Intermedia is a leading provider of cloud-based communications and collaboration software, primarily serving small and medium-sized businesses (SMBs) and the partners who support them. With a history spanning over two decades, the company has evolved from a pioneer in hosted Microsoft Exchange to a comprehensive provider of Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS).
The company’s flagship offering, Intermedia Unite, provides a cohesive environment for voice, video, chat, and contact center operations. Beyond communications, Intermedia offers a robust suite of cloud productivity tools, including email, security, and file backup. With over 135,000 business customers and a network of 7,000+ active channel partners, Intermedia has established a significant market presence. Their focus is on eliminating the complexity associated with cloud technology, providing a "one-stop-shop" for essential business applications. Headquartered in Sunnyvale, California, Intermedia maintains a global footprint with data centers designed for high availability and geographic redundancy.
Company Differentiation
What distinguishes Intermedia as a company is its unwavering commitment to the "Partner-First" philosophy. Unlike many competitors that focus primarily on direct sales, Intermedia has built its entire business model around empowering Managed Service Providers (MSPs) and VARs. Their unique JDM (Jointly Delivered Model) allows partners to brand the services as their own while Intermedia handles the complex back-end operations, taxes, and regulatory compliance.
Furthermore, Intermedia distinguishes itself through its "Worry-Free Experience." This is not just a marketing slogan but a cultural pillar that drives their 24/7 technical support and 99.999% uptime SLAs. Their organizational structure is designed to absorb the technical and administrative burdens of cloud migration, making them a "silent partner" to thousands of businesses. This focus on reliability and support-centric culture ensures that customer success is measured by the stability and simplicity of the user experience rather than just feature density.
Intermedia Unite: The flagship UCaaS platform. Offered in Pro (essential business needs) and Enterprise* (advanced features like CRM integration and unlimited call recording).
Intermedia Contact Center: A modular CCaaS solution. Express for small teams; Pro for advanced routing and reporting; Elite* for full omnichannel (email, SMS, chat) and custom workflow needs.
Intermedia AnyMeeting: A standalone or integrated video conferencing and webinar platform.
Microsoft 365 & Google Workspace: Intermedia acts as a licensed provider, offering these suites bundled with their proprietary security and backup tools.
Intermedia SecuriSync: An enterprise-grade file sync, share, and backup solution with built-in ransomware protection.
Intermedia Exchange Email: Secure, hosted business email for organizations not yet ready for the full Microsoft 365 suite.
Product Differentiation
Intermedia’s product strategy is centered on the Intermedia Unite platform, a proprietary, "all-in-one" solution that integrates business phone, video conferencing, chat, and file sharing. A key technical advantage is that Intermedia owns its entire technology stack. Unlike "Franken-stack" competitors that stitch together third-party engines for video or chat, Intermedia’s vertical integration allows for a more seamless user interface and faster innovation cycles.
Key product differentiators include:
- Intermedia Unite: A highly integrated UCaaS solution that offers deep synchronization between mobile and desktop environments.
- Integrated Contact Center: They offer CCaaS capabilities that are natively integrated into the UCaaS platform, allowing small and mid-sized businesses to access enterprise-grade call routing and analytics without the complexity of a standalone platform.
- Security and Compliance: Every product is built with a security-first mindset, featuring enterprise-grade encryption and HIPAA/PCI compliance out of the box.
- Versatility: The platform includes unique "Value-Add" features like SecuriSync for integrated file backup and sharing, which provides a level of data protection typically requiring a separate vendor.
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Intermedia Software Details
Intermedia Cloud Communications: Unified Voice, Video, and Chat
