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Quest
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Data Center

Manage and optimize your physical or virtual IT infrastructure. Centralize control, ensure high availability, and maximize efficiency with solutions for server management, storage, virtualization, and network monitoring.

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Quest

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Quest offers a comprehensive suite of technology solutions and services, including cybersecurity, cloud and managed services, disaster recovery, professional services, and infrastructure solutions, to help organizations optimize their IT environments.
Quest offers a comprehensive suite of technology solutions and services, including cybersecurity, cloud and managed services, disaster recovery, professional services, and infrastructure solutions, to help organizations optimize their IT environments.
Overview Buying Guide

Overview

Executive Overview

Quest offers customized, vendor-agnostic managed and professional services across the IT stack. From cloud to security, Quest enables flexible deployments via on-prem, hybrid, or cloud delivery. With global NOC/SOC, a la carte services, and flexible asset ownership, Quest supports complex, high-touch environments.

Company Differentiation

  • QuestFlex® consumption model supports CapEx/OpEx, co-managed or full delivery
  • Global delivery with 24/7 NOC/SOC and 1,000+ managed customers

Company Demographics

Revenue
Employees
Founded
Type

Product Offerings

  • Managed Services (MSP/MSSP): IaaS, DaaS, DRaaS, UCaaS, CCaaS, SD-WAN, and more
  • Cloud Services: Public, Private, and Hybrid
  • Cybersecurity: vCISO, Risk Mgmt, IR, SIEM, Monitoring
  • Pro Services: Architecture, Deployment, Licensing, Help Desk

Product Differentiation

  • Comprehensive stack delivery with one contract and no finger-pointing

Buying Guide

Product Type Matrix
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Vendor Net Promoter Score (NPS)

NPS Score

Data provided by AVANT

Unlock NPS (Net Promoter Score) generated from Trusted Advisors, including CXponent, based on actual experiences clients have with Quest.

Best Fit

Quest: Optimizing IT Environments with Comprehensive Technology Solutions

Quest offers a comprehensive suite of technology solutions and services designed to help businesses optimize their IT environments and achieve their business objectives. From cybersecurity and cloud services to disaster recovery and infrastructure solutions, Quest provides the expertise and support you need to navigate today’s complex technology landscape. As a trusted advisor, CXponent can guide you through Quest’s offerings and help you select the solutions that best fit your specific requirements.

Key Features and Benefits

  • Cybersecurity: Protect your data and business with Quest's comprehensive cybersecurity services, including risk assessment, protection, and remediation.
  • Cloud and Managed Services: Optimize your IT environment with Quest's flexible and scalable cloud and managed services, including backup and recovery, infrastructure management, and communications.
  • Disaster Recovery: Minimize downtime and prevent data loss with Quest's disaster recovery solutions, including business continuity planning, disaster recovery testing, and data center services.
  • Professional Services: Leverage Quest's expertise for your IT projects with their professional services, including application development, staff augmentation, and project management.
  • Infrastructure Services: Enhance your physical security and communications with Quest's infrastructure services, including audio-visual solutions, wireless design, and network cabling.

Technical Requirements

  • Technical requirements vary depending on the specific solutions and services chosen.
  • Quest's team will work with you to assess your current IT environment and identify any technical prerequisites.

Business Requirements

  • Clearly define your business objectives and technology needs.
  • Evaluate your budget and desired consumption model (CapEx/OpEx).
  • Assess your internal IT resources and capabilities.

Use Cases

  • Organizations looking to enhance their cybersecurity posture and protect against cyber threats.
  • Businesses seeking to optimize their IT infrastructure and operations with cloud and managed services.
  • Companies needing to implement robust disaster recovery solutions to ensure business continuity.
  • Organizations requiring professional IT expertise for application development, project management, or staff augmentation.

Qualifying Questions

  • What are your primary IT challenges and pain points?
  • What are your current IT infrastructure and capabilities?
  • What are your business objectives for technology adoption?
  • What is your budget and desired consumption model?

Implementation Timeline & Consideration

  • Implementation timelines vary depending on the chosen solutions and project complexity.
  • Quest's team will provide detailed project plans and timelines based on your specific needs.
  • Effective communication and collaboration are essential for successful implementation.

ROI & Business Impact

  • Enhanced cybersecurity posture and reduced risk of cyberattacks.
  • Improved IT efficiency and operational effectiveness.
  • Increased business agility and scalability.
  • Reduced IT costs and optimized resource utilization.
  • Enhanced business continuity and disaster recovery capabilities.

Cost Model

  • Quest offers flexible consumption models, including CapEx and OpEx options.
  • Pricing varies based on the specific solutions and services chosen.
  • Quest's team will work with you to develop a cost-effective solution that aligns with your budget and requirements.

Role of Decision Makers

  • IT Managers: Evaluate technical requirements and compatibility with existing systems.
  • Business Leaders: Define business objectives and desired outcomes.
  • Finance Managers: Analyze budget and ROI considerations.
  • Procurement Managers: Negotiate contracts and manage vendor relationships.

Additional Consideration & Helpful Tips

  • Clearly define your business objectives and desired outcomes before engaging with Quest.
  • Assess your internal IT resources and capabilities to determine the appropriate level of support needed.
  • Evaluate Quest's vendor-agnostic approach and flexible consumption models to ensure alignment with your preferences.
  • Communicate effectively with Quest's team throughout the engagement process.

Next Steps

If you're looking to optimize your IT environment and achieve your business objectives, reach out to CXponent to discuss how Quest's solutions and services can benefit your organization. Our expert advisors can guide you through the evaluation, selection, and implementation process, ensuring a smooth and successful partnership with Quest.

Qualifying and Technical Questions

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Marketing Materials

Quest Software Details
Vendor-Agnostic Managed Services Across the Full IT Stack
Categories

Data Center

Manage and optimize your physical or virtual IT infrastructure. Centralize control, ensure high availability, and maximize efficiency with solutions for server management, storage, virtualization, and network monitoring.

Focus Industries
Interested in Quest?
Talk to a technology advisor for no cost/obligation to better understand how Quest can be a fit for your business.