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Sanas
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Enhanced Language Understanding

Break down language barriers and improve communication. Use AI-powered language understanding to neutralize accents, translate conversations in real-time, and improve accessibility.

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Gain insights from customer interactions and voice data. Analyze call recordings and transcripts to identify trends, improve agent performance, and uncover customer sentiment.

Noise Cancellation

Real-time background noise and voice removal for call center agents.

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Transform data into actionable insights. Visualize data, create interactive dashboards, and generate reports to track KPIs, identify trends, and make informed business decisions.

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Sanas

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Sanas offers AI-powered real-time accent translation technology, helping businesses eliminate communication barriers and improve customer interactions.
Sanas offers AI-powered real-time accent translation technology, helping businesses eliminate communication barriers and improve customer interactions.
Overview Buying Guide

Overview

Executive Overview

Sanas delivers real-time speech enhancement and accent translation for offshore and multilingual agents. The patented technology preserves natural voice identity while improving clarity and reducing friction, enabling BPOs and global contact centers to drive higher CSAT and trust.

Company Differentiation

- Voice-preserving accent translation vs. avatar impersonation - 150K+ live agents deployed

Company Demographics

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Product Offerings

  1. Sanas Core

- Description: This foundational package provides essential real-time accent translation capabilities for businesses looking to improve communication clarity.

- Differentiation: Offers low-latency processing with basic integration options for existing customer support systems.

- Use Cases: Ideal for small to medium-sized businesses or teams that require immediate communication enhancement without extensive customization.

  1. Sanas Professional

- Description: Building on the Core package, this tier includes advanced analytics and reporting features, enabling organizations to assess the effectiveness of communication improvements.

- Differentiation: Includes enhanced security features and custom integration support, allowing businesses to tailor the solution to their specific needs.

- Use Cases: Best suited for medium to large enterprises that require deeper insights into communication performance and have a larger volume of customer interactions.

  1. Sanas Enterprise

- Description: A comprehensive solution designed for large-scale implementations, offering all features from the Professional tier plus additional customization options.

- Differentiation: Supports an unlimited number of users and provides dedicated account management, ensuring optimal deployment and ongoing support.

- Use Cases: Perfect for large BPOs and global contact centers that need robust features and scalability to support extensive multilingual customer interactions.

  1. Sanas Custom Solutions

- Description: Tailored solutions designed to meet unique business needs, including specific industry requirements or integration with proprietary systems.

- Differentiation: Personalized development to address unique challenges and leverage existing technologies within the business.

- Use Cases: Suitable for organizations with specific communication needs or unique operational processes that require a bespoke approach.

Product Differentiation

- Low-latency, real-time processing with high-grade security and privacy

Buying Guide

Best Fit

For businesses looking to enhance communication clarity and customer support with real-time accent translation, Sanas offers an innovative platform that improves understanding and facilitates smoother interactions. CXponent can help you assess your needs and implement Sanas’s solutions to optimize your customer communications.

Key Features and Benefits

  • Accent Translation Technology: Sanas provides real-time accent translation, enabling clear communication between speakers of different accents by neutralizing accents without altering the speaker’s voice characteristics.
  • Enhanced Customer Support: By improving comprehension, Sanas helps businesses reduce misunderstandings and improve customer satisfaction during support calls, regardless of regional accents.
  • Real-Time Processing: Sanas operates in real-time, ensuring that conversations remain fluid and natural, with minimal delay between the speaker and listener.
  • Multi-Channel Support: Sanas works across multiple channels, including voice calls, video conferencing, and chat platforms, enhancing communication in various customer service and collaboration environments.
  • Easy Integration: Sanas integrates with existing communication and contact center platforms, allowing businesses to implement accent translation without disrupting existing workflows.

Technical Requirements

  • Cloud-Based Platform: Sanas operates as a cloud-based solution, requiring reliable internet access and compatible devices to provide real-time accent translation services.
  • Integration Capabilities: Sanas integrates with communication tools, including contact center platforms and video conferencing systems, ensuring seamless functionality across multiple channels.
  • Security & Compliance: Sanas adheres to industry-standard security protocols to protect the integrity and privacy of communications, ensuring that all translated conversations remain confidential and secure.
  • Low Latency Requirements: Businesses must ensure sufficient internet bandwidth and low-latency environments to minimize any potential delay in real-time translation during live conversations.

Business Requirements

  • Improved Global Communication: Businesses with diverse customer bases or global teams will benefit from Sanas’s ability to neutralize accents and enhance clarity during conversations.
  • Customer Service Optimization: Companies looking to reduce misunderstandings and improve customer satisfaction during support calls can leverage Sanas’s real-time accent translation technology.
  • Multi-Channel Communication Needs: Organizations that require clear communication across voice, video, and chat platforms will find Sanas’s multi-channel support valuable for consistent engagement.
  • Contact Center Integration: Ensure that Sanas integrates smoothly with your existing contact center or communication platforms to enhance customer interactions without disrupting workflows.

Use Cases

  • Enhanced Customer Support: Sanas helps businesses improve customer service interactions by neutralizing accents, making it easier for customers and agents to understand one another during support calls.
  • Global Collaboration: Sanas’s real-time accent translation facilitates better communication among global teams, improving collaboration and reducing language barriers during video calls and meetings.
  • Reduced Communication Friction: Businesses can use Sanas to reduce friction in communication caused by heavy accents, improving the overall customer experience and ensuring that conversations remain clear and productive.
  • Multilingual Contact Centers: Sanas enables multilingual contact centers to improve communication across diverse language backgrounds, ensuring clear and effective customer support.

Qualifying Questions

  • Does your business interact with customers or team members who have diverse accents, and do you need to improve communication clarity in those interactions?
  • Are you looking to reduce misunderstandings and improve customer satisfaction during support calls by enhancing the clarity of spoken conversations?
  • Is it important for your business to offer clear communication across voice, video, and chat platforms in a multi-channel environment?
  • Do you need a solution that integrates seamlessly with your existing communication or contact center platforms to improve the quality of interactions?

Implementation Timeline & Considerations

  • Deployment Time: Sanas’s platform can typically be implemented within 4-6 weeks, depending on the level of customization and the complexity of integration with existing communication platforms. Depending on IT change management requirements we have seen deployments turned around within 1 week.
  • Deployment Method: Sanas is deployed on employees' local computers rather than the cloud. This is typically deployed by Enterprise IT departments through end point management software such as Microsoft Intune or Jamf Pro.
  • Considerations: Ensure that your IT and operations teams are involved in the implementation process to manage integration with communication systems and to optimize real-time processing for minimal latency.
  • Security & Compliance: Verify that Sanas’s security protocols align with your organization’s data protection and compliance requirements, especially when handling customer communications.

ROI and Business Impact

  • Improved Customer Satisfaction: By enhancing the clarity of conversations, Sanas helps businesses reduce misunderstandings and improve customer satisfaction during support interactions.
  • Enhanced Global Communication: Sanas’s accent translation technology improves communication between global teams and customers, facilitating clearer conversations and reducing language barriers.
  • Operational Efficiency: Sanas reduces the time and effort spent resolving misunderstandings caused by accent differences, improving overall operational efficiency and customer experience.
  • Scalable Communication Solutions: Sanas’s platform scales with your business, allowing you to provide clear communication across growing global teams and customer bases.

Cost Model & Pricing

Sanas offers subscription-based pricing based on the number of users and the level of integration required. Pricing scales with the size of the business and the volume of communications needing translation. Custom pricing is available for enterprises with larger-scale customer support or communication needs.

Roles of Decision Makers

  • Customer Support Leaders: Oversee the deployment of Sanas’s accent translation tools to ensure improved clarity during customer interactions and enhanced satisfaction.
  • IT Leaders: Manage the integration of Sanas’s platform with existing communication and contact center systems, ensuring smooth operation and minimal latency.
  • Operations Managers: Evaluate the impact of improved communication clarity on customer satisfaction, team collaboration, and overall operational efficiency.
  • Compliance Officers: Ensure that Sanas’s platform meets the organization’s data protection and regulatory compliance standards for customer communications.

Additional Considerations & Helpful Tips

  • Accent Translation Strategy: Develop a clear strategy for implementing accent translation across customer support and internal communication channels to improve clarity and reduce misunderstandings.
  • Global Communication Planning: Use Sanas’s technology to facilitate clearer communication among global teams, ensuring better collaboration and productivity.
  • CRM and Contact Center Integration: Ensure that Sanas’s platform integrates fully with your CRM and contact center systems to optimize customer interactions and data management.
  • Latency Minimization: Plan for optimal internet bandwidth and low-latency environments to ensure real-time accent translation with minimal delays during conversations.

Next Steps

Looking to improve communication clarity and reduce misunderstandings with Sanas’s real-time accent translation solutions? CXponent can help you assess your needs and implement Sanas’s platform. Contact us today to get started.

Qualifying and Technical Questions

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Marketing Materials

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Sanas Software Details
Transform Communication with Sanas AI-Powered Accent Translation
Categories

Analytics

Transform data into insights. Solutions in this category help you collect, visualize, and analyze data to make informed business decisions, track KPIs, and uncover opportunities for growth.

Self Service

Empower customers and employees to find answers and resolve issues independently. Reduce support ticket volume and improve satisfaction with knowledge bases, chatbots, and customer portals.

Product Types (Software Comparison Matrix)

Enhanced Language Understanding

Break down language barriers and improve communication. Use AI-powered language understanding to neutralize accents, translate conversations in real-time, and improve accessibility.

Interaction and Speech Analytics

Gain insights from customer interactions and voice data. Analyze call recordings and transcripts to identify trends, improve agent performance, and uncover customer sentiment.

Noise Cancellation

Real-time background noise and voice removal for call center agents.

Reporting, Business Intelligence (BI) and Customer Insights

Transform data into actionable insights. Visualize data, create interactive dashboards, and generate reports to track KPIs, identify trends, and make informed business decisions.

Focus Industries
Interested in Sanas?
Talk to a technology advisor for no cost/obligation to better understand how Sanas can be a fit for your business.