Streamline communication and collaboration. Integrate voice, video, messaging, and conferencing into a single platform for seamless interaction and teamwork.
Build and deploy communication-enabled applications quickly and easily. Add voice, video, messaging, AI and other communication features to your applications without complex infrastructure or coding.
Sangoma Technologies Corporation is a leading provider of unified communications (UC) solutions, offering a comprehensive suite of products and services that enable businesses to connect, collaborate, and communicate effectively.
Sangoma Technologies Corporation is a leading provider of unified communications (UC) solutions, offering a comprehensive suite of products and services that enable businesses to connect, collaborate, and communicate effectively.
Sangoma provides secure, private cloud UCaaS and contact center solutions with full ownership of its stack. With international capabilities, integrated mobile apps, and high-availability instances, Sangoma offers seamless collaboration and built-in CRM, video, and contact center features.
Company Differentiation
Dedicated private instances with no multi-tenant failure risk
Built-in call center, CRM, softphone, and mobile capabilities
Sign in or create an account to see how Sangoma compares to other vendors in our marketplace by the product types that you care about. Select up to 10 product types that you would like to see compared.
Sangoma Technologies Corporation: Connecting Businesses with Unified Communications Solutions
Sangoma Technologies Corporation is a leading provider of unified communications (UC) solutions, offering a comprehensive suite of products and services that enable businesses to connect, collaborate, and communicate effectively. As a trusted advisor, CXponent can guide you in leveraging Sangoma's solutions to modernize your communication infrastructure and achieve your business objectives.
Key Features and Benefits
Unified Communications: Integrate voice, video, messaging, and collaboration tools into a single platform, streamlining communication and enhancing productivity.
Contact Center Solutions: Empower your customer service teams with advanced features like omnichannel support, intelligent routing, and real-time analytics to deliver exceptional customer experiences.
Cloud Communications Platform as a Service (CPaaS): Integrate communication capabilities into your applications and workflows, enhancing customer engagement and streamlining operations.
Managed Services: Offload the management of your communication infrastructure to Sangoma's experts, freeing up IT resources and ensuring optimal performance.
Technical Requirements
Internet Connectivity: Reliable internet connection with sufficient bandwidth to support voice and data traffic.
Device Compatibility: Compatible devices for accessing Sangoma's services, including computers, smartphones, and desk phones.
Integration Compatibility: Ensure compatibility with existing business applications and systems for seamless integration.
Business Requirements
Communication Needs Assessment: Identify your specific communication requirements and pain points.
Scalability and Flexibility: Choose solutions that can adapt to your changing business needs and growth.
Budget and ROI: Evaluate the cost-effectiveness and potential return on investment of Sangoma's solutions.
Use Cases
Businesses with Remote Teams: Enable seamless communication and collaboration for remote and distributed workforces.
Organizations with High Call Volumes: Leverage scalable solutions to manage high call volumes and improve customer service efficiency.
Companies Seeking to Enhance Customer Experience: Utilize contact center solutions and CPaaS capabilities to personalize customer interactions and improve satisfaction.
Qualifying Questions
What are your primary communication challenges?
What are your current phone system and infrastructure capabilities?
What are your business objectives for communication and customer engagement?
What is your budget and timeline for implementing a new solution?
Implementation Timeline & Consideration
Implementation timelines vary depending on the complexity of the project and chosen solutions.
Sangoma's team provides onboarding and support to ensure a smooth transition.
Integration with existing systems may require additional time and coordination.
Proper planning and communication are essential for a successful implementation.
ROI & Business Impact
Improved operational efficiency through streamlined communication and collaboration.
Enhanced customer satisfaction through personalized interactions and efficient support.
Increased sales productivity through integrated communication tools and workflows.
Reduced communication costs through optimized call routing and resource utilization.
Cost Model
Sangoma offers flexible pricing models based on your specific needs and usage. Their pricing is competitive and transparent, with various options to suit different budgets and requirements. CXponent can help you understand Sangoma's pricing and develop a cost-effective solution that meets your needs.
Role of Decision Makers
IT Managers: Evaluate technical requirements and infrastructure compatibility.
Communication Managers: Assess communication needs and user experience.
Sales Managers: Analyze sales productivity and customer engagement improvements.
Customer Service Managers: Evaluate contact center features and customer satisfaction impact.
Additional Consideration & Helpful Tips
Consider your long-term communication needs and scalability requirements.
Evaluate the integration capabilities with your existing business applications.
Prioritize solutions that offer robust security and reliability features.
Choose a vendor with a proven track record and strong customer support.
Next Steps
If you're looking to enhance your business communication and customer engagement capabilities, contact CXponent to explore how Sangoma's solutions can benefit your organization. Our expert advisors can provide personalized guidance and support throughout the evaluation, implementation, and ongoing management of your Sangoma services.
Streamline communication and collaboration. Integrate voice, video, messaging, and conferencing into a single platform for seamless interaction and teamwork.
Build and deploy communication-enabled applications quickly and easily. Add voice, video, messaging, AI and other communication features to your applications without complex infrastructure or coding.
