Transform Your Enterprise Operations with Unisys Digital Solutions

Welcome to the Enterprise Buyer’s Guide for Unisys. As a global information technology solutions company, Unisys specializes in delivering high-performance, security-centric solutions for the most demanding businesses and governments. This guide is designed to help IT leaders navigate the complex landscape of Digital Workplace Solutions, Cloud & Infrastructure Solutions, and Enterprise Computing.

In an era where digital transformation is no longer optional, Unisys differentiates itself through a focus on 'Experience Management' and 'Hybrid Cloud Optimization.' You will learn about the Unisys 'Quantum' platform, their unique approach to Experience Level Agreements (XLAs), and how they bridge the gap between legacy mainframe environments and modern cloud architectures. Whether you are looking to modernize your service desk with AI or secure a global multi-cloud footprint, this guide provides the technical and strategic insights needed to determine if Unisys is the right partner for your organization’s next phase of growth.

Unisys delivers value through three core pillars of innovation:

• Digital Workplace Solutions (DWS): Focuses on the 'Total Experience.' Key features include AI-powered proactive support, automated device management, and the use of XLAs to measure and improve employee productivity and satisfaction.
• Cloud, Infrastructure & Edge (C&I): Provides a unified framework for managing hybrid environments. Features include 'CloudCenter' for multi-cloud governance, automated compliance monitoring, and edge computing solutions that bring processing power closer to the data source.
• Enterprise Computing (ClearPath Forward): A high-security, high-availability environment for mission-critical applications. It features advanced software-defined partitioning and seamless integration between legacy mainframe workloads and modern web services.
• Unisys Quantum Platform: A centralized engine that powers their services using AI and machine learning to provide predictive analytics, automated incident remediation, and a 'single pane of glass' view for IT operations.
• Stealth™ Security: A micro-segmentation security solution that hides endpoints from unauthorized users, creating secure 'communities of interest' within a shared network infrastructure.

Real-world applications of Unisys solutions include:

1. Global Retail Modernization: A multi-national retailer used Unisys DWS to unify their global service desk. By implementing AI-driven self-healing on point-of-sale (POS) systems, they reduced downtime during peak seasons by 30% and improved employee satisfaction scores by 25%.
2. Public Sector Cloud Transition: A state government partnered with Unisys to migrate legacy mainframe applications to a hybrid cloud. Unisys ensured that sensitive citizen data remained compliant with federal regulations while reducing infrastructure costs by 20% through automated cloud governance.
3. Banking Security Transformation: A major commercial bank implemented Unisys Stealth to segment their internal network. This 'Zero Trust' approach successfully isolated critical financial transaction layers from the general corporate network, significantly reducing the risk of lateral movement during a security event.
4. Healthcare Employee Experience: A large hospital system used Unisys XLAs to measure IT performance. By shifting focus from 'ticket closure time' to 'clinician uptime,' they optimized mobile device management for nurses, allowing more time for patient care.

Unisys typically employs a 'Solution-as-a-Service' pricing model tailored to enterprise scale:

• Managed Services (DWS): Often priced on a 'Per User, Per Month' basis. This provides predictable OpEx costs and scales easily with headcount.
• Cloud & Infrastructure: Typically follows a consumption-based or resource-based model (e.g., per VM, per TB, or a percentage of cloud spend managed).
• Enterprise Computing (ClearPath): Licensing is often based on capacity (MIPS or cores) and can be structured as traditional capital expenditure (CapEx) with maintenance or as a flexible subscription model.
• Professional Services: Project-based work (discovery, migration, implementation) is typically priced as Fixed Fee or Time & Materials.
• Cost Drivers: Key factors affecting price include the level of support (24/7 vs. business hours), the complexity of the integration landscape, and the specific compliance requirements (e.g., FedRAMP, HIPAA).

Technical requirements vary by solution, but general enterprise standards include:

• Client-Side (Workplace): Support for Windows 10/11, macOS, iOS, and Android. Modern web browser (Chrome, Edge, Safari) for administrative consoles.
• Server/Cloud: Compatibility with VMware, Hyper-V, and major public clouds (AWS, Azure, GCP).
• Network: Minimum bandwidth requirements for remote management agents; support for standard protocols (HTTPS, SSH, SNMP).
• Legacy Integration: ClearPath Forward environments require specific Unisys-proprietary hardware or authorized cloud-based emulated environments.
• Agents: Small-footprint monitoring agents may need to be installed on endpoints for proactive analytics and 'Stealth' security features.
• Identity: Integration with SAML 2.0 or OIDC compliant identity providers is highly recommended for secure access.

To successfully partner with Unisys, organizations should meet the following prerequisites:

• Executive Support for XLA: Moving from traditional SLAs (Service Level Agreements) to XLAs (Experience Level Agreements) requires a cultural shift where IT success is measured by employee sentiment and productivity, not just uptime.
• Process Maturity: Organizations should have defined ITIL processes in place, though Unisys can help refine these. A baseline understanding of current asset inventories and cloud spend is necessary for effective discovery.
• Stakeholder Alignment: Implementation often crosses silos (IT, HR, Operations). A cross-functional steering committee is essential to ensure the solution meets the needs of all business units.
• Change Management Readiness: Because Unisys introduces advanced automation and AI-driven workflows, internal IT teams must be prepared for role evolution, shifting from manual ticket handling to oversight of automated systems.
• Training Commitment: While Unisys manages the heavy lifting, internal 'super users' and IT managers will need training on the Unisys Quantum platform and analytics dashboards to drive internal adoption.

A typical Unisys enterprise engagement follows a structured 16-24 week timeline:

• Phase 1: Discovery & Assessment (Weeks 1-4): Detailed audit of existing infrastructure, application mapping, and baseline performance metrics. Identification of 'quick win' automation opportunities.
• Phase 2: Design & Solutioning (Weeks 5-8): Architecture design for cloud or workplace solutions. Definition of XLAs and KPIs. Security and compliance validation.
• Phase 3: Environment Setup & Pilot (Weeks 9-14): Configuration of the Unisys Quantum platform, integration with existing ITSM tools (like ServiceNow), and a controlled pilot with a specific business unit or region.
• Phase 4: Migration & Scaling (Weeks 15-20): Full-scale migration of workloads or rollout of digital workplace services across the enterprise. Data migration and legacy system integration.
• Phase 5: Training & Go-Live (Weeks 21-24): Final user training, knowledge transfer to internal teams, and formal transition to steady-state managed services.
• Post Go-Live: Continuous optimization cycles begin immediately to refine AI models and automation scripts.

Unisys provides tiered support designed for global enterprise operations:

• Standard Support: Includes 24/7 technical assistance for critical issues, access to the Unisys support portal, and standard hardware/software maintenance updates.
• Premium/Enterprise Support: Offers a designated Service Delivery Manager (SDM), prioritized response times (SLA-backed), and proactive system health checks.
• Global Delivery Centers: Support is provided through a network of global centers, offering multi-lingual support and 'follow-the-sun' coverage.
• Self-Service & AI: The Unisys Quantum platform includes an advanced self-service portal with AI chatbots and automated password resets to reduce ticket volume.
• Professional Services: For complex transformations, Unisys offers consulting, specialized architectural design, and dedicated on-site personnel if required.
• Training & Documentation: Extensive online knowledge bases, video tutorials, and structured training programs for internal IT staff are standard.

Unisys solutions are designed to integrate deeply into the existing enterprise ecosystem:

• ITSM Integration: Native, bi-directional integration with leading ITSM platforms, specifically ServiceNow and BMC Helix, to synchronize tickets, assets, and workflows.
• Cloud Ecosystems: Pre-built connectors for AWS, Azure, and Google Cloud Platform for automated provisioning, cost management, and security monitoring.
• Identity & Access Management (IAM): Integration with Active Directory, Okta, and Ping Identity to support Zero Trust security architectures and seamless SSO.
• API-First Approach: Comprehensive RESTful APIs are available for custom integrations with proprietary line-of-business applications.
• Data Formats: Support for standard data exchange formats including JSON, XML, and CSV for bulk data migration and reporting.
• Technical Standards: Compliance with industry standards such as IEEE, ISO, and NIST for data transmission and encryption. Typical integration effort is moderate, usually handled by Unisys professional services during the setup phase.

Security is foundational to the Unisys value proposition:

• Certifications: Unisys maintains a robust portfolio of certifications including SOC 2 Type II, ISO 27001, ISO 20000, and ISO 9001.
• Industry Specifics: They offer HIPAA-compliant environments for healthcare and PCI-DSS compliant solutions for retail and finance.
• Government Standards: Unisys has extensive experience with FedRAMP, FISMA, and DoD Impact Level requirements, making them a preferred vendor for public sector contracts.
• Zero Trust Architecture: Their 'Stealth' technology implements micro-segmentation and identity-based cloaking to minimize the attack surface.
• Data Residency: Global delivery centers allow for data residency and sovereignty compliance in various jurisdictions, including GDPR requirements in the EU.
• Audit & Transparency: Clients receive detailed security logs, compliance reports, and participate in regular security reviews as part of the managed services agreement.