Open Systems provides Managed SASE and SD-WAN solutions for global enterprises, combining Swiss-engineered security with 24/7 expert-led SOC operations.
Open Systems provides Managed SASE and SD-WAN solutions for global enterprises, combining Swiss-engineered security with 24/7 expert-led SOC operations.
Open Systems is a leading global provider of Managed Secure Access Service Edge (SASE) and Managed Extended Detection and Response (MXDR) services. Founded in Switzerland in 1990 and now headquartered in Redwood City, California, and Zurich, the company has evolved from a network security specialist into a premier managed service provider for complex, global enterprises. Open Systems focuses on helping organizations navigate the digital transformation journey by securing their transition to the cloud and supporting the hybrid workforce.
The company’s core offering is its SASE platform, which converges wide-area networking (SD-WAN) with comprehensive cloud-delivered security functions. This is complemented by their MXDR service, which provides 24/7 monitoring, threat detection, and incident response. Open Systems serves approximately 10,000 locations across 180+ countries, demonstrating a massive global footprint and the ability to handle the logistical and regulatory complexities of international business.
Throughout its history, Open Systems has maintained a reputation for "Swiss-engineered" reliability. They primarily target mid-to-large market enterprises that require sophisticated security postures but lack the internal resources to build and maintain a 24/7 global SOC. Their market presence is particularly strong in sectors with high security and compliance requirements, such as manufacturing, financial services, and chemicals. By providing a fully managed experience, Open Systems allows internal IT teams to shift their focus from "keeping the lights on" to strategic digital initiatives.
Company Differentiation
Open Systems distinguishes itself through a "Mission Control" philosophy that blends high-end technology with a heavy emphasis on the human element of security operations. Unlike many competitors that offer either a pure software play or a traditional outsourced service, Open Systems operates as a true extension of the customer’s IT team. Their organizational culture is rooted in Swiss engineering precision—emphasizing reliability, predictability, and meticulous attention to detail.
Their business model is built on the concept of "Outcome-as-a-Service." This shifts the responsibility of performance and security from the customer to the vendor, backed by rigorous service level agreements (SLAs) that go beyond simple uptime to include security outcomes. Their approach to customer success is defined by their global SOC (Security Operations Center) and NOC (Network Operations Center) engineers, who provide proactive 24/7 management. This eliminates the "alert fatigue" common in the industry by ensuring that customers only interact with high-level engineers who have the authority and expertise to remediate issues immediately, rather than entry-level analysts who simply pass on tickets. This deep partnership model fosters a high degree of trust and long-term retention among global enterprises with complex regulatory and architectural requirements.
Managed SASE: A comprehensive package including SD-WAN, Firewall, SWG, and ZTNA. Best for companies looking to overhaul their network architecture.
MDR+ (Managed Detection & Response): A security-focused offering that provides 24/7 expert monitoring, threat hunting, and incident response. It integrates deeply with Microsoft Sentinel.
Managed SD-WAN: A standalone network performance offering for businesses that want to replace MPLS with a more agile, software-defined network.
Zero Trust Service: A targeted offering for organizations looking to replace legacy VPNs with modern, identity-aware secure access for remote workers.
Mission Control Platform: The underlying software-defined platform included with all services, providing the management interface and AI-driven analytics engine.
Product Differentiation
The Open Systems product suite is built on a unified, cloud-native SASE (Secure Access Service Edge) platform that integrates SD-WAN, firewall, SWG, CASB, and ZTNA into a single stack. A key technical differentiator is their "single-pass" architecture, which processes traffic once for all security and networking functions, significantly reducing latency and complexity compared to "bolted-on" security solutions.
Innovation at Open Systems is currently focused on their Managed Extended Detection and Response (MXDR) capabilities. By leveraging deep integration with the Microsoft Security stack (including Sentinel and Defender), they provide a highly specialized service for organizations heavily invested in the Azure ecosystem. Their platform utilizes advanced AI and machine learning to automate the ingestion and correlation of trillions of signals, yet it remains unique in its ability to provide "white-glove" manual intervention when anomalies are detected.
Furthermore, their SD-WAN hardware and virtual appliances are designed for extreme resilience and global reach, featuring built-in optimization for cloud applications like Office 365 and Salesforce. The centralized "Customer Portal" provides a "single pane of glass" view that offers granular transparency into network performance and security posture, allowing enterprise IT leaders to see exactly what the Open Systems engineers are seeing in real-time. This level of transparency and integrated functionality positions their product as a premium, low-friction alternative to managing disparate point solutions.
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