Software, usually for 50+ person operations to efficiently plan, schedule, and monitor the efficiency of your customer service organization. Enhance employee engagement and productivity by providing tools for performance management, training, and collaboration.
Empower managers and employees to achieve their best. Provide tools for goal setting, performance tracking, feedback, and coaching to improve productivity and engagement.
Heyday Now is a workforce engagement and performance management solution that leverages gamification to motivate and inspire employees, driving productivity and improving customer experience.
Heyday Now is a workforce engagement and performance management solution that leverages gamification to motivate and inspire employees, driving productivity and improving customer experience.
Heyday Now is a gamified engagement and performance management platform designed for field teams, retail locations, and service operations. As an overlay to UCaaS/CCaaS and CRM tools, it brings KPIs, recognition, and culture-building into a single motivational dashboard that drives results and retention.
Company Differentiation
Performance “inspiration” platform—not just gamification
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Heyday Now: Gamifying Employee Engagement and Performance Management
Heyday Now is a leading provider of gamification solutions that help businesses motivate and inspire their employees, driving productivity and improving customer experience. As a trusted technology advisor, CXponent recognizes Heyday Now's innovative approach to performance management and its commitment to creating a more engaged and fulfilling workplace.
Key Features and Benefits
Gamification: Heyday Now's gamification platform leverages game mechanics and design techniques to motivate and inspire employees, driving engagement and performance.
Performance Management: Heyday Now provides performance management tools that enable organizations to set goals, track progress, and provide feedback, aligning employee activities with business objectives.
Employee Engagement: Heyday Now's platform fosters a culture of engagement and recognition, empowering employees to contribute their best work and feel valued for their contributions.
Customizable Solutions: Heyday Now offers customizable solutions that can be tailored to the specific needs of each organization, ensuring alignment with business goals and employee preferences.
Data-Driven Approach: Heyday Now's platform provides data and analytics that enable organizations to track progress, measure results, and optimize their workforce engagement strategies.
Technical Requirements
Integration with existing business systems, such as HRIS and performance management platforms, to enable seamless data exchange and streamline workflows.
Secure data storage and processing capabilities to ensure compliance with industry regulations and protect sensitive employee information.
User-friendly interface and access controls to enable authorized personnel to access and manage data.
Business Requirements
Clear objectives for implementing Heyday Now's solutions, such as increasing employee engagement, improving performance, or enhancing customer experience.
Data governance policies and procedures to ensure responsible use of data and protect employee privacy.
Change management strategies to ensure successful adoption and utilization of Heyday Now's solutions.
Use Cases
Employee Onboarding: Gamify the onboarding process to accelerate new hire integration, knowledge acquisition, and performance ramp-up.
Sales Performance: Motivate sales teams to achieve targets, improve customer engagement, and drive revenue growth through gamified incentives and competitions.
Customer Service: Enhance customer service and support by gamifying agent performance, rewarding positive customer interactions, and fostering a culture of customer-centricity.
Employee Training: Increase knowledge retention and engagement in training programs through gamified learning modules, quizzes, and challenges.
Employee Recognition: Recognize and reward employees for their achievements, contributions, and positive behaviors, fostering a culture of appreciation and motivation.
Qualifying Questions
What are your primary challenges with employee engagement and performance management?
What are your current and future workforce needs?
What is your budget for workforce engagement and performance management solutions?
What level of integration with existing systems do you require?
What level of support do you expect from your gamification provider?
Implementation Timeline & Consideration
The implementation timeline for Heyday Now's solutions varies depending on the complexity of the project, the number of users, and the level of customization required.
Factors that can impact the timeline include data migration, integration with existing systems, and user training.
CXponent can help you plan and manage the implementation process, ensuring minimal disruption to your business operations.
ROI & Business Impact
Increased employee engagement and motivation
Improved employee performance and productivity
Enhanced customer experience and satisfaction
Reduced employee turnover and absenteeism
Improved organizational culture and teamwork
Cost Model
Heyday Now offers flexible pricing models, including subscription-based and usage-based options, tailored to meet the specific needs of businesses.
The cost of Heyday Now's solutions varies depending on the number of users, features, and deployment options selected.
CXponent can help you understand the different pricing options and negotiate favorable terms with Heyday Now.
Role of Decision Makers
HR Leaders: Define objectives for employee engagement and performance management, and align gamification strategies with HR initiatives.
Department Managers: Set goals, track progress, and provide feedback to employees, leveraging gamification to motivate and inspire their teams.
IT Managers: Evaluate technical requirements and manage data integration and security.
Business Leaders: Define budget and ensure alignment with overall business objectives.
Additional Consideration & Helpful Tips
Consider your long-term goals for employee engagement and performance management when evaluating Heyday Now's solutions.
Leverage CXponent's expertise to guide you through the selection and implementation process.
Take advantage of Heyday Now's training and support resources to maximize the value of your investment.
Next Steps
If you're looking to gamify your employee engagement and performance management initiatives, CXponent can help you explore the benefits of Heyday Now's solutions. Contact us today to schedule a consultation and discuss your specific needs. We'll work with you to assess your requirements, evaluate potential solutions, and guide you through the implementation process to ensure a successful outcome.
Software, usually for 50+ person operations to efficiently plan, schedule, and monitor the efficiency of your customer service organization. Enhance employee engagement and productivity by providing tools for performance management, training, and collaboration.
Empower managers and employees to achieve their best. Provide tools for goal setting, performance tracking, feedback, and coaching to improve productivity and engagement.
