Transform data into insights. Solutions in this category help you collect, visualize, and analyze data to make informed business decisions, track KPIs, and uncover opportunities for growth.
Streamline processes and boost efficiency. Automate repetitive tasks, integrate systems, and orchestrate complex workflows to save time, reduce errors, and free up your team to focus on strategic initiatives.
Safeguard your cloud infrastructure and data. Protect your business from cyber threats with solutions for identity management, data encryption, threat detection, and compliance.
Software, usually for 50+ person operations to efficiently plan, schedule, and monitor the efficiency of your customer service organization. Enhance employee engagement and productivity by providing tools for performance management, training, and collaboration.
Provides agents with context and workflow guidance through real-time transcription, sentiment, and intent during customer interactions. Based on the context, agents can be presented with real-time "next best action", workflow guidance and Automation, including After Call Work like summarizing notes, setting dispositions, etc.
Manage risk and adhere to industry regulations. Streamline compliance processes, track regulatory changes, and conduct audits with tools that help you stay ahead of the curve.
Gain insights from customer interactions and voice data. Analyze call recordings and transcripts to identify trends, improve agent performance, and uncover customer sentiment.
Transform data into actionable insights. Visualize data, create interactive dashboards, and generate reports to track KPIs, identify trends, and make informed business decisions.
Analyze sales data to optimize your sales process and drive revenue growth. Track sales performance, identify opportunities, and forecast revenue with sales analytics tools.
Workflow automation is the process of using rule-based logic to launch a series of tasks between systems using APIs. Tools that automate repetitive tasks and streamline business processes, improving efficiency, reducing errors, and freeing up resources for more strategic activities.
XSELL provides real-time guidance and coaching to contact center agents based on proven sales and service outcomes. Its AI models surface behavior-based recommendations in the moment to improve conversions, retention, and customer satisfaction.
Company Differentiation
Proprietary AI trained on enterprise-specific sales and CX outcomes
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For businesses looking to drive sales and customer engagement through AI-powered coaching and guidance, XSELL Technologies offers tools that optimize customer interactions and improve sales performance. CXponent helps you implement XSELL’s solutions to boost agent effectiveness and enhance customer experiences.
Key Features and Benefits
AI-Powered Sales Enablement: XSELL Technologies offers an AI-powered platform that enhances sales performance by providing real-time coaching, guidance, and suggestions during customer interactions, helping agents improve their outcomes.
Conversational AI: XSELL’s conversational AI analyzes customer interactions and provides personalized recommendations to agents, improving engagement and driving better sales results.
Real-Time Coaching and Guidance: XSELL’s platform delivers real-time coaching to sales agents during conversations, offering prompts, suggestions, and best practices to help them handle customer objections and close more deals.
AI-Driven Analytics and Insights: XSELL’s platform provides AI-driven analytics that allow businesses to analyze customer interactions, identify trends, and optimize sales strategies based on data-driven insights.
Omnichannel Support: XSELL enables businesses to engage customers across multiple channels, including voice, chat, email, and social media, providing a seamless and consistent experience.
Technical Requirements
Cloud-Based Platform: XSELL operates as a cloud-hosted solution, requiring stable internet connectivity and compatible devices to support AI-driven sales enablement and customer engagement workflows.
Integration Capabilities: XSELL integrates with CRM systems, contact center platforms, and other business applications, ensuring unified data and streamlined workflows across sales and customer engagement processes.
Security & Compliance: XSELL adheres to industry-standard security protocols, including SOC 2, GDPR, and HIPAA, ensuring that customer data and sales interactions are secure and compliant with regulatory requirements.
AI and Machine Learning Setup: Businesses need to configure XSELL’s AI models and machine learning tools to optimize sales enablement and customer engagement for specific sales processes and customer interactions.
Business Requirements
Sales Enablement and Performance Improvement: Businesses looking to improve sales performance and outcomes by providing real-time coaching and AI-driven guidance to sales agents will benefit from XSELL’s platform.
Conversational AI for Customer Engagement: Companies seeking to enhance customer engagement through personalized, AI-driven interactions should consider XSELL’s conversational AI capabilities.
Data-Driven Sales Optimization: Organizations that want to leverage AI-driven analytics to optimize sales strategies and improve decision-making will find value in XSELL’s platform.
Omnichannel Customer Engagement: Ensure that XSELL’s platform supports your business’s need to engage customers across multiple channels, providing consistent service and sales experiences.
Use Cases
AI-Powered Sales Coaching: XSELL helps sales teams improve their performance by providing real-time coaching and guidance during customer interactions, enabling agents to handle objections and close deals more effectively.
Personalized Customer Engagement: XSELL’s conversational AI analyzes customer interactions and delivers personalized recommendations to agents, improving engagement and driving better sales results.
Data-Driven Sales Strategy Optimization: With AI-driven analytics, XSELL provides businesses with actionable insights that help optimize sales strategies, improve decision-making, and drive revenue growth.
Omnichannel Sales and Customer Support: XSELL enables businesses to engage customers across multiple channels, ensuring a seamless experience and consistent service regardless of the communication platform used.
Qualifying Questions
Does your business need an AI-powered platform to provide real-time coaching and guidance to sales agents during customer interactions?
Are you looking for conversational AI tools that enhance customer engagement by delivering personalized recommendations and improving sales outcomes?
Do you require AI-driven analytics to optimize your sales strategies and improve decision-making based on data insights?
Is it important for your business to engage customers across multiple channels, providing consistent sales and support experiences across voice, chat, email, and social media?
Implementation Timeline & Considerations
Deployment Time: XSELL’s platform can typically be implemented within 6-10 weeks, depending on the size of the sales team and the complexity of AI configurations and integrations with CRM systems.
Considerations: Ensure that your IT, sales, and customer engagement teams are involved in the deployment process to configure AI models, integrate platforms, and optimize real-time coaching workflows.
Security & Compliance: Verify that XSELL’s security protocols and compliance certifications meet your organization’s regulatory requirements for data protection and customer interaction management.
ROI and Business Impact
Improved Sales Performance: XSELL’s real-time coaching and AI-driven guidance help sales agents close more deals, improving overall sales performance and driving revenue growth.
Enhanced Customer Engagement: With conversational AI and personalized recommendations, XSELL helps businesses engage customers more effectively, improving satisfaction and loyalty.
Data-Driven Sales Optimization: XSELL’s AI-driven analytics provide businesses with actionable insights that optimize sales strategies, improve decision-making, and enhance overall business outcomes.
Omnichannel Sales and Support: XSELL’s platform enables businesses to engage customers across multiple channels, providing consistent sales and support experiences that improve customer satisfaction.
Cost Model
XSELL offers subscription-based pricing based on the number of users, AI features, and the level of customization required. Pricing scales with the size of the sales team and the complexity of sales enablement workflows. Custom pricing is available for large enterprises with advanced sales and customer engagement needs.
Roles of Decision Makers
Sales Leaders: Oversee the deployment of XSELL’s AI-powered sales enablement platform to ensure improved sales outcomes and optimized agent performance during customer interactions.
IT Leaders: Manage the integration of XSELL with CRM systems and customer engagement platforms, ensuring unified data and optimized workflows across sales and support processes.
Operations Managers: Use XSELL’s AI-driven analytics to optimize sales strategies and improve decision-making, driving better business outcomes and revenue growth.
Compliance Officers: Ensure that XSELL’s platform meets the organization’s data protection and regulatory compliance standards for customer engagement and sales interactions.
Additional Considerations & Helpful Tips
AI-Powered Sales Enablement Strategy: Develop a strategy for using XSELL’s AI-powered coaching tools to improve sales agent performance and enhance overall customer engagement.
Real-Time Coaching Optimization: Leverage XSELL’s real-time coaching features to guide sales agents during live interactions, improving their ability to handle objections and close more deals.
Data-Driven Sales Strategy Planning: Use XSELL’s AI-driven analytics to identify trends, optimize sales strategies, and make data-driven decisions that enhance business outcomes.
Omnichannel Customer Engagement Planning: Ensure that XSELL’s platform supports omnichannel engagement, providing consistent customer experiences across voice, chat, email, and social media.
Next Steps
Looking to improve your sales performance and customer engagement with XSELL’s AI-powered platform? CXponent can help you assess your needs and implement XSELL’s solutions. Contact us today to get started.
Transform data into insights. Solutions in this category help you collect, visualize, and analyze data to make informed business decisions, track KPIs, and uncover opportunities for growth.
Streamline processes and boost efficiency. Automate repetitive tasks, integrate systems, and orchestrate complex workflows to save time, reduce errors, and free up your team to focus on strategic initiatives.
Safeguard your cloud infrastructure and data. Protect your business from cyber threats with solutions for identity management, data encryption, threat detection, and compliance.
Software, usually for 50+ person operations to efficiently plan, schedule, and monitor the efficiency of your customer service organization. Enhance employee engagement and productivity by providing tools for performance management, training, and collaboration.
Provides agents with context and workflow guidance through real-time transcription, sentiment, and intent during customer interactions. Based on the context, agents can be presented with real-time "next best action", workflow guidance and Automation, including After Call Work like summarizing notes, setting dispositions, etc.
Manage risk and adhere to industry regulations. Streamline compliance processes, track regulatory changes, and conduct audits with tools that help you stay ahead of the curve.
Gain insights from customer interactions and voice data. Analyze call recordings and transcripts to identify trends, improve agent performance, and uncover customer sentiment.
Transform data into actionable insights. Visualize data, create interactive dashboards, and generate reports to track KPIs, identify trends, and make informed business decisions.
Analyze sales data to optimize your sales process and drive revenue growth. Track sales performance, identify opportunities, and forecast revenue with sales analytics tools.
Workflow automation is the process of using rule-based logic to launch a series of tasks between systems using APIs. Tools that automate repetitive tasks and streamline business processes, improving efficiency, reducing errors, and freeing up resources for more strategic activities.
