Regal: The B2C Sales Platform for High-Velocity Outbound Teams

For businesses looking to automate outbound calling and integrate SMS engagement into their customer outreach, CXponent offers expert guidance on implementing Regal’s powerful platform to enhance connection rates, improve agent performance, and optimize multi-channel communication strategies.

• Automated Outbound Calling: Regal automates outbound call campaigns, allowing businesses to engage with prospects and customers more efficiently, reducing manual dialing and improving connection rates.

  • SMS Engagement: Regal’s platform integrates SMS messaging into outbound campaigns, enabling businesses to follow up calls with personalized text messages, enhancing engagement across channels.

  • Real-Time Agent Assistance: Regal provides real-time assistance to agents during calls, delivering AI-driven insights and recommendations to help guide conversations and increase conversion rates.

  • Call Tracking and Analytics: Regal’s platform includes comprehensive call tracking and analytics, providing insights into call outcomes, agent performance, and campaign effectiveness.

  • CRM Integration: Regal integrates with leading CRM systems, ensuring that call and SMS data is synced across platforms for seamless customer engagement and data management.

• Automated Outbound Campaigns: Regal helps businesses automate outbound calling campaigns, improving connection rates and allowing agents to focus on high-value conversations.

  • SMS Follow-Up Engagement: Regal’s platform enables businesses to send personalized SMS follow-ups after calls, increasing engagement and reinforcing messaging across multiple channels.

  • Real-Time Agent Assistance: Regal’s AI-driven insights assist agents during calls, providing guidance to improve conversations and increase the likelihood of successful outcomes.

  • Comprehensive Call Analytics: Regal’s call tracking and analytics tools provide valuable insights into call outcomes, agent performance, and campaign effectiveness, helping businesses optimize their outreach strategies.

Regal offers subscription-based pricing based on the number of users, outbound calls, and SMS interactions. Pricing scales with the size of the sales or customer engagement team and the complexity of outbound campaign features. Custom pricing is available for enterprises with large-scale outreach needs.

• Cloud-Based Platform: Regal is fully cloud-hosted, requiring stable internet connectivity and compatible devices for outbound calling and SMS engagement.

  • Integration Capabilities: Regal integrates with major CRM platforms, such as Salesforce and HubSpot, ensuring that outbound call and SMS data are unified across systems.

  • Security & Compliance: Regal adheres to industry-standard security protocols, including SOC 2 and GDPR, ensuring that customer data and communications are secure and compliant with regulations.

  • AI & Automation Setup: Businesses need to ensure that their customer data is structured and available for Regal’s AI algorithms to optimize outbound campaigns and agent performance.

• Outbound Engagement Strategy: Businesses looking to automate outbound call campaigns and increase connection rates will benefit from Regal’s outbound calling and SMS engagement platform.

  • Multi-Channel Engagement Needs: Organizations that engage customers across multiple channels, including calls and SMS, should consider Regal’s ability to integrate both into a unified campaign strategy.

  • Agent Support & Performance Optimization: Companies focused on improving agent performance through real-time insights and AI-driven recommendations will find value in Regal’s real-time assistance tools.

  • CRM Integration Requirements: Ensure that Regal integrates smoothly with your existing CRM system to unify call and SMS data and optimize customer engagement workflows.

• Deployment Time: Regal’s platform can typically be implemented within 4-8 weeks, depending on the level of customization and the complexity of integrations with existing CRM systems.

  • Considerations: Ensure that your IT and sales teams are involved in the implementation process to configure outbound campaigns, integrate SMS workflows, and manage CRM data synchronization.

  • Security & Compliance: Verify that Regal’s security protocols and compliance certifications align with your organization’s regulatory requirements for data protection and customer communications.