Centralize and optimize core business functions. From project management and financial planning to HR and supply chain, this category covers the software that keeps your business running smoothly.
Streamline communication and collaboration. Integrate voice, video, messaging, and conferencing into a single platform for seamless interaction and teamwork.
Foster teamwork and communication across your organization. Facilitate real-time collaboration, file sharing, and project management with tools that enable seamless interaction.
Streamline IT support and service requests. Track and manage incidents, problems, and changes with tools that improve response times and resolution rates.
Microsoft is a global technology leader, providing cloud, AI, and business solutions like Microsoft Azure, Microsoft 365, and Dynamics 365 to support businesses worldwide.
Intrado (formerly WestIP) is a leading provider of cloud-based communication and collaboration solutions, offering a wide range of services, including UCaaS, SIP Trunking, CCaaS, and Microsoft Teams integration.
Intrado (formerly WestIP) is a leading provider of cloud-based communication and collaboration solutions, offering a wide range of services, including UCaaS, SIP Trunking, CCaaS, and Microsoft Teams integration.
Intrado, headquartered in Omaha, NE, is a global provider of UCaaS and CCaaS solutions leveraging Cisco, Microsoft, and proprietary tech. With deep experience supporting large enterprise and public sector environments, Intrado offers hosted voice, contact center, collaboration, and safety services with 24/7 white-glove support.
Company Differentiation
Global footprint with Cisco, Microsoft, and proprietary stacks
White-glove deployment and 24/7 direct engineer access
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Intrado: Your Partner for Global Cloud-Based Communication and Collaboration Solutions
Intrado is a leading provider of cloud-based communication and collaboration solutions, empowering businesses to optimize their operations and enhance their digital transformation journey. As a trusted technology advisor, CXponent recognizes Intrado's customer-centric approach, technical expertise, and comprehensive portfolio of solutions. CXponent can guide businesses in assessing, selecting, and implementing Intrado's solutions to align with their specific communication needs and goals.
Key Features and Benefits
Unified Communications as a Service (UCaaS): Intrado offers a comprehensive suite of UCaaS solutions that enable seamless communication and collaboration across various channels. CXponent can help businesses leverage Intrado's UCaaS solutions to achieve their communication and collaboration objectives.
Session Initiation Protocol (SIP) Trunking: Intrado provides SIP Trunking services that enable businesses to connect their on-premises phone systems to the cloud, reducing costs and enhancing flexibility. CXponent can help businesses implement Intrado's SIP Trunking solutions to optimize their network infrastructure and improve their overall performance.
Contact Center as a Service (CCaaS): Intrado offers CCaaS solutions that provide businesses with a flexible and scalable cloud-based contact center platform, enabling them to deliver exceptional customer experiences and optimize agent productivity. CXponent can help businesses implement Intrado's CCaaS solutions to enhance their customer service and support operations.
Microsoft Teams Integration: Intrado offers seamless integration with Microsoft Teams, enabling businesses to leverage the power of Teams for calling, messaging, and collaboration, while maintaining a consistent user experience. CXponent can help businesses integrate Intrado with Microsoft Teams to enhance their communication and collaboration capabilities.
Customer-Centric Approach: Intrado is dedicated to providing personalized service and support, ensuring customer satisfaction and long-term success. CXponent shares this commitment to customer-centricity and works closely with businesses to ensure they receive the highest level of service and support throughout their technology journey.
Technical Requirements
Network Connectivity: Requirements vary depending on the specific services selected, but generally include reliable internet access and sufficient bandwidth.
Equipment Compatibility: Intrado offers solutions compatible with various phone systems and network infrastructures.
Technical Expertise: Intrado's engineers can assess your technical environment and recommend the most suitable solutions.
Business Requirements
Clear Communication Needs: Identify your specific communication requirements, including voice, data, and internet connectivity. CXponent can help businesses define these requirements and align them with their overall communication strategy.
Scalability: Consider your future growth plans and ensure the solutions can scale accordingly.
Budget: Define your budget and explore different pricing options with Intrado.
Use Cases
Businesses with Multiple Locations: Intrado's solutions can connect multiple offices and provide seamless communication.
Organizations with High Call Volumes: Their robust voice solutions can handle high call volumes and ensure reliable communication.
Companies Seeking Unified Communications: Intrado offers unified communications solutions to streamline communication and collaboration. CXponent can help businesses identify specific use cases for Intrado's solutions and tailor the implementation to address their unique challenges.
Qualifying Questions
What are your primary communication challenges?
What are your current and future communication needs?
What is your budget for communication solutions?
What is your preferred deployment model (cloud, on-premise, hybrid)?
What level of support do you require? CXponent can help businesses answer these qualifying questions and determine if Intrado's solutions are the right fit for their needs.
Implementation Timeline & Consideration
The implementation timeline varies depending on the complexity of the solutions and the client's specific requirements.
Intrado's engineers work closely with clients to ensure a smooth and efficient implementation process. CXponent can help businesses plan and manage the implementation process, ensuring minimal disruption to their business operations.
ROI & Business Impact
Improved communication efficiency and productivity
Enhanced collaboration and teamwork
Reduced communication costs
Increased business agility and scalability
Improved customer satisfaction. CXponent can help businesses track and measure the ROI of their Intrado solutions, ensuring they achieve their desired business outcomes.
Cost Model
The cost model varies depending on the specific services and solutions selected.
Intrado offers flexible pricing options, including subscription-based and usage-based models. CXponent can help businesses understand the different pricing options and negotiate favorable terms with Intrado.
Role of Decision Makers
IT Managers: Evaluate technical requirements and compatibility with existing infrastructure.
Communication Managers: Assess communication needs and identify suitable solutions.
Business Leaders: Define budget and ensure alignment with business objectives. CXponent can facilitate communication and collaboration between these decision-makers to ensure a successful implementation.
Additional Consideration & Helpful Tips
Consider your long-term communication needs and scalability requirements when evaluating Intrado's solutions.
Leverage CXponent's expertise to guide you through the selection and implementation process. CXponent's vendor-neutral approach ensures that businesses receive objective advice and recommendations.
Take advantage of Intrado's training and support resources to maximize the value of your investment.
Next Steps
If you're looking for a trusted partner to help you navigate the complexities of business communications and managed network services, CXponent can help you explore the benefits of Intrado's solutions. Contact us today to schedule a consultation and discuss your specific needs. We'll work with you to assess your requirements, evaluate potential solutions, and guide you through the implementation process to ensure a successful outcome.
Centralize and optimize core business functions. From project management and financial planning to HR and supply chain, this category covers the software that keeps your business running smoothly.
Streamline communication and collaboration. Integrate voice, video, messaging, and conferencing into a single platform for seamless interaction and teamwork.
Foster teamwork and communication across your organization. Facilitate real-time collaboration, file sharing, and project management with tools that enable seamless interaction.
Streamline IT support and service requests. Track and manage incidents, problems, and changes with tools that improve response times and resolution rates.
Microsoft is a global technology leader, providing cloud, AI, and business solutions like Microsoft Azure, Microsoft 365, and Dynamics 365 to support businesses worldwide.
