Deliver personalized and seamless customer experiences across all channels. Manage customer interactions, automate engagement, and build lasting relationships with tools for contact center operations, omnichannel communication, and customer journey mapping.
Software, usually for 50+ person operations to efficiently plan, schedule, and monitor the efficiency of your customer service organization. Enhance employee engagement and productivity by providing tools for performance management, training, and collaboration.
Provides agents with context and workflow guidance through real-time transcription, sentiment, and intent during customer interactions. Based on the context, agents can be presented with real-time "next best action", workflow guidance and Automation, including After Call Work like summarizing notes, setting dispositions, etc.
Route customer interactions to the most appropriate agent or resource based on skills, availability, and channel. Deliver seamless customer experiences across voice, chat, email, and social media. This allows your agents to work out of a single tool and enables operations to more efficiently staff support.
Automate outbound calling campaigns for sales, marketing, and customer service. Increase efficiency and improve contact rates with features like predictive dialing, call scripting, and lead management.
Products that programmatically manage phone numbers for compliance requirements like TCPA, CMS, cleanse and validate phone numbers, and branded outbound Caller ID, Fraud Identification.
Salesforce provides a comprehensive CRM platform, enabling businesses to manage sales, service, marketing, and commerce at scale, with AI-powered insights.
Convoso is the leading AI-powered contact center platform for outbound campaigns, offering a multimode dialer and workflow automation to drive productivity and maximize ROI.
Convoso is the leading AI-powered contact center platform for outbound campaigns, offering a multimode dialer and workflow automation to drive productivity and maximize ROI.
Convoso is an AI-driven CCaaS platform optimized for outbound and blended call centers. Built for lead generation and high-volume outreach, it combines predictive dialers, automation, and compliance features to maximize contact rates, boost conversion, and support TCPA adherence.
Company Differentiation
Best-in-class caller ID reputation management tools
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For businesses aiming to optimize contact center efficiency and enhance customer outreach, Convoso offers an AI-powered platform for automating and managing outbound calling campaigns. CXponent provides expert guidance to help you implement Convoso’s solutions, driving higher conversions and operational efficiency.
Key Features and Benefits
AI-Powered Dialing: Increase connection rates with predictive and progressive dialing modes powered by AI.
Compliance Management: Stay ahead of regulations with built-in tools for call compliance and monitoring.
Lead Prioritization: Use advanced algorithms to target high-value leads and maximize ROI on outbound efforts.
Real-Time Analytics: Monitor campaign performance and agent activity through detailed dashboards.
Omni-Channel Capabilities: Combine phone, SMS, and email for a unified customer engagement strategy.
Technical Requirements
Requires access to high-speed internet for optimal platform performance.
Supports integration with major CRM and lead management systems.
APIs available for custom workflows and advanced integrations.
Business Requirements
Commitment to improving outbound sales and customer engagement processes.
Alignment between sales and compliance teams to ensure adherence to calling regulations.
Defined KPIs for evaluating success, such as lead conversion rates and agent productivity metrics.
Use Cases
Outbound Sales: Enhance lead conversion rates with AI-powered dialing and lead prioritization tools.
Telemarketing Compliance: Automate compliance management to mitigate risks and streamline regulatory adherence.
Customer Engagement: Use omni-channel tools to deliver consistent and personalized outreach across phone, SMS, and email.
Qualifying Questions
How does your organization currently manage outbound calling campaigns?
Are compliance requirements a significant challenge for your contact center?
Do you require omni-channel capabilities for customer engagement?
What metrics are most important for measuring the success of your outbound campaigns?
Implementation Timeline & Considerations
Timeline: Implementation typically takes 2-4 weeks, including platform setup and agent training.
Integration: Ensure compatibility with your existing CRM or lead management system during setup.
Considerations: Provide training on compliance tools and dialing modes to ensure maximum effectiveness and adherence.
ROI and Business Impact
Increased Conversion Rates: Businesses often report a 20-30% improvement in lead conversions with Convoso’s platform.
Enhanced Agent Productivity: Automate dialing and compliance management, freeing agents to focus on customer interactions.
Reduced Compliance Risks: Mitigate regulatory risks with real-time compliance tools and monitoring.
Cost Model
Convoso offers a subscription-based pricing model tailored to team size and feature requirements. Pricing includes options for predictive dialing, compliance management, and omni-channel capabilities. Custom quotes are available for larger teams or specialized needs.
Compliance Manager: Ensures regulatory adherence and manages compliance tool configurations.
IT Leadership: Handles platform integration and technical support.
Additional Considerations and Helpful Tips
Start with a pilot campaign to measure the platform’s impact on key metrics before scaling.
Leverage Convoso’s analytics tools to refine lead prioritization and dialing strategies.
Ensure agents are trained on omni-channel engagement techniques to maximize customer reach and satisfaction.
Next Steps
Ready to optimize your contact center with Convoso? Contact CXponent for expert guidance on implementing Convoso’s AI-powered platform to achieve your sales and engagement goals.
Deliver personalized and seamless customer experiences across all channels. Manage customer interactions, automate engagement, and build lasting relationships with tools for contact center operations, omnichannel communication, and customer journey mapping.
Software, usually for 50+ person operations to efficiently plan, schedule, and monitor the efficiency of your customer service organization. Enhance employee engagement and productivity by providing tools for performance management, training, and collaboration.
Provides agents with context and workflow guidance through real-time transcription, sentiment, and intent during customer interactions. Based on the context, agents can be presented with real-time "next best action", workflow guidance and Automation, including After Call Work like summarizing notes, setting dispositions, etc.
Route customer interactions to the most appropriate agent or resource based on skills, availability, and channel. Deliver seamless customer experiences across voice, chat, email, and social media. This allows your agents to work out of a single tool and enables operations to more efficiently staff support.
Automate outbound calling campaigns for sales, marketing, and customer service. Increase efficiency and improve contact rates with features like predictive dialing, call scripting, and lead management.
Products that programmatically manage phone numbers for compliance requirements like TCPA, CMS, cleanse and validate phone numbers, and branded outbound Caller ID, Fraud Identification.
Salesforce provides a comprehensive CRM platform, enabling businesses to manage sales, service, marketing, and commerce at scale, with AI-powered insights.
