With our free Self-Service Assessment, we use AI to analyze data from customer interactions to help you optimize your overall customer experience.
The Assessment includes:
- Review of every customer-agent conversation across all service channels
- Summary of customer contact intentions and needs
- Detailed real-world conversation flows to model your most successful resolution pathways
- Analysis of customer intents with the greatest RROI for self-service
- Suggestions to refine existing self-service software
- Recommended upgrades for all digital channels, including chatbots, to resolve complex issues the first time.
- Next steps roadmap to help you build a business case for digital transformation
Interested in seeing what the Self-Service Assessment can do for you?
Fill out the form and get started!