Streamline processes and boost efficiency. Automate repetitive tasks, integrate systems, and orchestrate complex workflows to save time, reduce errors, and free up your team to focus on strategic initiatives.
truCX delivers a CX baselining and analytics platform built on Microsoft’s Power Platform to help contact centers and CX leaders accelerate discovery and digital transformation. The platform generates data-driven insights, sentiment analysis, and user engagement analytics in days, not months.
Company Differentiation
Built on Microsoft Power Platform with Azure, Dataverse, Power BI
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truCX: Accelerating CX Transformation with a Collaborative Platform
truCX is a cutting-edge customer experience (CX) collaboration platform designed to revolutionize how businesses orchestrate and enhance their CX strategies. Built on the robust Microsoft Power Platform and utilizing the power of Azure, Dataverse, Power BI, and Power Apps, truCX provides a seamless and efficient solution for businesses seeking to elevate their CX game. As a trusted advisor, CXponent will guide you in leveraging truCX's innovative platform to streamline your CX decision-making processes and drive exceptional customer experiences.
Key Features and Benefits
Accelerated CX Orchestration: truCX empowers businesses to accelerate their CX transformation journey by providing a centralized platform for collaboration, data analysis, and strategic planning. This enables faster decision-making, improved CX discovery, and enhanced project momentum, leading to more agile and responsive CX strategies.
Comprehensive Frameworks and Deep Dives: truCX offers a structured approach to CX baselining with its five core frameworks and numerous deep dives, allowing businesses to capture genuine organizational sentiments and gain a holistic view of their CX capabilities. This structured methodology ensures that CX initiatives are aligned with business goals and customer expectations, fostering trust, engagement, and meaningful connections.
Data-Driven Insights and Continuous Improvement: truCX transforms how businesses utilize data-driven insights for CX decision-making. The platform's powerful BI capabilities empower users to spot trends, capture justifications, and leverage sentiment analysis to gain a competitive advantage. truCX also promotes a culture of continuous improvement by enabling ongoing analysis, feedback integration, and iterative enhancements to CX strategies.
Customizable Resources and Collaborative Workspace: truCX provides a collaborative workspace hub with downloadable resources that customers can customize to their specific needs. These resources include ROI calculators, in-depth vendor evaluation questions, RFP and requirement templates, and business justification templates, streamlining the process of building and executing CX projects.
Technical Requirements
Microsoft Power Platform: truCX is built on the Microsoft Power Platform, so businesses will need access to this platform to utilize truCX's capabilities.
Internet Connectivity: A reliable internet connection is required for accessing and utilizing the truCX platform.
Device Compatibility: truCX is compatible with various devices, including computers, smartphones, and tablets, allowing for flexible access and collaboration.
Business Requirements
Commitment to CX Improvement: Businesses should have a clear commitment to improving their CX strategies and a willingness to invest in the tools and processes necessary to achieve this goal.
Cross-Functional Collaboration: truCX's platform is designed to foster collaboration among various CX stakeholders, so businesses should be prepared to involve teams from different departments in the CX baselining and strategy development process.
Data-Driven Decision-Making: truCX empowers data-driven decision-making, so businesses should have access to relevant CX data and a willingness to utilize this data to inform their strategies.
Use Cases
Businesses Seeking to Accelerate CX Transformation: truCX is ideal for businesses looking to accelerate their CX transformation journey by streamlining decision-making, fostering collaboration, and leveraging data-driven insights.
Organizations with Complex CX Ecosystems: truCX's comprehensive frameworks and deep dives are particularly beneficial for organizations with complex CX ecosystems, helping them gain a holistic view of their capabilities and identify areas for improvement.
Companies Committed to Continuous CX Improvement: truCX's platform and methodology support a culture of continuous improvement, making it an excellent choice for companies dedicated to ongoing refinement and enhancement of their CX strategies.
Qualifying Questions
What are your primary challenges in orchestrating and improving your CX strategies?
How committed is your organization to investing in CX transformation initiatives?
Do you have the necessary data and resources to support data-driven CX decision-making?
Are your various CX stakeholders willing and able to collaborate effectively on CX projects?
Implementation Timeline & Consideration
Rapid Onboarding: truCX offers a quick and easy onboarding process, allowing businesses to start utilizing the platform within days.
Seamless Integration: truCX is built on the Microsoft Power Platform, ensuring seamless integration with existing Microsoft technologies and minimizing implementation challenges.
User-Friendly Interface: truCX's intuitive and user-friendly interface requires minimal training, enabling teams to quickly adopt and leverage the platform's capabilities.
ROI & Business Impact
Accelerated CX Decision-Making: truCX empowers businesses to accelerate their CX decision-making processes, leading to faster implementation of CX initiatives and quicker realization of benefits.
Enhanced CX Strategy Development: truCX's comprehensive frameworks and deep dives enable businesses to develop more effective and holistic CX strategies, leading to improved customer satisfaction and loyalty.
Data-Driven CX Optimization: truCX's data-driven insights and continuous improvement methodology empower businesses to optimize their CX strategies based on real-time data and feedback, ensuring ongoing alignment with customer needs and expectations.
Increased Collaboration and Efficiency: truCX's collaborative workspace hub and customizable resources streamline CX project management and enhance cross-functional collaboration, leading to increased efficiency and productivity.
Cost Model
truCX offers flexible pricing plans to suit the diverse needs of businesses. The "Elite" subscription is tailored for mid-size to enterprise contact centers with over 300 agents, offering a comprehensive suite of features and ongoing support. For smaller contact centers with 25 to 300 agents, the "Engage" plan provides a one-time fee option for up to 10 users over 30 days, making it an ideal choice for those with specific project needs or seeking a "trojan horse" strategy to demonstrate the platform's value. CXponent can help you determine the most suitable pricing plan based on your specific requirements and budget.
Role of Decision Makers
CX Leaders and Managers: CX leaders and managers play a crucial role in driving CX transformation initiatives and utilizing truCX to develop and implement effective CX strategies.
IT and Technology Teams: IT and technology teams are responsible for evaluating and ensuring the seamless integration of truCX with existing systems and infrastructure.
Cross-Functional Stakeholders: truCX's collaborative platform requires the active participation of cross-functional stakeholders from various departments, including marketing, sales, customer support, and product development, to ensure a holistic approach to CX improvement.
Additional Consideration & Helpful Tips
Data Preparation: Before implementing truCX, ensure that you have the necessary CX data readily available to leverage the platform's data-driven insights effectively.
Stakeholder Alignment: Foster clear communication and alignment among your CX stakeholders to ensure their active participation and commitment to the CX transformation journey.
Continuous Learning: Embrace a mindset of continuous learning and improvement, utilizing truCX's capabilities to regularly assess, adapt, and refine your CX strategies based on real-time data and feedback.
Next Steps
If you're seeking to accelerate your CX transformation journey and empower your organization with a comprehensive and collaborative CX platform, reach out to CXponent to explore how truCX can benefit your business. Our expert advisors will guide you through the evaluation, implementation, and ongoing utilization of truCX, ensuring a seamless and successful integration into your CX ecosystem.
Streamline processes and boost efficiency. Automate repetitive tasks, integrate systems, and orchestrate complex workflows to save time, reduce errors, and free up your team to focus on strategic initiatives.
