Intrado: Unified Digital Media and Cloud Collaboration Solutions
Intrado (formerly WestIP) is a leading provider of cloud-based communication and collaboration solutions, offering a wide range of services, including UCaaS, SIP Trunking, CCaaS, and Microsoft Teams integration.
Overview
Intrado, headquartered in Omaha, NE, is a global provider of UCaaS and CCaaS solutions leveraging Cisco, Microsoft, and proprietary tech. With deep experience supporting large enterprise and public sector environments, Intrado offers hosted voice, contact center, collaboration, and safety services with 24/7 white-glove support.
Positioning
- Unified Communications as a Service (UCaaS): Intrado offers a comprehensive suite of UCaaS solutions that enable seamless communication and collaboration across various channels.
- Session Initiation Protocol (SIP) Trunking: Intrado provides SIP Trunking services that enable businesses to connect their on-premises phone systems to the cloud, reducing costs and enhancing flexibility.
- Contact Center as a Service (CCaaS): Intrado offers CCaaS solutions that provide businesses with a flexible and scalable cloud-based contact center platform, enabling them to deliver exceptional customer experiences and optimize agent productivity.
- Microsoft Teams Integration: Intrado offers seamless integration with Microsoft Teams, enabling businesses to leverage the power of Teams for calling, messaging, and collaboration, while maintaining a consistent user experience.
- Customer-Centric Approach: Intrado is dedicated to providing personalized service and support, ensuring customer satisfaction and long-term success.
Differentiation
- Hybrid and phased migration support
- End-to-end global infrastructure and training
- Direct access to certified support engineers
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Key Features
- Unified Communications as a Service (UCaaS): Intrado offers a comprehensive suite of UCaaS solutions that enable seamless communication and collaboration across various channels. CXponent can help businesses leverage Intrado's UCaaS solutions to achieve their communication and collaboration objectives.
- Session Initiation Protocol (SIP) Trunking: Intrado provides SIP Trunking services that enable businesses to connect their on-premises phone systems to the cloud, reducing costs and enhancing flexibility. CXponent can help businesses implement Intrado's SIP Trunking solutions to optimize their network infrastructure and improve their overall performance.
- Contact Center as a Service (CCaaS): Intrado offers CCaaS solutions that provide businesses with a flexible and scalable cloud-based contact center platform, enabling them to deliver exceptional customer experiences and optimize agent productivity. CXponent can help businesses implement Intrado's CCaaS solutions to enhance their customer service and support operations.
- Microsoft Teams Integration: Intrado offers seamless integration with Microsoft Teams, enabling businesses to leverage the power of Teams for calling, messaging, and collaboration, while maintaining a consistent user experience. CXponent can help businesses integrate Intrado with Microsoft Teams to enhance their communication and collaboration capabilities.
- Customer-Centric Approach: Intrado is dedicated to providing personalized service and support, ensuring customer satisfaction and long-term success. CXponent shares this commitment to customer-centricity and works closely with businesses to ensure they receive the highest level of service and support throughout their technology journey.
Use Cases
- Businesses with Multiple Locations: Intrado's solutions can connect multiple offices and provide seamless communication.
- Organizations with High Call Volumes: Their robust voice solutions can handle high call volumes and ensure reliable communication.
- Companies Seeking Unified Communications: Intrado offers unified communications solutions to streamline communication and collaboration. CXponent can help businesses identify specific use cases for Intrado's solutions and tailor the implementation to address their unique challenges.
Pricing Models
- The cost model varies depending on the specific services and solutions selected.
- Intrado offers flexible pricing options, including subscription-based and usage-based models. CXponent can help businesses understand the different pricing options and negotiate favorable terms with Intrado.
Technical Requirements
- Network Connectivity: Requirements vary depending on the specific services selected, but generally include reliable internet access and sufficient bandwidth.
- Equipment Compatibility: Intrado offers solutions compatible with various phone systems and network infrastructures.
- Technical Expertise: Intrado's engineers can assess your technical environment and recommend the most suitable solutions.
Business Requirements
- Clear Communication Needs: Identify your specific communication requirements, including voice, data, and internet connectivity. CXponent can help businesses define these requirements and align them with their overall communication strategy.
- Scalability: Consider your future growth plans and ensure the solutions can scale accordingly.
- Budget: Define your budget and explore different pricing options with Intrado.
Implementation Timeline
- The implementation timeline varies depending on the complexity of the solutions and the client's specific requirements.
- Intrado's engineers work closely with clients to ensure a smooth and efficient implementation process. CXponent can help businesses plan and manage the implementation process, ensuring minimal disruption to their business operations.
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