Intelligent Technical Solutions (ITS) is a managed security service provider (MSSP) offering comprehensive IT support, cybersecurity, and cloud solutions for small to mid-market businesses.
Intelligent Technical Solutions (ITS) is a managed security service provider (MSSP) offering comprehensive IT support, cybersecurity, and cloud solutions for small to mid-market businesses.
Intelligent Technical Solutions (ITS) is a prominent Managed Security Service Provider (MSSP) that specializes in delivering comprehensive IT infrastructure management, cybersecurity, and consulting services. Founded in 2003 and headquartered in Las Vegas, Nevada, the company has expanded its footprint significantly through both organic growth and strategic acquisitions, now serving a diverse client base across several major U.S. markets including Chicago, Detroit, Los Angeles, Phoenix, and San Francisco.
ITS caters primarily to small and mid-market organizations (SMBs) that require high-level technical expertise without the overhead of a full-scale in-house IT department. Their service portfolio is extensive, encompassing managed IT services, cybersecurity defenses, cloud computing solutions, VoIP telephony, and data recovery. They have developed a strong reputation in sectors with high regulatory and security demands, such as healthcare, finance, manufacturing, and professional services.
Throughout its history, ITS has transitioned from a traditional break-fix IT shop to a sophisticated MSSP. This evolution reflects their focus on the modern threat landscape, where cybersecurity is no longer a peripheral concern but a core business requirement. Today, ITS stands as a strategic advisor to its clients, helping them leverage technology to scale operations, secure sensitive data, and maintain a competitive edge in an increasingly digital economy. Their market presence is characterized by a high retention rate and a commitment to providing "big business" technology solutions to the "small business" sector.
Company Differentiation
Intelligent Technical Solutions (ITS) distinguishes itself through a business model built on radical transparency and a "service-first" culture. Unlike many MSPs that operate as reactive cost centers, ITS positions itself as a strategic partner that integrates deeply with its clients' leadership teams. Their company philosophy is centered on the idea that technology should be a transparent utility that empowers business growth rather than a source of friction.
A key differentiator in their organizational approach is their commitment to education. ITS invests heavily in content and resources that demystify IT for the layperson, reflecting a value system that prioritizes client empowerment over technical gatekeeping. Their customer success framework is rigorous, featuring dedicated Strategic Business Reviews (SBRs) that align IT roadmaps with the client’s specific financial and operational goals. This proactive consultancy model ensures that the relationship is measured by business outcomes—such as increased uptime and improved employee productivity—rather than just the resolution of support tickets. Furthermore, their multi-regional presence allows them to offer the personalized touch of a local provider backed by the robust infrastructure and specialized talent pool of a national firm.
Managed IT (Full Service): All-inclusive support covering help desk, security, backups, and strategic consulting. Best for firms with no internal IT.
Co-Managed IT: A partnership model where ITS shares responsibilities with an internal IT team, providing them with enterprise-grade tools and overflow support.
Managed Cybersecurity: A standalone or add-on offering focused on advanced threat detection, SOC monitoring, and compliance.
Cloud Hosting: Specialized private cloud hosting for legacy applications that cannot yet move to the public cloud.
VoIP & Communication: Integrated business phone systems and Unified Communications as a Service (UCaaS).
Product Differentiation
The product and service suite at Intelligent Technical Solutions is built on a foundation of "Security-First" managed services. While many providers treat cybersecurity as an add-on, ITS integrates advanced security protocols into the core of their managed IT offering. Their technical stack is designed to provide enterprise-grade resilience to small and mid-sized businesses, featuring multi-layered defense mechanisms, proactive threat hunting, and 24/7 Security Operations Center (SOC) monitoring.
Key technical advantages include:
- Comprehensive Compliance Mapping: Their services are specifically engineered to meet the stringent requirements of frameworks such as CMMC, HIPAA, and SOC2, making them a preferred choice for regulated industries.
- Cloud Integration Excellence: ITS provides sophisticated cloud migration and management services, specializing in Microsoft 365 and Azure environments to ensure seamless remote work capabilities and data redundancy.
- Business Continuity Focus: Their backup and disaster recovery (BDR) solutions are characterized by low Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO), ensuring that business operations can resume almost instantly following a data event.
- Proprietary Tools and Automation: ITS utilizes a refined set of RMM (Remote Monitoring and Management) and PSA (Professional Services Automation) tools that allow for predictive maintenance, often resolving hardware or software vulnerabilities before the client is aware of a potential failure. This shift from reactive to predictive maintenance is a hallmark of their technical innovation.
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Intelligent Technical Solutions Software Details
Intelligent Technical Solutions: Managed IT and Cybersecurity
