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Software Details
SCB Global
Categories

Automation

Streamline processes and boost efficiency. Automate repetitive tasks, integrate systems, and orchestrate complex workflows to save time, reduce errors, and free up your team to focus on strategic initiatives.

Business Operations

Centralize and optimize core business functions. From project management and financial planning to HR and supply chain, this category covers the software that keeps your business running smoothly.

Cloud Security

Safeguard your cloud infrastructure and data. Protect your business from cyber threats with solutions for identity management, data encryption, threat detection, and compliance.

Connectivity

Establish seamless communication and data exchange. Connect your systems, applications, and people with networking solutions, telecom, VPNs, APIs, and integration platforms.

Customer Journey Orchestration (CCaaS)

Deliver personalized and seamless customer experiences across all channels. Manage customer interactions, automate engagement, and build lasting relationships with tools for contact center operations, omnichannel communication, and customer journey mapping.

Digital Workplace

Empower employees with a modern and collaborative work environment. Foster productivity, communication, and knowledge sharing with tools for collaboration, communication, and information access.

SD-WAN

Optimize network performance and reliability with intelligent traffic routing. Software-defined wide area networking (SD-WAN) helps you manage multiple WAN connections for better performance and cost savings.

Unified Communications (UCaaS)

Streamline communication and collaboration. Integrate voice, video, messaging, and conferencing into a single platform for seamless interaction and teamwork.

Types

Cloud Connectivity (Internet Exchange)

Connect directly to cloud service providers for improved performance and reduced latency. Establish private, secure connections to major cloud platforms for optimal cloud application access.

Compliance

Manage risk and adhere to industry regulations. Streamline compliance processes, track regulatory changes, and conduct audits with tools that help you stay ahead of the curve.

CRM and Case Management

The "source of truth" for sales and customer service that helps organizations track and manage customer information (CRM) and support cases (Case Management)

Desktop as a Service (DaaS)

Deliver virtual desktops and applications to users on any device. Simplify IT management, reduce costs, and improve security with cloud-based desktop virtualization.

Meetings & Conferencing

Connect and collaborate with teams and clients from anywhere. Host online meetings, webinars, and conferences with tools that facilitate audio, video, and screen sharing.

Omni-Channel Routing

Route customer interactions to the most appropriate agent or resource based on skills, availability, and channel. Deliver seamless customer experiences across voice, chat, email, and social media. This allows your agents to work out of a single tool and enables operations to more efficiently staff support.

Productivity

Boost individual and team productivity with tools that streamline workflows and enhance collaboration. Manage tasks, track time, and share documents seamlessly to get more done in less time.

Remote Management and Monitoring

Manage and monitor your IT infrastructure from anywhere. Gain visibility into network performance, system health, and security threats with remote management tools.

SD-WAN (Edge Router replacement)

Advanced SD-WAN solutions designed to replace traditional edge routers, offering enhanced network performance, security, and simplified management for distributed enterprises.

SD-WAN (Network based)

Network-based SD-WAN solutions that provide centralized control, improved application performance, and robust security across multiple locations, ideal for modern, agile businesses.

Secure Access (VPN Replacement)

Next-generation secure access solutions that replace traditional VPNs, offering seamless, secure connectivity for remote and mobile users with enhanced performance and user experience.

Voice Communication/VoIP

Advanced VoIP solutions that provide high-quality voice communication over the internet, offering cost savings, scalability, and a range of features for businesses of all sizes.

WAN Transport and Connectivity

Solutions that ensure reliable, high-speed WAN connectivity for businesses, supporting critical applications and enabling seamless communication across multiple locations.

Wireless, Broadband, Cloud Interconnect, etc

Comprehensive connectivity solutions, including wireless, broadband, and cloud interconnect services, ensuring robust, high-speed internet access and seamless cloud integration.

Workflow Automation

Workflow automation is the process of using rule-based logic to launch a series of tasks between systems using APIs. Tools that automate repetitive tasks and streamline business processes, improving efficiency, reducing errors, and freeing up resources for more strategic activities.

Interested in SCB Global
Talk to a technology advisor for no cost/obligation to better understand how SCB Global can be a fit for your business.
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SCB Global
More Details
SCB Global provides native Microsoft Teams cloud calling and omnichannel contact center solutions, optimizing global communication and collaboration for businesses.
SCB Global provides native Microsoft Teams cloud calling and omnichannel contact center solutions, optimizing global communication and collaboration for businesses.
Overview Buying Guide

Overview

Established in 2004, SCB Global is a leading provider of unified communications solutions, specializing in native Microsoft Teams integrations. The company offers cloud calling, omnichannel contact center, and advanced security solutions, helping businesses optimize their remote workforces and enhance collaboration. With numbering coverage in 182 countries and full-stack Microsoft Teams solutions in over 63 countries, SCB Global serves mid-market and enterprise businesses globally. As a Microsoft Gold Partner, SCB Global is known for delivering tailored communication solutions that improve business efficiency and collaboration within Microsoft Teams.

CXponent's Take

Product Differentiation

  • Native Microsoft Teams cloud calling with advanced PBX features like SMS, e-Fax, and IVR.
  • Omnichannel contact center solutions integrated with Microsoft Teams.
  • Global reach with voice coverage in 182 countries.
  • Advanced SD-WAN and security solutions to optimize remote work performance.
  • Customizable Microsoft Teams solutions tailored to enterprise requirements.

Company Differentiation

  • SCB Global is a leading Microsoft Teams integration provider with over 12 years of experience delivering Microsoft voice solutions.
  • Offers native cloud calling and omnichannel contact center solutions for Microsoft Teams.
  • Global reach with numbering coverage in 182 countries and full-stack Microsoft Teams voice solutions in over 63 countries.
  • Specializes in enhancing remote work and collaboration with advanced SD-WAN, security, and compliance solutions.
  • Recognized as a trusted Microsoft Gold Partner and CSP (Cloud Solution Provider).

Buying Guide

For businesses looking to unify global communication and collaboration through UCaaS and CCaaS solutions, SCB Global provides a comprehensive platform that streamlines interactions across channels. CXponent can help you assess your needs and implement SCB Global’s solutions to enhance your global communication strategies.

Key Features and Benefits

  • Global UCaaS Platform: SCB Global offers a Unified Communications as a Service (UCaaS) platform that integrates voice, video, messaging, and collaboration tools, providing a seamless communication experience for global teams.
  • Cloud PBX: SCB Global’s cloud PBX solution replaces traditional phone systems with a cloud-based alternative, offering features such as call routing, voicemail, and virtual numbers, enabling businesses to scale their communications easily.
  • Microsoft Teams Integration: SCB Global integrates with Microsoft Teams, extending its communication capabilities by enabling external calling, global collaboration, and enhanced contact center functionality.
  • Global Collaboration Tools: SCB Global’s platform supports global collaboration through video conferencing, file sharing, and team messaging, enabling remote and distributed teams to work together effectively.
  • Contact Center as a Service (CCaaS): SCB Global provides CCaaS solutions that integrate with CRM systems, offering omnichannel customer support, intelligent call routing, and real-time analytics to improve customer experiences.

Technical Requirements

  • Cloud-Based Platform: SCB Global operates fully in the cloud, requiring stable internet access and compatible devices to access its UCaaS and collaboration features.
  • Integration Capabilities: SCB Global integrates with major platforms like Microsoft Teams and CRM systems, ensuring seamless workflows and unified communication across business tools.
  • Security & Compliance: SCB Global adheres to industry-standard security protocols, including GDPR, SOC 2, and ISO 27001, ensuring the protection of communications and customer data.
  • Device Compatibility: SCB Global’s platform is compatible with desktops, mobile devices, and tablets, allowing teams to stay connected regardless of their location.

Business Requirements

  • Unified Global Communication Needs: Businesses with distributed teams and global operations will benefit from SCB Global’s UCaaS platform, which consolidates voice, video, and messaging into a single solution.
  • Cloud PBX Solutions: Organizations looking to replace traditional phone systems with a scalable cloud-based solution should consider SCB Global’s cloud PBX offering.
  • Microsoft Teams Integration: Companies using Microsoft Teams can leverage SCB Global’s integration to enhance communication, enabling external calling and expanded collaboration capabilities.
  • Omnichannel Customer Support: Businesses focused on improving customer support through contact center solutions will find value in SCB Global’s CCaaS platform, which integrates with CRM systems for unified customer interactions.

Use Cases

  • Unified Global Communication: SCB Global helps businesses consolidate their communication tools, enabling seamless voice, video, and messaging capabilities for global teams.
  • Cloud-Based Phone Systems: SCB Global’s cloud PBX replaces traditional phone systems, offering businesses a scalable and flexible communication solution.
  • Microsoft Teams Calling: With SCB Global’s integration, businesses using Microsoft Teams can extend its capabilities to include external calling and enhanced collaboration across distributed teams.
  • Omnichannel Customer Support: SCB Global’s CCaaS solution allows businesses to manage customer interactions across multiple channels, including voice, chat, and email, improving customer service efficiency and satisfaction.

Qualifying Questions

  • Does your business need to unify global communication through a cloud-based platform that integrates voice, video, and messaging tools?
  • Are you looking to replace traditional phone systems with a scalable cloud PBX solution that offers features like call routing and virtual numbers?
  • Do you require integration with Microsoft Teams to enable external calling and expand your team’s collaboration capabilities?
  • Is improving omnichannel customer support through a cloud-based contact center solution a priority for your business?

Implementation Timeline & Considerations

  • Deployment Time: SCB Global’s UCaaS and CCaaS solutions can typically be implemented within 6-10 weeks, depending on the size of the business and the complexity of integrations with existing systems.
  • Considerations: Ensure that your IT and operations teams are involved in the deployment process to configure communication workflows, integrate with CRM systems, and optimize Microsoft Teams functionality.
  • Security & Compliance: Verify that SCB Global’s security protocols and compliance certifications align with your organization’s regulatory requirements for data protection and communication security.

ROI and Business Impact

  • Improved Global Communication: SCB Global’s UCaaS platform consolidates communication tools, improving collaboration and productivity for remote and distributed teams.
  • Scalable Communication Solutions: By replacing traditional phone systems with SCB Global’s cloud PBX, businesses gain scalable communication capabilities that adapt to growth and changing needs.
  • Enhanced Customer Support: SCB Global’s CCaaS solution improves customer support by integrating omnichannel communication, intelligent call routing, and real-time analytics, leading to higher customer satisfaction.
  • Microsoft Teams Integration Benefits: SCB Global enhances Microsoft Teams with external calling and global collaboration tools, improving team communication and expanding collaboration capabilities.

Cost Model

SCB Global offers subscription-based pricing based on the number of users and the level of services required. Pricing scales with the size of the business and the scope of UCaaS and CCaaS solutions. Custom pricing is available for enterprises with global operations and complex communication needs.

Roles of Decision Makers

  • IT Leaders: Oversee the deployment of SCB Global’s UCaaS and CCaaS solutions to ensure smooth integration with existing systems and optimized communication workflows.
  • Operations Managers: Evaluate the impact of unified communication and collaboration tools on team productivity and customer service operations.
  • Customer Support Leaders: Use SCB Global’s CCaaS platform to enhance customer service operations, improving response times and customer satisfaction.
  • Compliance Officers: Ensure that SCB Global’s platform meets the organization’s data protection and regulatory compliance standards for communication and customer support.

Additional Considerations & Helpful Tips

  • Unified Communication Planning: Develop a strategy for consolidating global communication tools into SCB Global’s platform to streamline workflows and reduce costs.
  • Cloud PBX Implementation: Plan for the migration from traditional phone systems to SCB Global’s cloud PBX to ensure minimal disruption and seamless communication.
  • Microsoft Teams Integration Strategy: Leverage SCB Global’s integration to expand Microsoft Teams’ capabilities, enabling external calling and global collaboration.
  • Customer Support Optimization: Use SCB Global’s CCaaS platform to manage customer interactions across channels, improving service efficiency and customer satisfaction.

Next Steps

Looking to enhance your global communication and customer support with SCB Global’s cloud-based UCaaS and CCaaS solutions? CXponent can help you assess your needs and implement SCB Global’s platform. Contact us today to get started.

Software Details
SCB Global
Categories

Automation

Streamline processes and boost efficiency. Automate repetitive tasks, integrate systems, and orchestrate complex workflows to save time, reduce errors, and free up your team to focus on strategic initiatives.

Business Operations

Centralize and optimize core business functions. From project management and financial planning to HR and supply chain, this category covers the software that keeps your business running smoothly.

Cloud Security

Safeguard your cloud infrastructure and data. Protect your business from cyber threats with solutions for identity management, data encryption, threat detection, and compliance.

Connectivity

Establish seamless communication and data exchange. Connect your systems, applications, and people with networking solutions, telecom, VPNs, APIs, and integration platforms.

Customer Journey Orchestration (CCaaS)

Deliver personalized and seamless customer experiences across all channels. Manage customer interactions, automate engagement, and build lasting relationships with tools for contact center operations, omnichannel communication, and customer journey mapping.

Digital Workplace

Empower employees with a modern and collaborative work environment. Foster productivity, communication, and knowledge sharing with tools for collaboration, communication, and information access.

SD-WAN

Optimize network performance and reliability with intelligent traffic routing. Software-defined wide area networking (SD-WAN) helps you manage multiple WAN connections for better performance and cost savings.

Unified Communications (UCaaS)

Streamline communication and collaboration. Integrate voice, video, messaging, and conferencing into a single platform for seamless interaction and teamwork.

Types

Cloud Connectivity (Internet Exchange)

Connect directly to cloud service providers for improved performance and reduced latency. Establish private, secure connections to major cloud platforms for optimal cloud application access.

Compliance

Manage risk and adhere to industry regulations. Streamline compliance processes, track regulatory changes, and conduct audits with tools that help you stay ahead of the curve.

CRM and Case Management

The "source of truth" for sales and customer service that helps organizations track and manage customer information (CRM) and support cases (Case Management)

Desktop as a Service (DaaS)

Deliver virtual desktops and applications to users on any device. Simplify IT management, reduce costs, and improve security with cloud-based desktop virtualization.

Meetings & Conferencing

Connect and collaborate with teams and clients from anywhere. Host online meetings, webinars, and conferences with tools that facilitate audio, video, and screen sharing.

Omni-Channel Routing

Route customer interactions to the most appropriate agent or resource based on skills, availability, and channel. Deliver seamless customer experiences across voice, chat, email, and social media. This allows your agents to work out of a single tool and enables operations to more efficiently staff support.

Productivity

Boost individual and team productivity with tools that streamline workflows and enhance collaboration. Manage tasks, track time, and share documents seamlessly to get more done in less time.

Remote Management and Monitoring

Manage and monitor your IT infrastructure from anywhere. Gain visibility into network performance, system health, and security threats with remote management tools.

SD-WAN (Edge Router replacement)

Advanced SD-WAN solutions designed to replace traditional edge routers, offering enhanced network performance, security, and simplified management for distributed enterprises.

SD-WAN (Network based)

Network-based SD-WAN solutions that provide centralized control, improved application performance, and robust security across multiple locations, ideal for modern, agile businesses.

Secure Access (VPN Replacement)

Next-generation secure access solutions that replace traditional VPNs, offering seamless, secure connectivity for remote and mobile users with enhanced performance and user experience.

Voice Communication/VoIP

Advanced VoIP solutions that provide high-quality voice communication over the internet, offering cost savings, scalability, and a range of features for businesses of all sizes.

WAN Transport and Connectivity

Solutions that ensure reliable, high-speed WAN connectivity for businesses, supporting critical applications and enabling seamless communication across multiple locations.

Wireless, Broadband, Cloud Interconnect, etc

Comprehensive connectivity solutions, including wireless, broadband, and cloud interconnect services, ensuring robust, high-speed internet access and seamless cloud integration.

Workflow Automation

Workflow automation is the process of using rule-based logic to launch a series of tasks between systems using APIs. Tools that automate repetitive tasks and streamline business processes, improving efficiency, reducing errors, and freeing up resources for more strategic activities.

Interested in SCB Global
Talk to a technology advisor for no cost/obligation to better understand how SCB Global can be a fit for your business.