S-NET Communications provides managed cloud communications and networking solutions for mid-market and enterprise firms, specializing in high-touch, white-glove service.
S-NET Communications provides managed cloud communications and networking solutions for mid-market and enterprise firms, specializing in high-touch, white-glove service.
S-NET Communications is a comprehensive provider of cloud-based communication and networking solutions, primarily serving mid-market and enterprise-level organizations. Founded in 2006 and headquartered in the Chicago area, the company has evolved from a traditional telecommunications provider into a sophisticated Managed Service Provider (MSP) specializing in the convergence of voice, data, and cloud technologies.
The company’s core offerings center on a full-stack communications portfolio. This includes S-NET Cloud Phone Systems (UCaaS), which provide seamless collaboration across mobile, desktop, and desk phone environments; S-NET Contact Center (CCaaS), designed for high-volume customer engagement; and a robust suite of Managed Networking services, including SD-WAN, dedicated fiber internet, and managed Wi-Fi.
S-NET has established a significant market presence by targeting industries with complex communication requirements and high stakes for downtime, such as healthcare, finance, retail, and manufacturing. Their business focus is not merely on providing software, but on delivering a fully managed experience. This includes handling the design, implementation, and ongoing maintenance of the technology, which appeals to IT departments looking to offload the complexities of multi-site connectivity and unified communications. Over the years, S-NET has maintained a reputation for reliability, scaling its infrastructure to support thousands of endpoints across global deployments while maintaining the personalized service of a boutique firm.
Company Differentiation
S-NET Communications distinguishes itself through a "white-glove" service model that is increasingly rare in the era of automated, self-service SaaS platforms. Their company culture is built on the philosophy of being a dedicated technology partner rather than a mere utility provider. This is reflected in their business model, which pairs every client with a dedicated Project Manager and Technical Account Manager for the duration of their relationship.
While many competitors prioritize rapid, high-volume customer acquisition, S-NET focuses on the lifecycle of the customer. Their approach to customer success is deeply proactive; they manage the entire migration process—from initial site surveys and network design to on-site installation and personalized staff training. This "human-centric" philosophy extends to their support structure, which is entirely based in the United States and offers direct access to engineers without the friction of multi-tiered call centers. By prioritizing long-term stability and high-touch engagement, S-NET builds deep institutional knowledge of their clients' businesses, allowing them to provide strategic consulting that transcends basic troubleshooting.
S-NET Communications provides several core product tiers and add-on services:
S-NET Cloud Phone System (UCaaS): The flagship hosted PBX offering, including unlimited domestic calling, mobile/desktop apps, and basic conferencing.
S-NET Contact Center (CCaaS): An advanced tier for customer service teams, featuring multi-channel queuing, IVR, call recording, and reporting.
Managed SD-WAN: A networking solution that prioritizes voice/video traffic and provides failover capabilities to ensure 100% uptime.
Microsoft Teams Direct Routing: A specialized integration that allows users to make and receive external calls directly within the Microsoft Teams interface using S-NET’s voice backbone.
Managed IT & Security: Beyond communications, S-NET offers managed firewall, endpoint protection, and cloud backup services.
Fiber & Connectivity: Provisioning of dedicated internet access (DIA) and private networking circuits.
Product Differentiation
The S-NET product suite is characterized by its "Managed Everything" approach, which integrates Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS), and managed networking into a cohesive ecosystem. A key technical differentiator is their emphasis on the underlying infrastructure; unlike "over-the-top" providers that rely solely on the public internet, S-NET often manages the SD-WAN and fiber connectivity to ensure end-to-end Quality of Service (QoS) for voice and video traffic.
Unique features of their platform include:
- Custom Integration Framework: S-NET offers deep integrations with industry-specific CRMs and ERPs, moving beyond standard Salesforce or Microsoft 365 plugins to create bespoke workflows.
- Hybrid Cloud Architecture: Their ability to bridge legacy on-premise equipment with modern cloud features allows for a phased migration that minimizes operational risk.
- Advanced Managed Security: By embedding security protocols directly into the communication layer, including managed firewalls and encrypted voice paths, they provide a hardened environment suitable for regulated industries.
- Scalable CCaaS: Their contact center solution offers sophisticated IVR, omnichannel routing, and real-time analytics that are typically found in enterprise-only tools, but scaled and managed for mid-sized organizations.
This holistic control over both the application and the network layer allows S-NET to guarantee higher uptime and better call quality than providers who do not touch the local area network.
