Outsource Consultants is a strategic advisory firm that matches enterprises with high-performing BPO partners through a vetted global network of 500+ vendors.
Outsource Consultants is a strategic advisory firm that matches enterprises with high-performing BPO partners through a vetted global network of 500+ vendors.
Outsource Consultants is a leading call center referral and advisory firm specialized in connecting organizations with the world’s best business process outsourcing (BPO) providers. Founded by industry veteran Corey Kotlarz, the company serves as a strategic bridge between brands looking to scale their operations and the complex global landscape of third-party service providers.
The firm’s core focus is on simplifying the outsourcing journey for enterprises, mid-market companies, and fast-growing startups. They manage the entire vendor selection process—from initial needs assessment and RFP development to final contract negotiation and implementation. Their service portfolio covers a wide range of outsourcing needs, including inbound and outbound call centers, back-office processing, lead generation, technical support, and automated customer service solutions.
With a market presence spanning North America, Nearshore (Latin America/Caribbean), and Offshore (Philippines/India/Europe) regions, Outsource Consultants has positioned itself as a global authority in the BPO space. They cater to diverse industries such as e-commerce, telecommunications, financial services, and healthcare. By maintaining an active pulse on industry trends like AI integration and remote workforce management, they ensure their clients partner with vendors who are not just cost-effective, but also technologically advanced and operationally resilient. Over the years, they have facilitated thousands of successful partnerships, helping companies reduce costs by up to 50% while simultaneously improving customer satisfaction scores.
Company Differentiation
What truly differentiates Outsource Consultants as an organization is their "broker-agnostic" philosophy and their deep-rooted commitment to objectivity. Unlike traditional agencies that may have preferential kickback structures with specific BPOs, Outsource Consultants operates on a performance-based advisory model that prioritizes the client’s long-term success over short-term placement.
Their company culture is built on a foundation of "Strategic Partnership," where consultants act as an extension of the client’s internal procurement and operations teams. They invest heavily in proprietary market intelligence, maintaining a database of over 500 vetted BPO providers globally. This data-driven approach allows them to provide transparency in a market that is often opaque. Furthermore, their business model is unique because they offer their core matchmaking and advisory services at no cost to the client, as they are compensated by the service providers. This lowers the barrier to entry for companies seeking expert guidance while maintaining a high standard for vendor performance, as the consultants remain involved throughout the lifecycle of the contract to ensure service level agreements (SLAs) are met.
BPO Sourcing & Selection: The core offering where they match clients with the ideal call center or back-office partner.
Nearshore/Offshore Strategy: Specialized consulting for companies looking to move operations to Latin America, the Philippines, India, or South Africa.
RFP Management: A structured service for large enterprises that require a formal, documented procurement process.
BPO Performance Consulting: A "rescue" service for existing outsourcing contracts that are failing to meet KPIs.
Omnichannel Strategy: Consulting on how to integrate voice, chat, email, and social media support within an outsourced environment.
Product Differentiation
The primary "product" offered by Outsource Consultants is their proprietary vendor matching methodology and their comprehensive BPO database. Their unique technical advantage lies in the depth of their vetting process; they don't just look at pricing, but evaluate vendors based on "culture-fit," technological infrastructure, geographic stability, and historical performance metrics across specific verticals like healthcare, retail, and fintech.
Key product differentiators include:
- **Proprietary BPO Database:** Access to a curated network of over 500 global call centers and back-office providers that have undergone rigorous pre-screening.
- **Precision Matching Engine:** A methodology that aligns client-specific KPIs with vendor strengths, reducing the risk of outsourcing failure.
- **Cost-Free Advisory:** Providing executive-level consulting, RFP management, and vendor selection services without a direct fee to the client.
- **Omnichannel Expertise:** Specialized focus on matching brands with vendors capable of sophisticated omnichannel support, including AI-driven chat, social media management, and complex technical support.
By leveraging their market intelligence, they provide clients with "insider" pricing and contract terms that are typically unavailable to companies negotiating directly with BPOs.
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