Thompson Tractor
Thompson Tractor: CX Platform Negotiation and Implementation Prep
How White Oak Solutions guided Thompson Tractor through a comprehensive UCaaS vendor evaluation, eliminating critical risks from their aging Cisco system and enabling confident platform selection.
30 days
POC Duration
2
Vendors Evaluated
Challenge
Thompson Tractor operated a 13-year-old custom-built Cisco environment with no documentation. All operational knowledge resided with a single retiring administrator, creating a high-risk mandatory migration timeline.
Solution
White Oak educated on modern distribution model, managed structured UCaaS evaluation between RingCentral and Zoom with detailed comparisons and TCO breakdowns, and designed a 30-day POC replicating Thompson's complex call routing.
Results
Eliminated critical risks (knowledge loss, deadline miss, wrong platform), provided comprehensive documentation for confident selection, and successfully migrated to a modern, manageable UCaaS platform.