With our free Self-Service Assessment, we use AI to analyze data from customer interactions to help you optimize your overall customer experience. 

The Assessment includes:

    • Review of every customer-agent conversation across all service channels
    • Summary of customer contact intentions and needs 
    • Detailed real-world conversation flows to model your most successful resolution pathways
    • Analysis of customer intents with the greatest RROI for self-service 
    • Suggestions to refine existing self-service software 
    • Recommended upgrades for all digital channels, including chatbots, to resolve complex issues the first time. 
    • Next steps roadmap to help you build a business case for digital transformation

Interested in seeing what the Self-Service Assessment can do for you?

Fill out the form and get started!