Voyce provides on-demand medical interpretation for healthcare providers, offering 24/7 access to professional interpreters via video and audio in 240+ languages.
Voyce provides on-demand medical interpretation for healthcare providers, offering 24/7 access to professional interpreters via video and audio in 240+ languages.
Voyce is a leading technology company that provides specialized remote language interpretation services, primarily focused on the healthcare industry. Founded with the mission to bridge the communication gap between healthcare providers and patients with Limited English Proficiency (LEP), Voyce offers an on-demand platform that connects users with professional, medically trained interpreters in over 240 languages and dialects.
The company operates in a critical intersection of healthcare technology and social impact. Its core service is delivered via a cloud-based platform accessible through video and audio, allowing for real-time, face-to-face communication in clinical environments. This is particularly vital in emergency rooms, outpatient clinics, and bedside care where immediate understanding is a matter of patient safety.
Voyce has established a significant market presence by partnering with major health systems, hospitals, and private practices across North America and globally. Their history is rooted in solving the inefficiencies of traditional telephonic interpretation by introducing high-quality video capabilities and deep integration with clinical workflows. By focusing exclusively on high-stakes environments like healthcare, Voyce has tailored its service to meet the specific legal, ethical, and technical requirements of the medical field, ensuring that every interaction is HIPAA-compliant and culturally sensitive. Today, Voyce is recognized as a key player in the HealthTech space, helping organizations improve patient satisfaction scores, reduce readmission rates, and meet federal mandates for language access.
Company Differentiation
Voyce distinguishes itself through a "human-first" philosophy that treats language access as a fundamental right rather than a mere compliance checkbox. While many competitors focus on automated translation or generic call center models, Voyce has built a culture centered on empathy and medical expertise. Their interpreters are not just linguists; they are trained to handle the emotional and technical complexities of healthcare interactions, acting as a bridge between patient and provider.
The company’s business model is built on deep integration and partnership rather than transactional services. They prioritize a "white-glove" approach to customer success, providing dedicated support to ensure that the technology fits seamlessly into the clinical workflow. This commitment to the healthcare mission is reflected in their rigorous interpreter selection process and their focus on cultural competency. By prioritizing the human element of communication, Voyce fosters an organizational culture where the goal is to improve health outcomes and patient dignity, setting them apart from broader, volume-driven language service providers.
Voyce offers a streamlined suite of products focused on accessibility:
Voyce VRI (Video Remote Interpretation): The flagship video service providing face-to-face interpretation via tablet, mobile, or web.
Voyce OPI (Over-the-Phone Interpretation): A high-reliability audio-only service for situations where video is not required or bandwidth is limited.
Voyce for EHR: Specialized integration packages for Epic (App Orchard), Cerner, and other major platforms to embed interpretation into clinical workflows.
Voyce for Telehealth: API and plug-in solutions for adding interpreters to virtual care platforms.
Voyce Insights: An advanced reporting and analytics module included with enterprise licenses to track ROI and health equity metrics.
Product Differentiation
The primary technical differentiator for Voyce is its seamless, native integration with leading Electronic Health Record (EHR) systems, including Epic and Oracle Health (Cerner). Unlike standalone apps that require clinicians to toggle between screens, Voyce allows providers to launch an interpretation session directly from within the patient’s digital chart. This significantly reduces administrative friction and ensures that language services are available at the point of care within seconds.
Key product features include:
* **High-Definition Video and Audio:** Optimized for low-bandwidth hospital environments to ensure clear communication.
* **Extensive Language Support:** Real-time access to over 240 languages and dialects, including American Sign Language (ASL).
* **Medically Qualified Interpreters:** Every interpreter is trained in medical terminology and HIPAA compliance, ensuring accuracy in clinical settings.
* **Omnichannel Access:** The platform is accessible via web browsers, mobile apps, and specialized hardware like "interpretation carts," providing flexibility for different hospital departments.
* **Security and Compliance:** Built from the ground up to exceed HIPAA and SOC2 standards, ensuring that all patient-provider interactions remain private and secure.
By focusing on the "last mile" of healthcare delivery, Voyce’s product suite minimizes the technical barriers that often prevent clinicians from utilizing professional interpretation services.
Media
Voyce Software Details
Break Language Barriers with Voyce Virtual Medical Interpreting
