Elevate Customer Experience with truCX AI-Powered Solutions

• Accelerated CX Orchestration: truCX empowers businesses to accelerate their CX transformation journey by providing a centralized platform for collaboration, data analysis, and strategic planning. This enables faster decision-making, improved CX discovery, and enhanced project momentum, leading to more agile and responsive CX strategies.
• Comprehensive Frameworks and Deep Dives: truCX offers a structured approach to CX baselining with its five core frameworks and numerous deep dives, allowing businesses to capture genuine organizational sentiments and gain a holistic view of their CX capabilities. This structured methodology ensures that CX initiatives are aligned with business goals and customer expectations, fostering trust, engagement, and meaningful connections.
• Data-Driven Insights and Continuous Improvement: truCX transforms how businesses utilize data-driven insights for CX decision-making. The platform's powerful BI capabilities empower users to spot trends, capture justifications, and leverage sentiment analysis to gain a competitive advantage. truCX also promotes a culture of continuous improvement by enabling ongoing analysis, feedback integration, and iterative enhancements to CX strategies.
• Customizable Resources and Collaborative Workspace: truCX provides a collaborative workspace hub with downloadable resources that customers can customize to their specific needs. These resources include ROI calculators, in-depth vendor evaluation questions, RFP and requirement templates, and business justification templates, streamlining the process of building and executing CX projects.

• Businesses Seeking to Accelerate CX Transformation: truCX is ideal for businesses looking to accelerate their CX transformation journey by streamlining decision-making, fostering collaboration, and leveraging data-driven insights.
• Organizations with Complex CX Ecosystems: truCX's comprehensive frameworks and deep dives are particularly beneficial for organizations with complex CX ecosystems, helping them gain a holistic view of their capabilities and identify areas for improvement.
• Companies Committed to Continuous CX Improvement: truCX's platform and methodology support a culture of continuous improvement, making it an excellent choice for companies dedicated to ongoing refinement and enhancement of their CX strategies.

truCX offers flexible pricing plans to suit the diverse needs of businesses. The "Elite" subscription is tailored for mid-size to enterprise contact centers with over 300 agents, offering a comprehensive suite of features and ongoing support. For smaller contact centers with 25 to 300 agents, the "Engage" plan provides a one-time fee option for up to 10 users over 30 days, making it an ideal choice for those with specific project needs or seeking a "trojan horse" strategy to demonstrate the platform's value. CXponent can help you determine the most suitable pricing plan based on your specific requirements and budget.

• Microsoft Power Platform: truCX is built on the Microsoft Power Platform, so businesses will need access to this platform to utilize truCX's capabilities.
• Internet Connectivity: A reliable internet connection is required for accessing and utilizing the truCX platform.
• Device Compatibility: truCX is compatible with various devices, including computers, smartphones, and tablets, allowing for flexible access and collaboration.

• Commitment to CX Improvement: Businesses should have a clear commitment to improving their CX strategies and a willingness to invest in the tools and processes necessary to achieve this goal.
• Cross-Functional Collaboration: truCX's platform is designed to foster collaboration among various CX stakeholders, so businesses should be prepared to involve teams from different departments in the CX baselining and strategy development process.
• Data-Driven Decision-Making: truCX empowers data-driven decision-making, so businesses should have access to relevant CX data and a willingness to utilize this data to inform their strategies.

• Rapid Onboarding: truCX offers a quick and easy onboarding process, allowing businesses to start utilizing the platform within days.
• Seamless Integration: truCX is built on the Microsoft Power Platform, ensuring seamless integration with existing Microsoft technologies and minimizing implementation challenges.
• User-Friendly Interface: truCX's intuitive and user-friendly interface requires minimal training, enabling teams to quickly adopt and leverage the platform's capabilities.