Provides agents with context and workflow guidance through real-time transcription, sentiment, and intent during customer interactions. Based on the context, agents can be presented with real-time "next best action", workflow guidance and Automation, including After Call Work like summarizing notes, setting dispositions, etc.
Auto QA software automatically evaluates customer and agent interactions to measure quality, provide feedback, and identify insights. This AI-powered solution allows for significantly more evaluations than traditional methods, enabling faster and more efficient quality improvement.
Build trust and improve answer rates with branded caller ID. Display your company name and logo on outbound calls to make your business instantly recognizable.
Automate customer interactions and provide 24/7 support. Use chatbots to handle routine inquiries, qualify leads, and guide users through simple tasks, freeing up your agents to focus on complex issues.
Coaching and Performance Management
Empower managers and employees to achieve their best. Provide tools for goal setting, performance tracking, feedback, and coaching to improve productivity and engagement.
Foster teamwork and communication across your organization. Facilitate real-time collaboration, file sharing, and project management with tools that enable seamless interaction.
Communications Platform as a Service (CPaaS)
Build and deploy communication-enabled applications quickly and easily. Add voice, video, messaging, AI and other communication features to your applications without complex infrastructure or coding.
Create intelligent, natural-language interactions with customers and employees. Use conversational AI to power chatbots, virtual assistants, and voice interfaces that understand and respond to user intent.
CSAT and Feedback Management (Voice of Customer)
Capture and analyze customer feedback to improve your products and services. Gather insights from surveys, reviews, and social media to measure customer satisfaction and identify areas for improvement.
Digital signage software enables businesses to display dynamic content like videos, images, and presentations on screens. It offers features for content management, scheduling, and remote display control, often used for advertising, information sharing, and enhancing customer experience.
Enable real-time communication and collaboration within your organization. Facilitate instant messaging, group chat, and file sharing among teams and individuals.
Enhanced Language Understanding
Break down language barriers and improve communication. Use AI-powered language understanding to neutralize accents, translate conversations in real-time, and improve accessibility.
Interaction and Speech Analytics
Gain insights from customer interactions and voice data. Analyze call recordings and transcripts to identify trends, improve agent performance, and uncover customer sentiment.
Employee Intranet that's personalized to each employee's roles and permissions: View and launch all of your tech applications, news feed for internal comms, resource groups, policies, documents, benefits, etc
Centralize information and empower users to find answers themselves. Create a searchable repository of articles, FAQs, and tutorials to improve self-service and reduce support burden. Provides a searchable database of support articles and resources for customers, agents and AI driven bots to deliver answers and support.
Connect and collaborate with teams and clients from anywhere. Host online meetings, webinars, and conferences with tools that facilitate audio, video, and screen sharing.
Route customer interactions to the most appropriate agent or resource based on skills, availability, and channel. Deliver seamless customer experiences across voice, chat, email, and social media. This allows your agents to work out of a single tool and enables operations to more efficiently staff support.
Automate outbound calling campaigns for sales, marketing, and customer service. Increase efficiency and improve contact rates with features like predictive dialing, call scripting, and lead management.
Anticipate customer needs and proactively offer assistance. Use AI and machine learning to identify customer intent and deliver personalized experiences at the right moment.
Boost individual and team productivity with tools that streamline workflows and enhance collaboration. Manage tasks, track time, and share documents seamlessly to get more done in less time.
CBTS is a leading provider of communications, cloud, and infrastructure solutions that help businesses navigate the complexities of the digital age.
Google Cloud provides a comprehensive suite of cloud computing services, offering scalability, advanced AI capabilities, and seamless integration with Google Workspace to drive business innovation.
HubSpot provides an all-in-one CRM platform that integrates marketing, sales, service, and operations tools to help businesses grow better.
Intrado (formerly WestIP) is a leading provider of cloud-based communication and collaboration solutions, offering a wide range of services, including UCaaS, SIP Trunking, CCaaS, and Microsoft Teams integration.
Krisp provides advanced AI-powered noise cancellation technology, enabling clear, distraction-free communication for professionals and businesses globally.
ProFeatures is a powerful collaboration tool that enhances Zoom meetings with features like real-time document editing, screen sharing for multiple participants, and AI meeting assistance.
Salesforce provides a comprehensive CRM platform, enabling businesses to manage sales, service, marketing, and commerce at scale, with AI-powered insights.
SIPPIO enables voice in Microsoft Teams and Zoom Phone, making it simple to add PSTN calling to your collaboration platform.
SuccessKPI’s AI-driven Workforce Engagement Management (WEM) platform provides an all-in-one workbench to drive better customer experiences and improve agent performance through actionable insights and automation.
VerifiNow provides advanced identity verification, fraud prevention, and compliance solutions to secure and streamline operations across industries such as healthcare, banking, and public services.
