Overview
Executive Overview
Sakon is a leading provider of Telecom Expense Management (TEM), Managed Mobility Services (MMS), and Cloud Expense Management solutions. Founded in 2003 and headquartered in Concord, Massachusetts, the company has evolved from a boutique consultancy into a global technology powerhouse. Sakon’s mission is to help large enterprises simplify the management of their complex communications ecosystems, which have become increasingly fragmented with the rise of remote work, IoT, and multi-cloud environments.
The company serves a prestigious clientele, including several Fortune 500 and Global 2000 organizations across industries such as financial services, healthcare, manufacturing, and retail. Sakon’s core offering is its integrated platform that provides end-to-end visibility into connectivity spend and usage. This includes managing the lifecycle of mobile devices, auditing and paying telecom invoices, and optimizing network configurations to reduce costs and improve performance.
Sakon’s market presence is bolstered by its strategic partnerships with major carriers and system integrators. Over the past two decades, the company has established a reputation for successfully executing large-scale digital transformations, particularly for organizations migrating from legacy MPLS networks to SD-WAN or managing massive fleets of mobile devices. With a global delivery model and deep domain expertise, Sakon focuses on turning connectivity from a complex overhead expense into a strategic asset that drives employee productivity and business agility.
Company Differentiation
Sakon distinguishes itself through a "people-first, platform-led" philosophy that bridges the gap between complex enterprise technology and end-user experience. Unlike traditional Managed Service Providers (MSPs) that rely heavily on manual labor or legacy software vendors that offer "empty" tools, Sakon operates with a business model centered on "Co-managed Services." This approach allows customers to choose a hybrid model where Sakon’s experts manage high-complexity tasks while the internal team retains control via the platform.
The company culture is deeply rooted in transparency and agility, often acting as a strategic consultant rather than a mere utility provider. Sakon’s approach to customer success is defined by its "Transformation Journey" methodology, which moves beyond simple cost-cutting to focus on operational excellence and employee empowerment. They position themselves as a long-term partner for Global 2000 companies, emphasizing a shared responsibility model that ensures the software is actually adopted and optimized, rather than becoming shelfware. This commitment to the "human element" of digital transformation—ensuring employees have the right devices and connectivity at the right time—sets them apart as an organization that values outcome over output.
Company Demographics
Product Offerings
- Sakon Mobile: A comprehensive solution for MMS, including procurement, logistics, and lifecycle management for corporate and BYOD devices.
- Sakon Network: The TEM-focused offering that manages fixed-line telecom, internet, and wide-area network (WAN) expenses and inventory.
- Sakon Cloud: Tools for managing and optimizing SaaS licenses and public cloud (IaaS) consumption.
- Sakon Services: Professional and managed services ranging from one-time audits and carrier contract negotiations to ongoing "BPO" (Business Process Outsourcing) for telecom operations.
- Sakon Marketplace: A portal for end-users to shop for approved devices and services based on corporate policy.
Product Differentiation
Sakon’s product suite is built on a unified, cloud-native architecture designed to handle the scale and complexity of Global 2000 enterprises. A key differentiator is its "Network First" approach to Telecom Expense Management (TEM). While many competitors focus solely on invoice processing, Sakon integrates network inventory management with financial workflows, providing a "living" record of every circuit, device, and service across the globe.
Key technical advantages include:
- **Sakon Mobile:** A comprehensive Managed Mobility Services (MMS) solution that automates the entire device lifecycle—from procurement and staging to repair and recycling—integrated directly into ServiceNow or other ITSM platforms.
- **Advanced API Framework:** Sakon features a robust integration layer that connects seamlessly with HRIS, ERP, and ITSM systems, ensuring that connectivity data is never siloed.
- **Global Reach & Localization:** The platform is purpose-built for international operations, supporting multi-currency, multi-language, and complex global tax structures that are often a hurdle for regional players.
- **Self-Service Portal:** Sakon provides an intuitive employee portal that reduces IT ticket volume by allowing users to manage their own device upgrades, plan changes, and troubleshooting within corporate policy.
By centralizing fixed wireline, mobile, and cloud communications into a single pane of glass, Sakon eliminates the need for disparate tools and provides actionable insights through its advanced analytics engine, which uses machine learning to identify optimization opportunities and anomalies in real-time.
