Transform Your Enterprise Infrastructure with NTT Communications
NTT Communications provides global integrated ICT solutions, including cloud, network, and security services, helping enterprises accelerate digital transformation.
Overview
NTT Communications (NTT Com) is a global leader in information and communication technology (ICT) solutions and a subsidiary of the NTT Group, one of the world’s largest telecommunications companies. Headquartered in Tokyo, Japan, the company provides a comprehensive suite of managed services including cloud computing, data center services, security, voice and video communications, and global network services. With a presence in over 190 countries and regions, NTT Com serves as a backbone for global digital infrastructure, catering primarily to large-scale enterprises, government agencies, and multinational corporations.
The company’s history is rooted in the liberalization of the Japanese telecommunications market, evolving from a domestic carrier into a global powerhouse. Today, NTT Com focuses on driving "Digital Transformation" (DX) for its clients. Its core business revolves around the "Smart Data Platform," which enables businesses to utilize their data effectively and securely. Their market presence is particularly strong in the Asia-Pacific region, though they maintain a significant footprint in Europe and the Americas through their extensive data center network and Tier-1 IP backbone. By integrating advanced technologies like Artificial Intelligence (AI), Internet of Things (IoT), and Software-Defined Networking (SDN), NTT Communications helps organizations navigate the complexities of a hybrid-cloud world while ensuring high levels of reliability and security.
Positioning
NTT Communications positions itself as the "Digital Transformation Partner" for the global enterprise. Their strategic positioning is built on the pillars of reliability, global reach, and technological innovation. Unlike specialized SaaS vendors or niche network providers, NTT Com occupies the "Full-Stack Infrastructure" space, messaging themselves as a one-stop-shop for the entire ICT lifecycle—from the physical fiber under the ocean to the AI-driven analytics at the application layer.
Their target market consists of high-stakes industries where downtime is not an option, such as finance, manufacturing, and healthcare. In their messaging, they emphasize "Smart World" initiatives, positioning their technology as the engine behind smart cities, autonomous factories, and sustainable energy grids. They differentiate from competitors like AT&T or Verizon by highlighting their superior connectivity into the Asian markets and their massive investment in R&D. Compared to cloud hyperscalers like AWS, NTT Com positions itself as a neutral orchestrator that provides the secure "connective tissue" between multiple clouds and legacy systems. Their brand is synonymous with "Japanese Quality" (Monozukuri), emphasizing precision, long-term stability, and a commitment to excellence that appeals to risk-averse C-suite executives looking for a stable foundation for their digital initiatives.
Differentiation
NTT Communications’ product portfolio is distinguished by its seamless integration of physical infrastructure with software-defined intelligence. A primary differentiator is their Global Tier-1 IP Backbone, which provides unparalleled network performance and reach, coupled with their "Flexible Interconnect" platform. This platform allows for secure, high-speed connections between various cloud services (AWS, Azure, Google Cloud) and on-premises environments through a single software-defined portal, significantly reducing complexity for hybrid-cloud architectures.
Technically, NTT Com leads in the development of "Smart Data Platforms" (SDPF). These platforms go beyond simple storage to provide a full suite of data collection, integration, and analysis tools designed specifically for industrial and enterprise IoT. Their security offerings are also a major differentiator, utilizing global threat intelligence gathered from their massive network backbone to provide proactive, AI-driven defense mechanisms. Additionally, they are pioneers in the "IOWN" (Innovative Optical and Wireless Network) initiative, which aims to revolutionize communications infrastructure through all-photonics networks, promising drastically lower power consumption and ultra-low latency that competitors are still years away from matching. By controlling both the "pipes" (the fiber and data centers) and the "brains" (the SD-WAN and AI platforms), NTT Com offers a holistic technical stack that is difficult for pure-play software or hardware vendors to replicate.
Ideal Customer Profile
The ideal customer for NTT Communications typically fits the following profile:
- Size: Large enterprises (Global 2000) or mid-market companies with significant international growth trajectories.
- Industry: Finance, Manufacturing, Retail, and Technology sectors that require 24/7 uptime and high-security standards.
- Technical Maturity: Organizations with a "Cloud-First" or "Hybrid-Cloud" strategy that require sophisticated networking to link disparate environments.
- Budget: Enterprises with an annual ICT spend exceeding $500k, looking to consolidate vendors for better economies of scale.
- Geographic Presence: Companies with a strong presence in Asia-Pacific or those looking to expand into Japan, where NTT's local infrastructure is unmatched.
Best Fit
NTT Communications excels in the following scenarios:
- Global Network Consolidation: Best for multinational corporations looking to unify disparate regional networks into a single, high-performance global backbone with consistent SLAs.
- Hybrid Cloud Connectivity: Organizations requiring low-latency, private connections between on-premises data centers and major hyperscalers (AWS, Azure, GCP) via NTT’s Flexible Interconnect.
- Complex Managed Services: Companies that want to outsource the day-to-day management of their IT infrastructure, security, and communications to a single provider with deep engineering expertise.
- APAC-Centric Operations: Businesses with a heavy footprint in Japan and the Asia-Pacific region benefit from NTT’s unrivaled infrastructure density and local market dominance in these areas.
Offerings
NTT Communications categorizes its offerings into four primary pillars:
- Network Services: Includes Global SD-WAN, MPLS (Arcstar Universal One), Global IP Network (GIN), and Internet access.
- Cloud & Data Center: Includes the Smart Data Platform (SDPF), private cloud, and global colocation services under the NTT Global Data Centers brand.
- Security Services: Comprehensive Managed Security Services (MSS), including managed firewall, WAF, endpoint detection, and Zero Trust solutions.
- Application & Content: Includes Smart Meets (UCaaS), global voice services, and IoT platform services for industrial automation.
- Managed Services: End-to-end outsourcing of IT operations, including monitoring, maintenance, and optimization of the entire ICT stack.
Get our evaluation of NTT Communications
Our advisory team has deep experience with NTT Communications. We'll give you an honest, independent assessment — including how they compare to alternatives and what to watch out for.
Request EvaluationBuying Guide: NTT Communications
Everything you need to evaluate NTT Communications— from features and pricing to implementation and security.
Introduction
This buying guide provides a strategic framework for evaluating NTT Communications (a subsidiary of NTT Docomo and part of the broader NTT Group) as a primary partner for global ICT infrastructure. As one of the world's largest telecommunications companies, NTT Communications specializes in providing high-performance global networking, cloud-neutral data center services, and comprehensive managed security.
In an era where digital resilience and low-latency connectivity are paramount, understanding NTT’s strengths in the Asia-Pacific market, combined with its massive global Tier-1 IP backbone, is essential for IT leaders. This guide will detail the technical requirements, business prerequisites, and implementation realities of partnering with NTT, helping you determine if their "Smart World" vision aligns with your organization's digital transformation goals. By the end of this guide, you will have the specific criteria needed to assess NTT against other global carriers and system integrators.
Key Features
NTT Communications provides a comprehensive suite of ICT services built on a foundation of global infrastructure:
- Global Tier-1 IP Backbone: One of the world's largest and most reliable networks, ensuring high-speed, low-latency data transfer across continents with industry-leading SLAs.
- Smart Data Platform (SDPF): A unified platform that integrates networking, cloud, and security, allowing businesses to manage their entire data lifecycle—from collection to analysis—in a single environment.
- Software-Defined Everything (SDx): Advanced SD-WAN and SD-LAN solutions that provide granular control over application performance and network agility.
- Next-Generation Data Centers: Over 160 high-security data centers globally, offering colocation with direct, private on-ramps to major cloud providers.
- Managed Security Services (MSS): 24/7 proactive monitoring and threat intelligence powered by NTT’s global Security Operations Centers (SOCs).
- Enterprise Communication: Global voice services, SIP trunking, and integrated UCaaS solutions (including Microsoft Teams and Cisco Webex integration).
Use Cases
How organizations leverage NTT Communications:
- Manufacturing Supply Chain Resilience: A global manufacturer uses NTT’s SD-WAN to connect 50+ factories, ensuring that critical ERP traffic is prioritized over guest Wi-Fi, preventing production delays.
- Financial Services Compliance: A multi-national bank utilizes NTT’s private cloud and compliant data centers in Japan and Europe to store sensitive customer data while meeting local data residency regulations.
- Retail Digital Transformation: A retail chain implements NTT’s Managed Wi-Fi and Analytics to track foot traffic patterns across stores while providing secure, high-speed connectivity for Point-of-Sale (POS) systems.
- Media & Content Delivery: A streaming service leverages NTT’s Tier-1 IP backbone and Global IP Network (GIN) to deliver high-bitrate video content to millions of users globally with minimal buffering.
Pricing Models
Pricing with NTT Communications is typically customized and contract-based, influenced by the following factors:
- Service Type: Connectivity (MPLS/Internet) is usually priced per Mbps/Gbps, while Cloud/Data Center services use a mix of reserved and consumption-based models.
- Contract Term: Significant discounts are available for 3-year or 5-year commitments compared to annual renewals.
- Geographic Scope: Costs vary by region, with competitive pricing in APAC but potentially higher premiums for last-mile access in remote regions.
- Managed Services Tier: Pricing scales based on the level of intervention required (e.g., "Monitor only" vs. "Full Management").
- One-time Costs: Installation fees, hardware procurement, and initial professional services for design and migration.
- Billing: Unified global billing is available, allowing multi-national companies to pay in a single currency or via regional entities.
Technical Requirements
To deploy NTT Communications solutions, the following technical foundations are required:
- Premises Access: For physical connectivity, customers must provide adequate rack space, power, and cooling for NTT-managed CPE (Customer Premises Equipment).
- Network Compatibility: Existing LAN environments should support standard Ethernet handoffs; legacy protocols may require mediation.
- Virtualization Support: For software-defined services, on-premises servers should support major hypervisors (ESXi, KVM) if running virtualized network functions (VNFs).
- Browser Standards: Access to management portals requires modern web browsers (Chrome, Edge, Firefox) with JavaScript enabled.
- IP Addressing: Organizations must coordinate with NTT on IPv4/IPv6 addressing schemes, especially for global MPLS or SD-WAN deployments.
Business Requirements
To successfully partner with NTT Communications, organizations should prepare the following:
- Strategic Roadmap: A clear 3-5 year vision for digital transformation, as NTT’s solutions are best utilized as long-term strategic foundations rather than quick tactical fixes.
- Cross-Functional Stakeholders: Buy-in from IT, Finance, and Security teams, as NTT’s services often impact the entire enterprise architecture.
- Process Readiness: Internal workflows for incident management and change requests must be aligned with NTT’s managed services framework.
- Technical Liaison: At least one dedicated technical lead to manage the relationship and oversee complex architectural decisions during the transition.
- Training Commitment: Willingness to invest in staff training for NTT’s management portals (like the Business Portal) to ensure autonomous monitoring and reporting.
Implementation Timeline
A typical enterprise-scale implementation follows this timeline:
- Discovery & Design (4-6 weeks): Detailed assessment of current infrastructure, traffic patterns, and business requirements, resulting in a signed High-Level Design (HLD).
- Site Preparation & Procurement (4-8 weeks): Ordering of hardware, securing data center space, and coordinating with local carriers for last-mile connectivity.
- Configuration & Setup (2-4 weeks): Core network provisioning, security policy definition, and initial cloud interconnect setup.
- Migration & Testing (4-12 weeks): Phased migration of workloads or branch offices. This varies significantly based on the number of global sites and data volume.
- Training & Go-Live (2 weeks): Handover to the operations team, final user training, and formal transition to 'Run' phase.
- Total Timeline: Generally ranges from 4 to 9 months for full global deployments.
Support Options
NTT provides enterprise-grade support tailored for mission-critical operations:
- Global Service Desk (GSD): 24/7 multi-lingual support available via phone, email, and portal, with standardized escalation paths.
- Technical Account Management (TAM): For enterprise clients, dedicated TAMs provide proactive optimization, lifecycle management, and regular business reviews.
- Service Level Agreements (SLAs): Tier-1 SLAs covering network availability (often 99.999%), latency, and jitter, with financial credits for non-compliance.
- Self-Service Portal: The NTT Business Portal provides real-time visibility into circuit health, bandwidth utilization, and ticket status.
- Professional Services: Expert consulting for cloud migration, network transformation, and security audits.
Integration Requirements
NTT Communications offers robust integration capabilities focused on hybrid environments:
- Flexible Interconnect (FIC): A software-defined interconnection service that allows for 1-click private connections to AWS, Azure, Google Cloud, and Oracle Cloud.
- API Access: Most management functions are accessible via RESTful APIs, allowing enterprises to integrate NTT’s network data into their own ITSM tools (e.g., ServiceNow) or custom dashboards.
- SD-WAN Integration: Native integration with leading SD-WAN vendors (Cisco/Viptela, VMware/Velocloud), allowing for seamless overlay/underlay management.
- Data Formats: Supports standard SNMP, NetFlow, and Syslog for monitoring and telemetry integration.
- Identity Management: Supports SAML 2.0 for Single Sign-On (SSO) into the NTT Business Portal.
Security & Compliance
NTT Communications maintains rigorous security and compliance standards suitable for highly regulated industries:
- Certifications: Includes ISO/IEC 27001 (Information Security), ISO 27017 (Cloud Security), and ISO 27018 (Privacy).
- Regional Compliance: GDPR compliant data handling, SOC 1/2/3 reports, and PCI DSS certification for data center environments.
- Infrastructure Security: DDoS protection is integrated natively into the Tier-1 backbone, capable of mitigating massive volumetric attacks.
- Data Residency: Extensive global footprint allows customers to select specific geographic locations for data storage to meet local sovereignty laws.
- Zero Trust Architecture: NTT offers consulting and implementation for Zero Trust Network Access (ZTNA) to replace traditional VPNs.
Considering NTT Communications?
Independent. Vendor-funded. Expert-backed.
We'll help you evaluate NTT Communicationsagainst alternatives, negotiate better terms, and ensure a successful implementation. Our advisory services are funded through the vendor ecosystem — at no cost to you.