Transform data into insights. Solutions in this category help you collect, visualize, and analyze data to make informed business decisions, track KPIs, and uncover opportunities for growth.
Safeguard your cloud infrastructure and data. Protect your business from cyber threats with solutions for identity management, data encryption, threat detection, and compliance.
Manage risk and adhere to industry regulations. Streamline compliance processes, track regulatory changes, and conduct audits with tools that help you stay ahead of the curve.
Software that collects and presents quantitative and qualitative data about how users interact with your product, website, and customer support org so you can better understand and improve your customer's experience.
Gain insights from customer interactions and voice data. Analyze call recordings and transcripts to identify trends, improve agent performance, and uncover customer sentiment.
Transform data into actionable insights. Visualize data, create interactive dashboards, and generate reports to track KPIs, identify trends, and make informed business decisions.
Salesforce provides a comprehensive CRM platform, enabling businesses to manage sales, service, marketing, and commerce at scale, with AI-powered insights.
Tethr provides AI-powered conversation intelligence to uncover root causes of churn, loyalty, and cost in customer interactions. It analyzes calls and chats to deliver insights into agent behavior, process gaps, and customer effort drivers.
Company Differentiation
Research-backed behavioral scoring engine for VOC and agent insights
Sign in or create an account to see how Tethr compares to other vendors in our marketplace by the product types that you care about. Select up to 10 product types that you would like to see compared.
For businesses looking to gain insights from customer interactions, Tethr offers AI-powered conversation intelligence for analyzing sentiment and optimizing support and sales outcomes. CXponent provides expert assistance to help you leverage Tethr’s platform for improving customer experience and operational performance.
Key Features and Benefits
Conversation Intelligence: Tethr provides AI-powered conversation intelligence, analyzing customer interactions across phone calls, chats, and emails to extract valuable insights and improve business outcomes.
Real-Time Analytics: Tethr’s platform delivers real-time analytics on customer conversations, enabling businesses to monitor sentiment, detect issues, and optimize customer interactions as they happen.
Customer Sentiment Analysis: Tethr uses natural language processing (NLP) to analyze customer sentiment across conversations, helping businesses understand how customers feel and respond accordingly.
Automated Insights and Recommendations: Tethr generates automated insights and recommendations based on conversation data, helping businesses identify trends, resolve issues, and enhance customer experience.
Seamless Integration: Tethr integrates with CRM and contact center platforms such as Salesforce, Zendesk, and Genesys, ensuring that customer data is unified and actionable across systems.
Technical Requirements
Cloud-Based Platform: Tethr is fully cloud-hosted, requiring stable internet connectivity and compatible devices for accessing conversation intelligence and analytics tools.
Integration Capabilities: Tethr integrates with CRM and contact center platforms like Salesforce, Zendesk, and Genesys, providing seamless access to conversation data and actionable insights.
Security & Compliance: Tethr adheres to industry-standard security protocols, including SOC 2 and GDPR, ensuring that customer data and conversations are protected and handled securely.
AI and NLP Configuration: Businesses must configure Tethr’s AI and natural language processing models to optimize conversation analysis and sentiment detection.
Business Requirements
Conversation Intelligence Needs: Businesses looking to extract insights from customer conversations to improve service, sales, and overall customer experience will benefit from Tethr’s AI-powered platform.
Sentiment Monitoring and Analysis: Companies focused on understanding customer sentiment and emotions across conversations should consider Tethr’s natural language processing capabilities.
Real-Time Analytics and Optimization: Organizations that want real-time visibility into customer interactions and the ability to optimize conversations as they happen will find value in Tethr’s analytics tools.
Integration with CRM and Contact Center Platforms: Ensure that Tethr integrates smoothly with your CRM and contact center platforms to unify conversation data and enhance customer interaction management.
Use Cases
Conversation Intelligence for Sales and Support: Tethr helps businesses analyze customer conversations across sales and support channels, identifying patterns, resolving issues, and improving customer outcomes.
Real-Time Sentiment Monitoring: With Tethr’s real-time sentiment analysis tools, businesses can monitor customer emotions during interactions and take action to improve satisfaction in the moment.
Automated Insights for Business Optimization: Tethr’s platform provides automated insights and recommendations based on conversation data, helping businesses optimize processes and enhance the overall customer experience.
Customer Interaction Data Integration: Tethr integrates with CRM and contact center platforms, ensuring that conversation data is unified and accessible across systems for improved decision-making.
Qualifying Questions
Does your business need AI-powered conversation intelligence to analyze customer interactions across multiple channels and extract actionable insights?
Are you looking to monitor customer sentiment in real-time to optimize interactions and improve satisfaction during conversations?
Do you require automated insights and recommendations to help identify trends, resolve issues, and enhance the overall customer experience?
Is it important for your business to integrate conversation data with existing CRM and contact center platforms for unified customer interaction management?
Implementation Timeline & Considerations
Deployment Time: Tethr’s platform can typically be implemented within 6-10 weeks, depending on the size of the organization and the complexity of integrations with CRM and contact center systems.
Considerations: Ensure that your IT, sales, and customer service teams are involved in the deployment process to configure AI models, integrate platforms, and optimize conversation intelligence workflows.
Security & Compliance: Verify that Tethr’s security protocols and compliance certifications meet your organization’s regulatory requirements for data protection and customer conversation management.
ROI and Business Impact
Improved Customer Satisfaction: Tethr’s conversation intelligence tools help businesses optimize customer interactions in real-time, leading to higher satisfaction and loyalty.
Enhanced Sales and Support Outcomes: By analyzing customer conversations and extracting actionable insights, Tethr helps businesses improve sales conversions and support resolutions.
Proactive Sentiment Management: With Tethr’s sentiment analysis capabilities, businesses can proactively address negative sentiment and resolve issues before they escalate, improving the overall customer experience.
Unified Customer Data: Tethr’s integration with CRM and contact center platforms ensures that conversation data is accessible and actionable across systems, improving decision-making and operational efficiency.
Cost Model
Tethr offers subscription-based pricing based on the number of users, conversation channels analyzed, and the level of AI-powered insights required. Pricing scales with the size of the organization and the complexity of conversation intelligence needs. Custom pricing is available for larger enterprises with extensive sales and support operations.
Roles of Decision Makers
Customer Service Leaders: Oversee the deployment of Tethr’s conversation intelligence tools to ensure improved customer interactions and optimized support outcomes.
Sales Leaders: Use Tethr’s conversation insights to identify trends, optimize sales conversations, and improve conversion rates.
IT Leaders: Manage the integration of Tethr’s platform with CRM and contact center systems, ensuring seamless data flow and unified conversation intelligence.
Compliance Officers: Ensure that Tethr’s platform meets the organization’s data protection and regulatory compliance standards for conversation management and analysis.
Additional Considerations & Helpful Tips
Conversation Intelligence Strategy: Develop a clear strategy for leveraging Tethr’s AI-powered insights to optimize customer interactions and improve business outcomes across sales and support channels.
Sentiment Analysis Planning: Use Tethr’s sentiment analysis tools to monitor customer emotions in real-time, ensuring that negative sentiment is addressed proactively and customer satisfaction is maintained.
CRM and Contact Center Integration: Ensure that Tethr integrates fully with your CRM and contact center platforms to unify conversation data and streamline interaction management workflows.
Real-Time Optimization: Leverage Tethr’s real-time analytics tools to monitor and optimize customer interactions as they happen, improving overall service quality and customer satisfaction.
Next Steps
Looking to enhance your customer conversations and optimize interactions with Tethr’s AI-powered conversation intelligence platform? CXponent can help you assess your needs and implement Tethr’s solutions. Contact us today to get started.
Transform data into insights. Solutions in this category help you collect, visualize, and analyze data to make informed business decisions, track KPIs, and uncover opportunities for growth.
Safeguard your cloud infrastructure and data. Protect your business from cyber threats with solutions for identity management, data encryption, threat detection, and compliance.
Manage risk and adhere to industry regulations. Streamline compliance processes, track regulatory changes, and conduct audits with tools that help you stay ahead of the curve.
Software that collects and presents quantitative and qualitative data about how users interact with your product, website, and customer support org so you can better understand and improve your customer's experience.
Gain insights from customer interactions and voice data. Analyze call recordings and transcripts to identify trends, improve agent performance, and uncover customer sentiment.
Transform data into actionable insights. Visualize data, create interactive dashboards, and generate reports to track KPIs, identify trends, and make informed business decisions.
Salesforce provides a comprehensive CRM platform, enabling businesses to manage sales, service, marketing, and commerce at scale, with AI-powered insights.
