significantly accelerates incident validation and response. While many competitors use basic automation, ION utilizes advanced data science to understand a customer’s specific environment, allowing it to filter out noise and automate up to 80% of routine SOC tasks.
A standout feature is the integration with Microsoft Teams. Ontinue has pioneered a "Collaboration-First" interface, allowing real-time communication between Ontinue’s SOC and the client’s IT staff directly within Teams. This eliminates the friction of traditional ticketing portals and ensures rapid decision-making during critical incidents. Furthermore, Ontinue provides specialized "Cyber Resilience" capabilities, which include proactive configuration audits and threat hunting that go beyond simple monitoring. By leveraging localized data insights, the product can tailor its detection logic to the specific industry and risk profile of each client, providing a bespoke security experience at scale.
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Ontinue Software Details
Ontinue: AI-Powered Managed Extended Detection and Response (MXDR)
