Solgari is a global provider of cloud-based contact center and unified communications solutions, specifically engineered to operate within the Microsoft 365 ecosystem. Headquartered in Ireland with a significant global presence, the company has carved out a niche as the premier choice for organizations that have standardized their operations on Microsoft Teams and Dynamics 365.
The company’s core offering is a Converged Communications-as-a-Service (CCaaS) platform. This platform bridges the gap between internal collaboration and external customer engagement. Historically, businesses had to maintain separate silos for their office phone systems (UCaaS) and their customer service centers (CCaaS). Solgari eliminates this divide, allowing every employee in an organization to act as a potential customer touchpoint.
Solgari serves a diverse range of industries, with a particular focus on highly regulated sectors such as financial services, healthcare, and professional services. These industries benefit from Solgari’s built-in compliance features, which automate the recording and archiving of communications to meet strict legal standards. The company’s market presence is bolstered by its status as a Microsoft Gold Partner and its availability on the Azure Marketplace, making it a preferred "co-sell" partner for Microsoft’s own sales teams. Their mission is to simplify the complex landscape of business communications by delivering a single, global, and compliant cloud solution.
Company Differentiation
Solgari distinguishes itself through a "customer-first, integration-only" philosophy. Unlike many competitors who attempt to pull customers into a proprietary ecosystem, Solgari’s business model is built on enhancing the investments organizations have already made in Microsoft. This creates a unique culture of partnership rather than competition with the world’s largest software provider.
The company operates with a lean, agile mindset that prioritizes rapid deployment and time-to-value. Their approach to customer success is deeply technical; they don't just provide a platform, they provide a blueprint for digital transformation within the Microsoft framework. By positioning themselves as the "functional glue" between Microsoft Teams and Dynamics 365, they eliminate the traditional friction between IT departments (who want stability) and business units (who want feature-rich communication tools). Their commitment to data sovereignty and compliance-by-design also sets them apart, as they inherit the robust security postures of the underlying Microsoft cloud while adding specific vertical-market regulatory layers.
Solgari for Microsoft Teams: A native app that adds contact center features (queues, recording, supervisor tools) directly into the Teams sidebar.
Solgari for Dynamics 365: An embedded communication window within Dynamics, allowing for automated data entry and click-to-dial functionality.
Solgari Converse: The standalone browser-based omni-channel console for organizations not using a specific CRM.
Compliance Suite: A specialized offering focused on high-fidelity recording and long-term encrypted storage for regulatory audits.
Global Voice: Carrier services providing PSTN connectivity and number porting globally.
Product Differentiation
The primary technical differentiator for Solgari is its status as a "Microsoft-native" solution. While many contact center providers offer "integrations" with Microsoft Teams, Solgari is built directly on the Microsoft Azure communication stack. This architecture allows for a "single pane of glass" experience where users never have to leave their primary productivity applications to handle complex customer interactions.
Key product advantages include:
* **Deep Dynamics 365 Integration:** Solgari offers more than just a pop-up screen; it enables full automation of data entry, sentiment analysis, and workflow triggering based on real-time voice and digital interactions.
* **All-Channel Coverage:** The platform handles voice, SMS, WhatsApp, WeChat, and video through a unified routing engine, ensuring that customer context is preserved regardless of the medium.
* **Automated Compliance:** Solgari includes built-in military-grade encryption and automated compliance recording (PCI DSS, MiFID II, GDPR) as a standard part of the communication flow, rather than an expensive add-on.
* **Rapid Deployment:** Because it leverages existing Microsoft infrastructure, Solgari can often be deployed in days or weeks, whereas traditional cloud contact centers require months of configuration and SIP trunking setup.
* **AI-Driven Insights:** By utilizing Azure Cognitive Services, Solgari provides real-time transcription and sentiment analysis, allowing supervisors to intervene in difficult calls instantly.
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Solgari Software Details
Elevate Customer Experience with Solgari All-Channel Communications
