WOW Business provides communication and connectivity solutions, primarily serving small to medium-sized businesses with a focus on reliable service and support.
WOW Business provides communication and connectivity solutions, primarily serving small to medium-sized businesses with a focus on reliable service and support.
WOW Business is a telecommunications provider that specializes in offering a wide range of communication and connectivity solutions tailored to meet the needs of small to medium-sized businesses (SMBs). The company is a subsidiary of WOW! Internet, Cable & Phone, which has been operational since 1996, earning a reputation for delivering reliable and high-quality services. WOW Business focuses on providing internet, voice, and data services, ensuring that their clients can maintain seamless communication and operations. The vendor's product portfolio includes high-speed broadband internet, VoIP phone services, and managed network services, all designed to enhance business productivity and connectivity. With a presence in key markets across the United States, WOW Business aims to empower businesses with technology that fosters growth and innovation. Their commitment to customer-centricity is evident in their tailored solutions and dedicated support teams, making them a favored choice among SMBs looking for dependable telecommunications services.
Company Differentiation
WOW Business distinguishes itself as an organization through its strong emphasis on customer success and a culture rooted in service excellence. The company's values prioritize integrity, transparency, and community engagement, fostering a workplace environment that encourages collaboration and innovation among employees. This culture translates into a customer-first approach, where the focus is on understanding and addressing client needs effectively. Additionally, WOW Business operates on a business model that combines competitive pricing with high-quality service delivery, making advanced telecommunications accessible to smaller enterprises. Their philosophy centers on empowering clients through technology, ensuring that they have the tools necessary to succeed in an increasingly digital and interconnected world. This holistic approach to business, along with their extensive local knowledge, positions WOW Business as a trusted partner for SMBs seeking reliable telecommunications solutions.
Internet Only: Basic high-speed internet service suitable for small businesses needing reliable connectivity.
Voice Services: VoIP solutions that can be bundled with internet services for comprehensive communication tools.
Managed IT Services: Ranging from basic support to full IT management, this tier is ideal for businesses looking to outsource their IT needs.
Product Differentiation
The uniqueness of WOW Business's products lies in their comprehensive suite of telecommunications solutions specifically designed for small to medium-sized businesses. Key differentiators include their high-speed internet options, which offer scalable bandwidth to accommodate growing business needs, and their VoIP services that provide advanced features such as mobile integration, call analytics, and enhanced security. Furthermore, WOW Business's managed network services help clients optimize their IT infrastructure, providing proactive monitoring and support to minimize downtime. Their commitment to reliability and customer satisfaction is evident in their service level agreements (SLAs) that guarantee uptime and responsiveness. Innovative features such as customizable service packages and dedicated account management further enhance their competitive edge, allowing clients to tailor services to their exact requirements.
WOW Business is a telecommunications and managed services provider that specializes in delivering high-speed internet, voice, and data services to businesses of all sizes. This buying guide aims to assist IT decision-makers in evaluating WOW Business as a potential vendor, outlining key considerations, features, and requirements for effective deployment. By understanding WOW Business's offerings and capabilities, organizations can make informed decisions to enhance their communication and connectivity infrastructure.
Ideal Customer Profile
Ideal customers for WOW Business typically include small to medium-sized enterprises (SMEs) in industries such as retail, healthcare, and professional services that require reliable internet and voice solutions. These organizations often have teams ranging from 10 to 100 employees and are looking for flexible, scalable solutions to support their growth. Technical maturity varies, but most customers have some IT resources in-house and a budget range of $500 to $5,000 per month for telecommunications services. They seek to improve operational efficiency and enhance customer engagement through better communication tools.
Best Fit
WOW Business excels in scenarios where businesses need reliable, high-speed internet and voice services, particularly in areas with limited provider options. It is particularly well-suited for:
Retail businesses needing consistent internet connectivity for point-of-sale systems.
Healthcare providers requiring HIPAA-compliant communication solutions to ensure patient confidentiality.
Professional service firms that depend on high-quality voice services for client interactions. Choosing WOW Business over alternatives may be beneficial when local support and tailored service options are a priority.
Qualifying Questions
What is your organization’s current internet speed, and how does it affect daily operations?
Are you looking for a bundled solution that includes internet, voice, and managed services?
What compliance requirements (e.g., HIPAA) does your industry mandate for telecommunications services?
How important is local customer support in your decision-making process?
What is your budget for telecommunications services, and how flexible is it based on potential savings or efficiencies?
Key Features & Benefits
Internet Services:
High-speed fiber internet with scalable bandwidth options.
Dedicated internet access for mission-critical applications.
Voice Services:
VoIP phone systems with features like call forwarding, voicemail-to-email, and conference calling.
Integrated solutions that combine voice and data services for seamless communication.
Managed Services:
Network monitoring and management to ensure optimal performance.
IT support services tailored to business needs, enhancing operational efficiency.
Offerings
WOW Business offers several packages:
Internet Only: Basic high-speed internet service suitable for small businesses needing reliable connectivity.
Voice Services: VoIP solutions that can be bundled with internet services for comprehensive communication tools.
Managed IT Services: Ranging from basic support to full IT management, this tier is ideal for businesses looking to outsource their IT needs.
Use Cases & Scenarios
A retail chain in the Midwest implemented WOW Business's internet and voice services, resulting in a 30% increase in transaction speed and improved customer satisfaction due to reliable connectivity.
A regional healthcare provider utilized WOW Business to establish a HIPAA-compliant communication system, enhancing patient confidentiality and streamlining appointment scheduling.
A professional services firm adopted WOW Business's VoIP solutions, enabling flexible mobile work options and reducing telephony costs by 25%.
Technical Requirements
Operating Systems: Compatible with major OS platforms (Windows, macOS, Linux).
Browsers: Latest versions of Chrome, Firefox, and Edge for web-based applications.
Network Requirements: Minimum 10 Mbps upload/download speed for optimal performance; additional bandwidth may be required for multiple users.
Integrations: Compatible with common CRM and ERP systems, such as Salesforce and Microsoft Dynamics.
Business Requirements
Organizations should have a dedicated IT team to manage initial setup and ongoing maintenance.
Change management processes should be established to facilitate user adoption of new systems.
Stakeholder buy-in is crucial for project success, especially in larger organizations.
Training programs may be necessary to ensure effective use of new telecommunications tools.
Integration Requirements
WOW Business provides APIs for integration with popular business applications.
Pre-built connectors are available for major CRM and ERP systems, streamlining data transfer and communication.
Typical integration effort ranges from 1-2 weeks depending on the complexity of the existing systems.
Implementation Timeline
Discovery Phase: 1-2 weeks to assess business needs and gather requirements.
Setup Phase: 2-4 weeks for configuring services and hardware.
Migration Phase: 1-3 weeks for transitioning from existing systems to WOW Business solutions.
Training Phase: 1 week for user training and system familiarization.
Go-live: Typically occurs within 8-12 weeks after project initiation, subject to organizational readiness and complexity.
Pricing Models
WOW Business utilizes a tiered pricing structure based on service selection:
Internet Services: Priced based on speed and bandwidth requirements, typically ranging from $50 to $500 per month.
Voice Services: Pricing varies by feature set; basic VoIP starts at $20 per line per month.
Managed Services: Costs vary widely based on service level, ranging from $100 to $1,000 per month depending on the complexity and scope of services provided.
Support & Training
Basic Support: 24/7 technical support via phone and email.
Premium Support: Includes dedicated account management and faster response times.
Training Programs: Available during onboarding and ongoing training sessions.
Documentation Quality: Comprehensive user manuals and online resources are provided.
Community Resources: Active user forums and knowledge bases for peer support and troubleshooting.
Security & Compliance
WOW Business adheres to industry-standard security protocols such as encryption and secure access controls.
Compliance certifications include SOC 2 and HIPAA for healthcare clients.
Data residency options are available, with local data centers to ensure compliance with regional regulations.
Regular audits and assessments are conducted to maintain security and compliance standards.
